Joglosemar Shuttle

The unavailability of standardized, scheduled, and easy accessible public transportation facilities has become the background of the establishment for Joglosemar Executive Shuttle Bus. Precisely in 2005, the company named PT Sejahtera AO Kencana Sakti was officially formed as a result of the synergy between PT Alfa Omega Sehati Mitra and PT Kencana Transport (member of Panorama Sentra Wisata, Tbk.). Joglosemar head office is located on Jl. Magelang KM. 7, Mlati Beningan, Sendangadi, Mlati, Sleman Regency, Yogyakarta. Currently, the name Joglosemar has been known as one of the main players in shuttle bus transportation services in Yogyakarta. On each of its services, Joglosemar always focuses on providing high quality transportation services by prioritizing hospitality, security, timeliness and standardized service in the cultural nuances of Yogyakarta and Central Java. This is the point of success of Joglosemar. Qualified service makes Joglosemar become the choice of transportation for passengers who want to travel to and from Yogyakarta, Solo, Semarang, Purwokerto, Salatiga, and Palur. For tourists who want to use Joglosemar services, this shuttle bus operator provides executive buses with a choice of fleets of various types, namely Pandawa Fleet, Pearl Fleet, and Emerald Fleet. Pandawa Fleet uses a medium bus that can accommodate up to 21 people, Pearl Fleet uses a Mitsubishi Fuso minibus with a capacity of 13 people, while the Emerald Fleet uses a Toyota HiAce with a capacity of 12 people. These three fleets come with air conditioning, power outlets, armrests, spacious leg rest, and bus attendant. Wider bag luggage compartment is also available above seats. Interestingly, Emerald Fleet passengers can also get off freely along the route they passed. In addition to the facilities provided in the fleet, Joglosemar also provides waiting room facilities at its headquarters. Passengers are guaranteed to feel comfortable waiting for the scheduled departure because the waiting room is equipped with air conditioning, HD quality cable TV, and snacks and drinks. As the business grows, Joglosemar continues to present a number of breakthroughs. In February 2017, this shuttle operator provides services departing early on every Monday, starting at 04.00 WIB. Shortly after, Joglosemar also added the latest fleet to the Emerald line, the Emerald Premium Fleet, to serve certain routes. With premium class service, passengers can feel all the features of the Emerald Fleet, but with a 1-1 seat configuration, as well as the latest fleet which is more spacious with only 7 people maximum.

As one of the trusted shuttle bus fleets, Joglosemar always provides improved service to its passengers. One of them is improving services during the current COVID-19 pandemic. Joglosemar Travel has made various efforts to prevent the transmission of the COVID-19 virus. The following are the steps to prevent the COVID-19 virus carried out by Joglosemar travel:

1.Passengers and officers are required to wear masks during the trip

2.Passengers and officers are required to bring hand sanitizer and use it regularly

3.Passengers and officers are required to bring complete documents such as ID cards and a negative COVID-19 certificate

4.Blankets and pillows during the pandemic are not provided, so passengers are expected to prepare personal pillows and blankets

5.Passengers and officers are required to keep their distance

6.The ticket will be canceled by Joglosemar travel if there are passengers whose body temperature exceeds the average, and will be rescheduled

7.If in the middle of the trip there is a passenger who is sick and is at risk of infecting other passengers or officers, the trip will be cancelled

8.Regular cleaning to maintain hygiene

Joglosemar Terms & Conditions

1. Children age 3 years and above are required to buy tickets.

2. Maximum baggage is 20 kg. Otherwise, passenger will have to pay an extra charge.

3. Passengers are not allowed to carry the following items: Animals that may disturb other passengers, Weapons (e.g. knife, swords), guns, dangerous chemicals, and flammable or explosive substances, Food, drinks, or other items with strong odor.

4. Passengers are solely responsible for their belongings. Joglosemar will not be responsible for any loss or mix up of personal items.

5. To board the bus, passengers must exchange their Traveloka e-tickets with the boarding pass from Joglosemar.

6. Passenger failing to arrive at the boarding point on time cannot ask for a refund.

7. Departure time, route, and vehicle type can change without prior notice due to operational reasons.

8. For safety reasons, passengers are not allowed to talk to the driver while he/she is driving.

9. Passengers must not disturb the driver or other passengers during the trip.

10. Any comments, claims, or suggestions for Joglosemar can be submitted by phone or SMS to 081 329 329 329.

Joglosemar Refund Policy

1. To cancel your ticket and ask for a refund, go to the Joglosemar office at your departure point.

2. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when canceling your ticket booking.

3. Cancellation can only be done at the latest 2 hours before departure time.

4. Cancellation is not available for weekend departures (Friday – Sunday).

5. Refund amount is 50% of the ticket price.

6. Refund amount will be returned within 3x24 hours after your request.

7. Collect your refund via bank transfer or at the Joglosemar office.

Joglosemar Reschedule Policy

1. To reschedule, call Joglosemar at (0274) 623 700 or send a message via WhatsApp to 081 329 329 329.

2. Reschedule can only be done at the latest 2 hours before departure time.

3. Reschedule is not available for weekend departures (Friday – Sunday).

4. Reschedule is based on availability.

5. Once you have rescheduled your shuttle, you cannot ask for another reschedule.

6. Reschedule requests cannot be canceled.

7. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when rescheduling.

8. Get your new ticket from the Joglosemar staff at your departure point.

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