As one of the trusted online travel agents in Indonesia, we strive to provide a smooth and worry-free journey for our users, not only in travel but also in life. To answer these needs, we offer you the easiest way to claim your Insurance via Traveloka.

We are committed to providing you with protection plans that cover life's many uncertainties and unpredictability, whether you are at home or away. But the problem is, what good is an insurance policy if the claims process has you running from pillar to post. Don't worry, now you can submit claim via Traveloka App:

Here's where you can find our most frequently asked questions (FAQ) about insurance claim:

To submit claims for other people, please check the Policy Wording or contact your insurer. You can find the Policy Wording in the email sent to you after purchase and on the bottom of the Coverage section of your Insurance Certificate in My Insurance on Traveloka App. Please note that if you claim for other people, you may be required to provide additional information, such as proof of relationship or Power of Attorney (POA).

In general, you need to submit the claim request within thirty (30) days after the date of the occurrence. For more detailed information, please refer to your Policy Wording.

It will depend on the type of insurance and claim request that You have. For travel insurance, it will take about 1 - 2 weeks to review your claim request, and once approved, may take up to five days until you receive your payment. Other types of insurance may take longer than that.

The compensation you will receive when your claim request is approved will vary depending on what benefit you are claiming. Please check the coverage page in the Traveloka App or read the Policy Wording for more details.

For further information about Traveloka Insurance, please click here.