Quest Macquarie Park

Our room was in excellent condition (serviced by Pasang, house keeping team member). We preferred the underground secured parking which we purchased for a small fee. Our Studio Apartment was very clean and spacious with good amenities. There is secured access to our floor and parking basement. Reception staff was also very helpful.

Used condom wrapper on floor under bedside table. Most uncomfortable bed ever slept in. Definitely not value for money

Everything was in the place the

The staff were amazing. Had a few issues accessing my room on two occasions, due to issues with the room key. Both the cleaners and the receptionist were helpful and made us feel well accommodated.

Normally Quest properties are very consistent but this trip was extremely poor. I and my family arrived at 5pm to check in which went smoothly. We then parked the car and then proceeded to our 2 bedroom apartment. We had a shock when we went in to discover that instead of ordering a Queen and 2 single beds, we received 2 Queen beds. Since we were travelling as a family unit and my son and daughter are both aged 20 and 18 respectively, this was unacceptable. I went back to see the concierge who then proceeded to tell me that he had no note here to say that the room should be in that configuration. I checked my booking through Expedia and showed him that it was indeed ordered that way. He simply stated to me that it was out of his control, housekeeping had gone home and there was nothing he could do. I was flabbergasted. This was completely unprofessional and unacceptable. He just left me hanging. It was the worst example of customer service I have seen in many a day . There was no offer to placate me or make up for it with free parking or any real attempt at any concession. Terrible. My son was forced to sleep on the lounge that night. There was no extra bedding available- not a sheet or a blanket that we could give him. It was a terrible example of when a hotel gets things horribly wrong and arrogance at the front desk to even try and offer a solution.

Clean, convenient, and well maintained

The Tv shows no internet access

Woke up three times from the late check out.

Good staff clean and comfortable room, only issue there was a faulty dryer meaning I had to return with a bag of wet clothes

The property was great. Spacious and clean. Nice amenities. The man at the front desk had absolutely no customer service skills. He was very rude and made us feel unwelcome. He needs to be in a different line of work and also get some manners.

Easy to find and conveniently located.

Good place, bus stop in front, very helpful staff

The WiFi work's with no issues.

Good location for my purposes. Lack of any onsite restaurant was disappointing

V clean and modern

The room was extremely dirty and hadn’t been cleaned in the almost 2 weeks that I stayed there, except for a change of towels and garbage pickup. The refrigerator, washer/dryer, kitchen, bathroom sink, toilet, and shower were all dirty and were never cleaned during that time. I had to clean them myself. The room was so filthy that I felt disgusted staying there. The Wi-Fi barely worked while I was there. I do not recommend this hotel and I will not stay at a Quest again due to this experience.

one thing is that the bed sheet cover never change for my 10 days stay.

Room was amazing. The staff need a improvement

Staff communication as we were delayed by traffic on Harbour Bridge. Willingness to stay a few minutes late and help.

The facity is fine. But the smell in the room is not pleasant.