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Sheraton Santiago Hotel and Convention Center
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Sheraton Santiago Hotel and Convention Center
Hotels
8,2
/10
Very Good
550 reviews
What Guests Say About Their Stay
Candido
10,0
/ 10
The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Sally
10,0
/ 10
We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.
Karen
10,0
/ 10
Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.
In the Area
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Ave Santa Maria 1742, Recoleta, Provincia de Santiago, Región Metropolitana de Santiago, Chile, 1742
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Sheraton Santiago Hotel and Convention Center
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Ave Santa Maria 1742, Recoleta, Provincia de Santiago, Región Metropolitana de Santiago, Chile, 1742
Discover More About Sheraton Santiago Hotel and Convention Center
Location
Sheraton Santiago Hotel and Convention Center is located in area / city Recoleta.
About Sheraton Santiago Hotel and Convention Center
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Santiago Hotel and Convention Center exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Sheraton Santiago Hotel and Convention Center.
All facilities in Sheraton Santiago Hotel and Convention Center
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Things to Do
- Outdoor pool
- Indoor pool
- Garden
- Sauna
- Steam room
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
General
- Banquet
- Ballroom
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Nearby Facilities
- Souvenir shop
- Grocery
- Hair salon
- ATM/Banking
Transportation
- Limo or town car service
- Area shuttle with surcharge
Sports and Recreations
- Ski storage
- Fitness center
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Sheraton Santiago Hotel and Convention Center
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
- Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
- Fee for in-room wired internet: CLP 7240 per day (rates may vary)
- Airport shuttle fee: CLP 35000 per vehicle (one way)
- Self parking fee: CLP 15000 per day
- Pet fee: CLP 81000 per pet, per stay
- Service animals are exempt from fees
- Rollaway bed fee: CLP 30000.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
The following facilities are closed on Monday:
- Outdoor pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sheraton Santiago Hotel and Convention Center | 379 |
Number of floors in Sheraton Santiago Hotel and Convention Center | 7 |
Another facilities in Sheraton Santiago Hotel and Convention Center | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in Sheraton Santiago Hotel and Convention Center
What are available facilities at Sheraton Santiago Hotel and Convention Center?
There are top facilites at Sheraton Santiago Hotel and Convention Center such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Santiago Hotel and Convention Center?
The standard check-in time at Sheraton Santiago Hotel and Convention Center is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Sheraton Santiago Hotel and Convention Center provide breakfast?
Yes, Sheraton Santiago Hotel and Convention Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Santiago Hotel and Convention Center
Other sources (550)
8,2
Very Good
From 550 reviews
Cleanliness
8,6
Room Comfort
8,6
Location
8,0
Service and Facilites
8,4
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Traveler Reviews Sheraton Santiago Hotel and Convention Center
Number of reviews per page
20
40
Top reviews
Crystal
Business and Leisure with Children
8,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.
Candido
10,0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
walter
Leisure Family
10,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Amazing hotel
Nathan
Leisure Family
6,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Four of four rooms had non working air conditioners, one had non working phones and a non-working TV set. Even after maintenance looked at the air conditioners, they barely worked keeping the temperature in the room no lower than 27C (80F), far too hot for a good night's sleep.
Other than maintenance issues and upkeep, the hotel is a pretty nice place to stay.
Read More
Pat
Leisure with Friends
4,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Air conditioning not working on a day it was 32degrees centigrade. Sent someone twice to fix and left us with a fan. No offer to change room or compensate us. When I complained the next morning they only said “oh well”
Sally
Friends and Family
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.
Anne
Leisure with Partner
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Highly recommend
DANIEL
Friends and Family
10,0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Nice pool and friendly staff. The hotel needs some fresh up renovations.
Karen
10,0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.
Read More
LIZA
8,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Buena ubicación y servicio
Gregory
Leisure with Partner
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.
Fred
Leisure with Partner
10,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
English speaking staff
Bonnie
Leisure with Partner
10,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Beautiful resort-like property.
brandan
10,0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
jorge
10,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER...
I LOVE THIS HOTEL...
Andrew
8,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
No complaints a very nice hotel and pool area.
Crystal
Friends and Family
10,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
The grounds are great at the hotel. Pools, lots of shade and comfortable.
Veronica
Business
4,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Pésimo estado de instalaciones y habitación, servicio de limpieza muy malo, paños sucios manchados y viejos.
Arcadia
Friends and Family
10,0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
This stay was part of a dream destination for me. I finally traveled to Easter Island with my husband & son, on my 45th birthday. We stayed overnight at the Sheraton hotel both coming & going. It’s convenient to Jumbo Hypermarket, a short walk in fact, where a Chilean acquaintance recommended I buy my groceries to bring to the island. It all worked out perfectly, better than I imagined.
The hotel it’s self is beautiful, staff are absolutely fantastic, the little Spanish we had helped but there was always somebody available who could speak English, which simplified getting answers to our questions, etc. . Hotel restaurant has an extensive menu with lots of plant-based options (we are vegan) clearly marked and affordable.
Our rooms were luxurious with breathtaking views of Santiago. The pool / pool rooms are definitely vintage which I LOVE.
The historical importance of this hotel to me is as the place where the sixteen survivors of the 1972 Andes plane crash (& insane survival story) reunited with their families following the December 22, 1972 rescue. I am fully obsessed with this story so being in this hotel I’ve read about in all their memoirs, was surreal for me, and on my birthday no less!!
Read More
Carolina Beatriz
Leisure Family
10,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Excelent place
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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