Queen Wood Hotel

Pool was locked at 5 PM and could not use. My main problem is that the booking company (Expedia) made an error in the booking and I was charged for 2 rooms on different dates.

I booked a room then amended the dates and was charged for two rooms. The manager was not agreeable to give me a refund for the incorrect booking which has cost me $300 The hotel is otherwise well located and reasonable.

Did not go to bar in hotel

Great hotel with an even greater staff.

They lied about free breakfast with room. Was told they would not give me any compensation by front desk. Totally unacceptable

There was no free breakfast provided as advertised. Otherwise it was a good stay. The pool is very nice.

Deeply in need of renovation, room description is not correct.

The first night at this hotel they gave me a horrible room full of bedbugs (I killed 10 of them), very dirty, the water bottles were already opened, no window, I asked to change the room and the second room was actually decent, pretty big and clean, so I advise to check the room first

Many more cheaper options in the area. a bunch of criminals work here. It has Bed bugs, rooms are small and the lady working during the day tried charging cash for the breakfast

Had a problem getting to Phnom Penh;- Emirates airlines would say 'an at of god' told Queen wood hotel i would be 1 or 2 days late. When i arrived for 3rd night booked and paid for; they insisted i had to pay again and had lost my original booking. This was for $25 which i paid cash

Swimming pool is open 24/7 and it’s amazing, staff especially receptionist provide all what you need or give you advise about your needs, full recommendation to future tourists

Air Con made a noise only. No lift to the top floor. Located in the middle of the street market.

No where and nothing to impressing us much. There's just regular cheap hotel and no star no value. Anyone can stay there just one night and no more than two nights that's it, there's no place to exciting even thought the restaurant's the price too high and tasteless for to compare some other the restaurant near by. I wouldn't to recommend any of my friends to stay there.

Bitten by bed bug all night. Don't stay in Room 311. It is dirty and you will wake up in pain with plenty of bed bug

I have stayed here many times. And I normally say 5* but never take your wife or girlfriend. They will run screaming. Last time was poor. Some bug in the bed bit me and I slapped it and blood went everywhere. Let’s hope it was my blood and that it had never eaten anyone else. I don’t especially blame the hotel. It’s the tropics. And the alternative is a cancer inducing pesticide. On the last day I turned up for breakfast at 09:45. Lights off. Everything cleared. She told me they closed at 10am. Yes you read that correctly. Very rude she was too. Strange. I know all the staff and most are great. And both the double locks on my room door were broken. My wife would have freaked. No she would have walked. I put a chair against the door. It’s cheap I’m every sense. And one day no shampoo was left for me in the bathroom. The friendly night porter fixed that by taking from an empty room. I will go back as it’s close to my friends’ house. But I will check the locks next time and insist on a room change if necessary.

Good value. Be guided by the price. It’s not the Ritz. I like it. Your wife might not.

Quite an old hotel I guess. The lady recep was not too friendly. I asked for an extra towel for my hair, they didn’t allowed it. But the location is good. Bars everywhere near the hotel. The rooftop pool is nice.

Booking was good, and efficient. Upon arrival check in was quick. Room had no window, so we asked for a room with a window. The new room was shabby and small. Bed was advertised to be a King size, but was a Queen at most. T.V. was mounted high on the wall and really too small. Screen needs to be at least 40 in. A/C worked fine, Shower was good. Wifi was good (6th floor). We moved to a room on the 7th floor with 2 beds after one night. Same room condition but it was on a corner and had 2 windows with a $5.00 per night fee. Wifi was terrible at this location. The modem was just outside our room, and the info indicated that the signal was strong. Even so, I showed connected, but was unable to "see" anything. Fortunately my telephone service comes with internet access and I used that although it cost me. Breakfast came as part of the package and was acceptable. We ate breakfast there every day that we were checked into the hotel. There was a rooftop bar which we could also order food. We ate there a couple of times for lunch, and once for dinner. The food was good and reasonably priced. There is a roof top pool. Small, but good for a dip. Our children enjoyed the pool at least once a day. At dusk the mosquitos come out and you can't really stay long unless you have some mosquito protection. The views of the city and the river are very nice. We will probably stay again. Recommend for single, couple, or small family for a short stay.

It is located in a convenient and popular area of town.

I often use this hotel. It is not a luxury hotel and you should use the rates as a guide to your likely experience. It is clean and the staff are helpful. For the star rating it suits me perfectly. If you want to treat a spouse to a touch of luxury there are plenty of places further upscale. The frugal will find it fine. Breakfast if included is an extra perk. It is pretty average but has what you need and I have no complaints. The wait staff are kind and helpful. Tip all the staff. For the maids a can of cold coke will make their day. The bell boys are very helpful too. They all probably make in a month what you make in a few hours. I say all this because a little generosity will mean they won’t forget you. And it’s fair. Enjoy. Oh the rooftop bar is ok too. Nice view.