China Southern Airlines is an airline based in China, as well as a member of SkyTeam airline alliance. The airline is known as the world’s fourth-largest airline in terms of passengers carried, as well as Asia’s largest airline in terms of fleet size, revenue, and passengers carried. With its main hubs at Guangzhou Baiyun International Airport and Beijing Capital International Airport, the airline operates more than 2,000 flights to 208 destinations every day. In order to provide the best flight experience for its, passengers, China Southern Airlines provides flights in four classes, which are Economy Class, Premium Economy Class, Business Class, and First Class.
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Payment for your China Southern Airlines ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.
China Southern Airlines e-ticket is an eligible proof for booking an China Southern Airlines flight. Show your e-ticket during check-in at the China Southern Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
China Southern Airlines offers comfort even in its affordable Economy Class. Economy Class in the A380s offers comfortable seating, complete with an adjustable headrest, cushion, and backrest. In the A330s, the Economy Class provides a spacious and comfortable seating with a 2-4-2 seating layout, 32-inch (81 cm) seat pitch, and 17-inch (43-44 cm) seat width. Meanwhile, the B787s features windows that are 65% larger than ordinary aircraft windows, with electronically controlled, color-changing optical systems to replace traditional window blinds. In the B777-300ERs, Economy Class offers a more spacious 3-3-3 seat layout. Each seat is equipped with an adjustable headrest and footrest to make long-distance travels more comfortable. Every Economy Class passengers can also enjoy a 9-inch flat-screen LCD TV, offering rich entertainment content that includes more than 1,200 program options.
Economy Class passengers can enjoy both the finest East Asian and Western cuisines. The Chinese menus are authentic and distinctive, while the Western main courses provide low-calorie options for high-end passengers.
Premium Economy Class is available only in A330 and B777-300ER aircraft. In the A330s, the Premium Economy Class seating features a 37-inch seat pitch, offering 40% more space and legroom compared to the Economy Class. Passengers traveling on long-haul flights will also be provided with warm blankets and soft pillows, adding comfort to the whole flight experience. Meanwhile in the B777-300ERs, Premium Economy Class offers seats with innovative design. The seat can be reclined up to a 123-degree angle, allowing passengers to enjoy a relaxing stretch. All Premium Economy Class passengers can also utilize the power outlet and USB port, as well as the personal TV screens in their seats for a more enjoyable flight.
Premium Economy Class offers delicious meals that are prepared with the best ingredients, combining passengers’ appetite and their nutritional needs. Passengers with special dietary restrictions can also pre-order their meal at least 24 hours before departure.
The Business Class cabin is available on all China Southern Airlines aircraft, offering more comfort and privacy. Each seat can be reclined into a fully-flat bed for a more restful sleep throughout the flight. Moreover, Business Class seats are also equipped with a power outlet and USB port, as well as a magazine rack and adjustable reading light in the A380s and B787s. Throughout the flight, passengers can enjoy high-quality in-flight entertainment through the 15-inch flat-screen LCD TV in their seats, complete with noise-canceling headphones. Business Class passengers can also enjoy premium airport services, such as exclusive check-in counters and boarding gate, access to China Southern Airlines’ VIP lounge, as well as priority baggage handling.
Business Class passengers will be served with the selection of authentic Chinese and popular Western cuisines. Passengers departing from Guangzhou can enjoy the airline’s most popular dishes, such as beef noodles, delicious Cantonese hotpot rice, and Guangdong-style rice noodles.
As the highest service class in China Southern Airlines, First Class offers flights with the highest degree of comfort and privacy. The First Class cabin features luxurious and private pods, with ergonomically-designed seats that can be converted into comfortable flat-beds. Especially in the B787s, each seat is equipped with built-in electronic massage facility. The elegant and soft lighting, combined with the partitions between each pod, also allows passengers to enjoy a quiet world of their own. Each seat is also equipped with a power outlet and USB port, so passengers can use their laptops without worrying it will run out of batteries. Passengers who prefer to relax during the flight can also enjoy a variety of entertainment programs through their personal 17-inch personal LCD monitors.
From noodles to rice bowls, First Class passengers can take delight in a variety of delicious cuisines that are made with the best ingredients. To complete the dining experience, China Southern Airlines also offers authentic Chinese desserts, high-quality champagne and wines, as well as freshly made espresso and cappuccino.
China Southern Airlines offers a frequent flyer program called Sky Pearl Club. The program is divided into three tiers of membership, ranging from Base, Silver, to Gold. By being a member, passengers can earn miles every time they fly with China Southern Airlines, SkyTeam members, or other partner airlines. In addition, members can earn miles every time they stay at partner hotels, dine at partner restaurants, made a transaction using partner credit cards, or use any products and services from China Southern Airlines’ partners. The accumulated miles can be redeemed for various benefits and rewards, such as free flight tickets and flight class upgrade.
To provide the finest experience for its passengers, China Southern Airlines offers three kinds of airport lounges located in Beijing Capital International Airport. These lounges offer a variety of facilities and services, such as WiFi connection, flight information, entertainment facilities, massage service, luggage storage space, charging stations, and dining facilities. Sky Pearl Club Lounge is accessible for all Business Class and First Class passengers, Sky Pearl Club members, as well as SkyTeam Gold members. Like its name, First-class Lounge is available exclusively for First Class passengers. Meanwhile, VIP Lounge is available for all Business Class and First Class passengers, SkyTeam Elite Plus members, and VIP passengers.
China Southern Airlines flight attendant uniform is dominated by the color magenta. The uniform consists of three pieces, which are a white shirt, an outer blazer or vest, and a skirt. The plain white shirt is layered with the magenta outer piece, and combined with the knee-length skirt in pink and purple colors. The magenta outer piece is complemented with a gold accent on the sleeves and collar. As an accessory, the flight attendants also wear a light scarf in featuring the colors blue, yellow, and pink. With their hair tied in a bun, the flight attendants complete their uniform with a pair of black heels and an airline badge on the left chest.
Max. 5 kg (Dimension: max. 115 cm)
Max. 20 kg
Max. 30 kg
2 pcs (max. 5 kg/pc) (Dimension: max. 115 cm)
Max. 40 kg
Max. 5 kg (Dimension: max. 115 cm)
Max. 23 kg (Dimension: max. 158 cm)
Premium Economy Class
2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)
3 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)
2 pcs (max. 5 kg/pc) (Dimension: max. 115 cm)
3 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)
Please find the check-in time for all China Southern Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour 30 minutes before departure
30 minutes before departure
Online check-in is also available for China Southern Airlines flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit China Southern Airlines Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to China Southern Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact China Southern Airlines directly to reschedule.