Help Center - Flight + Hotel

Reschedule or Refund After Online Check-in

Online Check-in

Why can’t I check-in online?

Getting Your Boarding Pass

Online Check-in for Pregnant Passengers and Passengers Requiring Special Assistance

Purchasing Add-ons During Online Check-in

Changing Passenger Name and Details During Online Check-in

Printing Your Boarding Pass

Online Check-in with Checked Baggage

Flight Canceled After Online Check-in

Rescheduling Flight + Hotel Booking

Requesting Flight + Hotel Refund

How to Correct a Flight Passenger Name

Booking Cancellation Fee

How do I add my frequent flyer number?

Cabin Baggage and Check-in Baggage

What is the maximum weight for my cabin and checked baggage?

Can I bring cabin baggage if I didn’t buy any baggage?

How much should I pay for extra baggage?

Free Baggage and Extra Baggage

Purchasing Extra Baggage for Sports and Other Special Equipment

Types of Baggage Allowance

Refund for Extra Baggage

How to Check Free Baggage Allowance for Infant Passengers

How to Check If My Extra Baggage Purchase Is Successful

Travel Insurance in Flight + Hotel Price