Sofitel La Reserva Cardales

Los mejores de todos, fan

Elevator wasn’t working. Did not received the complimentary champagne as advertised. Many area need new paint. Half the whirlpools didn’t work in spa area. This place needs new management asap. The overall experience felt like the management didn’t care and don’t understand the industry.

Used to be much better

When I arrived and the room key did not work as well as the balcony door, it was broken. I was forced to pay taxes upon arrival which was not clear at the moment of the reservation, incurring in an extra cost not planned. Lastly, on the 18th my plan was to stay all day in the facility after check out, but I was advised that same day that due to a private event all facilities were closed. If I knew beforehand I wouldn’t have chosen this hotel, I lost a whole vacation day

It needs more maintenance, in-depth and daily. How to be, the lock of the room broke, the elevator too. In a water mirror there was a dead pigeon, we had to notify the reception and only there they took it out

the hotel is excellent, the cleanliness and maintenance very good, swimming pool and landscape amazing, however the food is expensive and average, you can spend almost an hour just to get one sandwich, and don't have food service in the swimming pool. the restaurant is very poor, however The SPA even though a little bit expensive is Outstanding

Está muy venido abajo. El servicio es malo, fuimos con tres parejas un jueves y no tienen nadie que atienda en el Pool bar, ni siquiera alguien que atienda en el área piscina. Si querías un trago había que ir al restaurant muy incómodo. Se cortó la luz. Cenamos en el restaurant y el servicio era malo y la comida no era rica, y encima carísimo. No vale lo que cobran.

Beautiful room and bathroom. Great amenities and awesome breakfast!

Property is beautiful but not needs a lot of maintenance. The room was very big but the furniture is old, barely any hangers for clothing. Did not feel like a luxury hotel.

I had a pleasant stay at this hotel. The staff were exceptionally friendly and attentive, making sure all my needs were met. The price-quality ratio is excellent, offering great value. However, I was a bit disappointed with the maintenance of the facilities. It was quite evident that the property hasn’t received the necessary upkeep, and the wear and tear over time was noticeable. Despite this, the overall experience was positive, thanks to the outstanding service.

Amazing place just 1 hour away from Buenos Aires City. Excellent for families and couples! Staff were amazing and super friendly.

I appreciate the helpful efforts of Matias and Antonella from the staff. However, I faced several issues during my stay, including a lack of privacy due to the bathroom window without a curtain. The non-functional air conditioning, absence of mirrors outside the bathroom, and an inconvenient room change to a lower-class triple room were disappointing. Additionally, the persistent key card problems further impacted my experience. Considering these issues, I found the hotel not worthy of its price and would not recommend it.

Beautiful hotel, they should include a coffee maker in the room, takes a long time to reach room service, besides that everything else was ok

Very disappointed with a hotel that charges 500 USD the night. The beds are awfully soft and left me and my wife with back pain. The big pool is ice cold, even though the city had been in 30+ Celsius for several weeks (I heard from a friend it’s always like this). The facilities in general are worn out and need maintenance ASAP (the pool that has mosaic tiles had an impressive amount of tiles missing). Also, there should be small tables by the lounges in the pool to put stuff or even food or drinks and there is none. The room which is huge had a small tv proportionally to the wall. The stuff is friendly, but there is a lack of training and corporate treatment. They all seem to be doing things differently without a corporate homogeneous, uniform way of acting with guests. The kayak experience is lame, as they only let you paddle for about 150m, because the rest of the lagoon is restricted. There’s a general sense of poor service, I.e. the bathroom near the pool had no soap. And they charge you in USD, and convert it to pesos at their own rate, which ends up being more expensive than anyone can plan. It should be the other way around. Again, very dissatisfied.

El servicio dejó mucho que desear, sobretodo en el restaurante (incluido el room service) y en el bar de la pileta. El personal no estaba entrenado, siempre todos los pedidos los traían mal y ni un licuado sabían hacer. Me pareció deplorable el servicio y me fui muy decepcionada. Siendo un hotel de lujo, uno espera otro tipo de atención

Nice hotel, but service and conditions are not in line of a luxury hotel. Breakfast was very poor, room was big and with a great view but too much light in the morning and a little of maintenance was needed.

Overall good stay, somebody should tell the guards on the gate that they’re not guarding Argentina’s nuclear arsenal though. Very serious, Restaurant menu is a bit limited better to go to Italpast. Spa and golf facilities were good as is the “sala de juegos” and kids room good place to go with family,Nice spacious room.

Great place for a romantic weekend. We came to dinner and stay over. It was perfect

Everything is awesome! I strongly recommend it!!!!!!

Very nice place and kind staff. Cleaning could be better!