Moose Hotel And Suites

PROS: Front desk staff very helpful- they give you a handout of all the restaurants they recommend, listed by order of taste (i.e. Vietnamese, Korean, Indian, pub, steakhouse, breakfast, etc.)- super useful! We had no issues making reservations at those restaurants; handout was very handy! Shampoo/soap line in rooms is Rocky brand (its like a simplified Canadian version of Aesop); so clean and fresh! We had a ground floor room and it was ok- I requested a higher room with a view, but hotel was at capacity so they weren't able to accommodate- nevertheless it was perfect for our family. I enjoyed the custom built ins within the closet as we were able to store our belongings in there, neatly. The Roam bus passes were convenient as well- these are free and provided for the duration of your stay. Location was amazing, hands down- we walked everywhere everyday! CONS: I do not recommend the Pacinis restaurant for breakfast- although they have a "bread bar", the breakfast offering is all based on eggs, which isn't inclusive of people with allergens. I ordered a ham and cheese crepe, and the batter was 90% egg; it was basically a very thin omelet, and not your traditional thin pancake-like batter that crepes are usually made up of. Very disappointing!!! The next day, we visited Farm & Fire next door and had a much better offering, accommodation and experience.

Loved the atmosphere, the room and the hot tubs/fire pit. The view was phenomenal. As an older adult with arthritis though, it was hard to climb the five steps needed to get to the hot tub area! It would have been great to have a free breakfast, coffee or at least a muffin in the morning. At the very least, a bottle of water for each guest on arrival would have been really nice!

Solid but not exceptional 4.5

Moose is overall a nice place to stay for our family. The front dest staff is very friendly and helpful. The whole atmosphere is good. My younger daughter especially liked the hot tub on the rooftop. The room is a little small for a family of four, but it is ok we spent most of the time hanging around the town rather than stayed in the room. It's a good hotel.

Great space. Be sure to ask for a good view otherwise you might get stuck in a basement unit, even if you pay for a suite. Otherwise great hotel.

Loved the view and the beds were really comfortable

Beautiful hotel, very high end. Beautiful room and very clean, with nice furnishings Perfect location in the middle of the town of Banff! Excellent restaurant and room service was available Even had a spa I would highly recommend this hotel

Our rooftop 2BR suite was very well equipped, comfortable and clean. We had a nice view of the mountains although some suites face the courtyard. The bar tenders downstairs were very talented and I used my $15 daily Expedia food and beverage credit to get yummy cocktails :) There were 14 of us and other family members ate breakfast at the Moose's Italian restaurant, which looked attractive, but they had a mixed experience. We had other breakfast options like the coffee shop on the corner and a grocery store a block away and then 100+ Banff restaurant options all around us. The lobby area was particularly beautiful and inviting, with a roaring fire at night even in July. The architecture of the lobby was very cool. In all the Moose was great! I would definitely stay there again.

The staff was super friendly and helpful. The property was close to everything downtown.

Lovely!

The pool and Hot Tub were amazing with the most beautiful view

Great location with complimentary garage parking for guests. Friendly staff. Welcoming lobby. Shower and laboratory were really dirty, but after a request the staff came to scrub the dingy slime from the tile.

Fantastic view from the roof top hot tub.

Best front desk staff ever.

Very nice hotel

Great location and helpful team at the front desk. Hot tubs on top deck were great after a long day of hiking.

Overall clean and friendly staff

Beautiful hotel but a bit pricey compared to other hotels near by.

Although this property was very clean, it was very basic. There were very few amenities for the price of the hotel. The towels were very thin and scratchy. The toilet paper was also very thin. The pillows and bedding were sub par.

Clean and great location !