Yoanda Prima Bus

Bus passengers traveling across the Sumatra route, especially those traveling from or to Palembang, must be familiar with the name Yoanda Prima. This bus company (PO) offers intercity and interprovincial (AKAP) bus services, with a headquarter located on Jl. Soekarno Hatta No. 2, Bukit Baru, Ilir Barat I, Palembang. Yoanda Prima was established in August 1988 by H. Jhon Samti, with the mission to make Yoanda Prima the land transport provider with a comfortable and satisfactory service. This mission was essential, considering there were not many bus companies in Sumatra that can accommodate the people’s aspirations, especially among the heated competition of land transportation business. In its early years, Yoanda Prima only served a number of routes. But today, Yoanda Prima’s service has covered several cities in Sumatra, such as Padang, Bukittinggi, Solok, Payakumbuh, Muara Bungo, Muara Tebu, and Kiliran Jao. Among many routes, the roundtrip route Palembang – Padang has become the most popular one. The company uses Mercedes-Benz buses that are divided into two classes, non-AC and AC. For the AC class, each bus uses a 2-2 seat format, equipped with air conditioning, pillows, blankets, and a smoking room. Meanwhile, the non-AC class has a 2-3 seat configuration without air conditioning (non-AC). As Yoanda Prima continues to grow, the company has expanded its service to providing tourism bus, employee shuttles, and bus rentals. In addition, this bus operator has also branched out to freight transportation by providing logging trucks. Despite its success, Yoanda Prima is not planning to stop anytime soon. This bus company continues to provide its service with high professionalism and satisfactory facilities to maintain its customers’ loyalty. It always ensures that its fleets are well-maintained, complemented by competent drivers to guarantee passengers’ comfort throughout the trip. All of the hard work paid off by the achievement of numerous awards. In 2017, Yoanda Prima was awarded the Wahana Adhigana for the two-star economy intercity and interprovincial (AKAP) bus category by Indonesia’s Ministry of Transportation. It was a solid confirmation that Yoanda Prima has met the standards of safety, facilities, service, and comfort. In addition, Yoanda Prima’s tourism bus fleet is also often used to support various prestigious national and international events in Palembang, including the National Sports Week (Pekan Olahraga Nasional), the Islamic Solidarity Games, and the ASEAN Football Federation Championship (AFF Cup). In fact, Yoanda Prima bus fleet also supported the biggest sports event in Asia, the 2018 Asian Games.

PO Yoanda Prima Terms & Conditions

1. Yoanda Prima will not be responsible for any loss, damage, delay, or mix up of baggage and other personal items. Baggage and other personal items include animals, fragile items, as well as valuable items such as cash, jewelry, or important documents.

2. Passenger failing to arrive at the boarding point on time cannot ask for a refund.

3. Departure time, bus type, and bus route can change without prior notice due to operational reasons.

4. Yoanda Prima has the authority to make necessary changes to the pick-up and drop-off points.

5. In the event of a force majeure, Yoanda Prima has the authority to transfer passengers to another bus.

6. By booking a bus ticket, passenger has understood and agreed to Yoanda Prima terms and conditions.

PO Yoanda Prima Refund Policy

After booking is complete, your bus ticket cannot be canceled and you cannot ask for a refund.

PO Yoanda Prima Reschedule Policy

1. To reschedule, call Yoanda Prima at 0711-316041 / 08163289701.

2. Reschedule can only be done at the latest 2 days before departure.

3. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when rescheduling.

4. Get your new ticket at the Yoanda Prima counter at your departure point.

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