Traveloka Launches Reschedule+ as the First Complete Feature to Support Users’ Travel Flexibility

Jakarta, 22 November 2022 - Amid the upturn of interest in traveling, Traveloka, a travel and lifestyle platform in Southeast Asia, today announced the launch of the Reschedule+, the first innovation in Indonesia that offers the most complete flight rescheduling feature. The evolving needs and aspirations of users, especially in terms of flexibility, drove Traveloka to introduce the latest innovations that put forward convenience, comfort and the best travel experience for consumers. With the Reschedule+ feature, consumers having the option to make more adjustments, not limited to flight schedules, but also allow them to freely change destinations and airlines as needed.

Based on the data released by Google titled Next-Gen Travel Search in 2021, flexibility is one of the travel planning considerations for Millennials and Generation Z, standing at 56 percent. This is also reflected in Traveloka's internal data which shows that the Reschedule feature is one of the features that is frequently used by consumers. In the past year, 60% of Traveloka flight consumers stated that they were very interested in booking airline tickets that offer optimal flexibility in adjusting schedules.

Iko Putera, CEO of Transport, Traveloka, said, “As a technology company, Traveloka understands the dynamic needs of consumers, and sees that convenience is a crucial aspect for them in planning a trip. Therefore, we are proud to launch Traveloka Reschedule+ as a comprehensive flight adjustment service solution for consumers. We also thank the airlines that support the presence of the Reschedule+ feature. We believe, with the spirit of collaboration, this innovation will further strengthen Indonesia's sustainable tourism ecosystem.

Reschedule+ provides a 360° Reschedule service that allows consumers to make adjustments to their flight plans, starting from time schedule, destination to airline based on their needs. Currently, consumers can find the benefits of 360° Reschedule in several airlines serving various domestic flight destinations, i.e Batik Air, Citilink, Lion Air, Super Air Jet and Wings Air.

The Reschedule+ feature makes it easy to submit travel plan adjustments via the Traveloka application with a real-time process. The following is the process for using the Reschedule+ feature on Traveloka application:

Kadek Arini, Traveloka Loyal User and Travel Content Creator, explained, “Since I have been actively traveling again, the reschedule feature is one of the options that I ensure to have every time I want to book an airline. Health conditions before the trip, travel policy adjustments to sudden schedule changes are some of possibilities that can occur at any time during and after the pandemic. As a loyal Traveloka user, the presence of Reschedule+ gives me peace and more confidence in planning flights easily, without the need to change existing travel plans, and I can even plan and book vacation tickets anytime and anywhere without any hesitation because everything can be done in one application."

“As a leading travel and lifestyle platform in Southeast Asia, Traveloka always tries to provide the best experience for its users through each innovation it presents. The flexibility and ease of the flight adjustment process provided by Reschedule+ feature is expected to help consumers create their best travel experience with Traveloka," Iko concluded