Palm Beach Hotel

This is basic, but also the smell was disgusting. Every time I walked into my room there was a wall of wet carpet/wet dog smell. What was beyond frustrating was I had to compromise my privacy to get fresh air in there. That is to say, the windows were sealed shut, and the only way to get any air in was have my door open. I'm a single woman, above a pub, and I don't want to hear every noise in the hallway. Air conditioning is not fresh air, and not always the healthiest. The bathrooms weren't cleaned daily, I know because I remember stepping on the same bit of toilet paper on the floor 2 days running. Simple updates? Get tiled floors in the room, there are some great wooden looking knock-offs. Get some locked in hair dryers, straighteners curlers in the ladies bathrooms. 10% off voucher for breakfast downstairs would be a great way to stream people downstairs for food too.

Room service could have been a little bit more better bathrooms were not very clean toilet paper for toilets where empty four days but overall it was ok

Good value but pretty noisy on a Friday night

Basic but clean aircondioned room. Very comfy bed and pillow. Shared bathroom amenities in excellent condition and looked newly refurbished. Great price for an overnight stay.

IT was ok

Parking was available. Air con good.

Clean Rooms, well presented. Good location for public transport

Terrible place to stay & office staff aren’t good at there job. Ended up getting a refund & staying elsewhere that night. They charged me twice for the same room for one night & made it to be my problem. Isn’t the first time I’ve had trouble staying there with my booking

Me and my partner had a lovely stay at palm beach hotel. It was the perfect base for us to explore the gold coast for the very first time! Our room was big and we found the sink handy for brushing teeth/ washing face before bed without having to go into shared bathroom. That being said the shared bathrooms were modern and clean , very well maintained which we appreciated! Our room itself could definitely do with a face lift. A fresh lick of paint & some new furniture would really lift the property 😍 The bed was a bit too soft for us but that's people dependent, we also found it odd that we weren't actually given a duvet. All we were supplied with was a top sheet 🤔 The cleaning staff were super lovely and gave us fresh towels daily which we loved! Overall we had a great time here, only downside I would say is you have to go up stairs to get to rooms so if you're not able bodied you will struggle.

Paint peeling on the ceiling & flaking onto beds. Amenities needed cleaning. Hotel staff were friendly & helpful

the room was small but served my purpose.handy having the pub below.easy for meals and drinks.

I didn’t stay at all there

Super attentive staff! I locked myself out- don't touch the deadlock! The battery on the swiper was dead, so the room couldn't be locked. Before I knew that, I thought this must be a quirk of the property, and needs the deadlock turned upon exist, and the swipe card will unlock it. That is not the case! All staff jumped right in to help, didn’t waste time making me feel bad- even though I did! Absolutely cool and clean room- great pillows! Amenities fresh and clean, one road away from the beach at such a great price, LOTS of food options around.What more can one ask for? One point to note, you will hear the doors of your neighbours open and close.

windows and blankets dusty but in general great and new bathrooms were nice. great location

Extremely disappointing. Black Mould on ceiling. Constant damp smell in room with air con operating.

The staff were absolutely lovely and extremely helpful the room and facilities were clean hygienic and comfortable. My only complaint is there showers have major issues with temperature and constantly change temperature

Hi All~ This is a WONDERFUL little hotel. EVERYONE is very Kind and Friendly. It is an Awesome location with lots of dining options. There is also a grocer across the street as well and it is very close to the beach A special “Thank You” to Maddie: She is a Wonderful person and sets an Awesome tone for the hotel straight from the get go! Blessings 🙏, Ed~

all good,another fine stay

The staff were one of the best thing about this stay. The beds were clean. Beach is close, shared bathrooms. No kitchen or kitchenette. Bathrooms need some attention, there were missing seats from the toilets. Ability to order food from downstairs, X3 cafes within 50m. Bar downstairs too. It was ok but unless we had too, wouldn't go back.

The room was very clean, and the shared toilet/shower facilities also were constantly clean. The staff were friendly and helpful. Thank you