Help Center - Flight + Hotel

Why can’t I check-in online?

Purchasing Add-ons During Online Check-in

Changing Passenger Name and Details During Online Check-in

Printing Your Boarding Pass

Online Check-in with Checked Baggage

Flight Canceled After Online Check-in

Requesting Flight + Hotel Refund

How to Check My Refund Status

How to Purchase Extra Baggage

How do I add my frequent flyer number?

What is the maximum weight for my cabin and checked baggage?

Checked baggage is not included in my fare and I don't pay any baggage fees. Can I still bring my baggage?

How much should I pay for extra baggage?

Free Baggage and Extra Baggage

Purchasing Extra Baggage for Sports and Other Special Equipment

Types of Baggage Allowance

Refund for Extra Baggage

How to Check Free Baggage Allowance for Infant Passengers

How to Check If My Extra Baggage Purchase Is Successful