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The Westin Changsha

Hotels
9,2
/10
Exceptional
38 reviews

What Guests Say About Their Stay

RAY

10,0
/ 10
Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips

STEPHEN

10,0
/ 10
Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.

Verified traveler

10,0
/ 10
i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
In the Area
See Map
No.419, Shaoshan Middle Road, Yuhua District, Tianxin, Changsha, Hunan, China, 410007

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Kempinski Hotel Changsha The Westin Changsha is a hotel is located at Tianxin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Westin Changsha

No.419, Shaoshan Middle Road, Yuhua District, Tianxin, Changsha, Hunan, China, 410007
Discover More Places
Lobby The Westin Changsha
Lobby 2 The Westin Changsha

Discover More About The Westin Changsha

note: hotel was previously named Kempinski Hotel Changsha

Location


The Westin Changsha is a hotel is located at Tianxin.

About The Westin Changsha

From business event to corporate gathering, The Westin Changsha provides complete services and facilities that you and your colleagues need.

The Westin Changsha is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Westin Changsha is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Westin Changsha.

All facilities in The Westin Changsha

Swimming Pool The Westin Changsha
Swimming Pool
Fitness Center The Westin Changsha
Fitness Center
Functional Hall The Westin Changsha
Functional Hall
Common Space The Westin Changsha
Common Space
Lobby The Westin Changsha
Lobby

Things to Do

  • TV lounge
  • Indoor pool
  • Garden
  • Fitness center
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Reception hall
  • Smoking area

Public Facilities

  • Parking
  • Safety deposit box
  • Coffee/tea in lobby

Business Facilities

  • Meeting rooms
  • Conference center

Family-friendly Facilities

  • Kids club

Transportation

  • Garage

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in The Westin Changsha

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Westin Changsha
408
Number of floors in The Westin Changsha
39
Another facilities in The Westin Changsha
TV lounge, Indoor pool, Garden, Fitness center, Sauna

Frequently asked question in The Westin Changsha

What are available facilities at The Westin Changsha?
There are top facilites at The Westin Changsha such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Westin Changsha?
The standard check-in time at The Westin Changsha is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Westin Changsha provide breakfast?
Yes, The Westin Changsha provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Westin Changsha?
The Westin Changsha is a 5.0-star hotel.
How many floors does The Westin Changsha have?
The Westin Changsha has 39 floors.
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More Reviews from Other Guests in The Westin Changsha

Overall Ratings & Reviews The Westin Changsha

Other sources (38)
9,2
Exceptional
From 38 reviews
Cleanliness

9,4

Room Comfort

9,2

Location

8,0

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Changsha

Number of reviews per page
20
40
Top reviews
RAY
10,0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips
STEPHEN
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
Sarabjit
icon-Business
Business
10,0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

Great place to stay. Will highly recommend.
Tan
icon-Family
Family
10,0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

Very happy with the front desk staff, they are very friendly and helpful
Verified traveler
4,0
/10
Reviewed 428 week(s) ago

Hotels.com verified review

I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Read More
Scott
10,0
/10
Reviewed 508 week(s) ago

Hotels.com verified review

Typical of the brand. Very high quality and reasonable price
Shijia
icon-with Partner
with Partner
8,0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

The hotel was OK as a 5 star. But the location rid really inconvenient
Verified traveler
10,0
/10
Reviewed 521 week(s) ago

Expedia Group verified review

i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
Verified traveler
icon-with Partner
with Partner
10,0
/10
Reviewed 523 week(s) ago

Hotels.com verified review

Very comfortable. The hotel design are good and details are well taken care of.
Verified traveler
icon-with Partner
with Partner
10,0
/10
Reviewed 532 week(s) ago

Hotels.com verified review

Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.
Emy
10,0
/10
Reviewed 535 week(s) ago

Expedia Group verified review

We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.
Read More
David
10,0
/10
Reviewed 535 week(s) ago

Hotels.com verified review

The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha
Yves
icon-with Partner
with Partner
8,0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Read More
TOMOMI
icon-Business
Business
10,0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

良いです。
Hoi Ming
10,0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

客房/酒店整潔
Lukas Martin
icon-with Friends
with Friends
8,0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
Verified traveler
icon-Business
Business
8,0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
Verified traveler
10,0
/10
Reviewed 375 week(s) ago

Hotels.com verified review

总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
JIN
10,0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
YI-FAN
10,0
/10
Reviewed 510 week(s) ago

Hotels.com verified review

床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Westin Changsha

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews The Westin Changsha

Other sources (38)
9,2
Exceptional
From 38 reviews
Cleanliness

9,4

Room Comfort

9,2

Location

8,0

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Changsha

Number of reviews per page
20
40
Top reviews
RAY
10,0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips
STEPHEN
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
Sarabjit
icon-Business
Business
10,0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

Great place to stay. Will highly recommend.
Tan
icon-Family
Family
10,0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

Very happy with the front desk staff, they are very friendly and helpful
Verified traveler
4,0
/10
Reviewed 428 week(s) ago

Hotels.com verified review

I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Read More
Scott
10,0
/10
Reviewed 508 week(s) ago

Hotels.com verified review

Typical of the brand. Very high quality and reasonable price
Shijia
icon-with Partner
with Partner
8,0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

The hotel was OK as a 5 star. But the location rid really inconvenient
Verified traveler
10,0
/10
Reviewed 521 week(s) ago

Expedia Group verified review

i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
Verified traveler
icon-with Partner
with Partner
10,0
/10
Reviewed 523 week(s) ago

Hotels.com verified review

Very comfortable. The hotel design are good and details are well taken care of.
Verified traveler
icon-with Partner
with Partner
10,0
/10
Reviewed 532 week(s) ago

Hotels.com verified review

Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.
Emy
10,0
/10
Reviewed 535 week(s) ago

Expedia Group verified review

We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.
Read More
David
10,0
/10
Reviewed 535 week(s) ago

Hotels.com verified review

The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha
Yves
icon-with Partner
with Partner
8,0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Read More
TOMOMI
icon-Business
Business
10,0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

良いです。
Hoi Ming
10,0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

客房/酒店整潔
Lukas Martin
icon-with Friends
with Friends
8,0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
Verified traveler
icon-Business
Business
8,0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
Verified traveler
10,0
/10
Reviewed 375 week(s) ago

Hotels.com verified review

总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
JIN
10,0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
YI-FAN
10,0
/10
Reviewed 510 week(s) ago

Hotels.com verified review

床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店
Number of reviews per page
20
40