New research identifies travelling pain points and the generations who find booking a holiday stressful
Sydney, 17 July 2025 – Brand new data released today shows that 42% of travellers reported that their last holiday was stressful, with nearly one-in-two (48%) of those travelling to Southeast Asia struggling to fully relax. Now, a new travel app aims to fix that.
Southeast Asia’s leading travel platform, Traveloka, has officially landed in Australia, offering a one-stop app to plan, book and manage holidays across Southeast Asia. From flights and hotels to airport transfers, car hire and experiences, Traveloka streamlines the entire journey in one seamless place.
“For many Australians, planning a holiday can be as stressful as the work they’re trying to escape from,” said Albert, Co-Founder of Traveloka. “Our goal is simple – take the hassle out of holidays so people can actually enjoy their time away.”
According to the YouGov and Traveloka study ‘Australian Travel Regrets’,*, Aussies face a range of common pain points when / if heading overseas:
· 61% say changing flights is difficult.
· 60% would struggle to find new accommodation if plans went awry.
· 51% say connecting to local networks is a challenge. (With 22% of travellers finding logging into free Wi-Fi networks to be risky when travelling).
· 43% respectively would find organising airport transfers or accessing booking support difficult.
Women and older Australians were more likely to stress over phone connectivity and support when things went wrong. Gen Z reported the highest rates of stress overall, particularly around visa processing and online bookings, as well as admitting that their trip looked better online than it did in reality.
“Whether you’re heading to the likes of Bali, Bangkok, KL or Tokyo, we know the travel frustrations – unreliable bookings, confusing transfers, chaotic airports,” said Mr Albert. “Traveloka is built to solve those problems, with transparent pricing, flexible booking options and local support Australians can count on.”
Additional insights from the research:
· 30% of Australian travellers regret something about their last trip.
· 21% of those who travelled to Southeast Asia recently cited chaotic airport experiences.
· 13% said on a recent holiday that it looked amazing online, but didn’t stack up in real life.
· Over the last 2 years, 67% of Aussies have been on holiday:
o While nearly half have holidayed domestically (47%), nearly one in four (23%) of Aussies have travelled to Southeast Asia, including Singapore (11%) and Bali (8%).
o Younger generations are more likely to have travelled to cities in Southeast Asia (Gen Z 29%, Millennials 28%), including Bali (11% respectively), compared to older generations (Gen X 22%, Baby Boomers 16%).
Already downloaded more than 140 million times, the Traveloka app is designed to put control back in travellers’ hands, offering everything they need in one place:
· Free eSim providing instant connectivity**.
· Flights from over 250 airlines.
· Hotel bookings at 2.2 million properties.
· Airport transfers***, car rentals, and local experiences.
· 24/7 multilingual customer support via live chat.
· Easy, flexible refund and rescheduling options.
· Exclusive app-only deals and real-time availability.
“If you’ve ever been stranded at the airport, faced last-minute cancellations or arrived somewhere that didn’t meet expectations, Traveloka was built for you,” said Mr Albert.
“We make it simpler, smarter and less stressful to book your next Southeast Asia escape.”
Traveloka is free to download now on iOS and Android or visit www.traveloka.com to learn more.