Medishield Protection
Ready to Beat the Pandemic with Medishield Protection
The COVID-19 vaccine is finally here! As relieved as you are, it is completely normal to worry about taking the vaccine, especially when it comes to possible adverse reactions.
To help ease your concerns, Traveloka Protect provides Medishield Protection that covers any adverse reactions after vaccination.
The insurance will be automatically included for FREE in your COVID-19 vaccine booking on Traveloka Xperience during the program period.
Medishield Protection is exclusively applicable to Indonesian citizens with a maximum age of 65 years-old by the time of vaccination.
So there you have it, one more reason to beat this pandemic, together.
Coverage Period
Medishield Protection has a coverage period of 14 days, starting from the vaccination date.
Daily Hospital Cash Benefit
Up to Rp 2.100.000 coverage
If you experience any adverse reaction after COVID-19 vaccination and need to be hospitalized during the coverage period, you are entitled to a daily compensation of Rp150.000/day (up to 14 days).
To read more about the complete Insurance Policy, click here.
- The insurance is only valid for COVID-19 vaccines booked via Traveloka Xperience on Traveloka App (Android/iOS) or through Traveloka Desktop and mobile web during the program period.
- The insurance is only applicable to Indonesian citizens.
- Insured Person must be 18 – 65 years old on the vaccination date.
- The claim is only valid if the date of adverse reaction following immunisation falls within the coverage period.
- The coverage period is 14 days, starting from the date of vaccination.
- One person can only be covered with 1 insurance policy at a time.
- If the potential vaccine recipients are rejected during on-the-ground verification, then the insurance will be no longer valid.
- Claims must be submitted directly to Chubb, at the latest 30 days after the incident.
- For the complete Terms & Conditions, read the Insurance Policy here.
Claims must be submitted directly to Chubb, at the latest 30 days after the incident. To submit your insurance claim, please follow the following steps.
Fill out the Claim Form (click here).
Prepare the required documents (please refer to the Required Documents tab).
Email the completed Claim Form and attached documents to Chubb (travel.id@chubb.com).
Chubb will process the claim in 14 working days. Once the claim is approved by Chubb and the Insured Person, Chubb will make the payment within 30 days.
General Requirements
Completed Claim Form (click here)
Copy of official ID card/passport/Family Registration Card (Kartu Keluarga)
Proof of insurance coverage from Traveloka (from the Xperience e-ticket sent via email)
Chronology of the incident
Post Vaccination Daily Hospital Cash Benefit
Copy of hospital bills for medical expense reimbursement
Attending Physician’s Statement (click here)
Other relevant documents, as requested by Chubb
Chubb Customer Service
+6221 1500 257 (24 hours)
For questions about the coverage or claim procedure, contact Chubb’s 24-hour customer service above.
Disclaimers
- All insurance-related matters after purchase are solely between the Insured Person and Chubb.
- The amount of Benefits paid to the Insured Person is fully dependent on Chubb’s policy. Traveloka will not be held responsible for the amount paid to the Insured Person.
- CHUBB is registered and supervised by the Financial Services Authority (OJK).
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