Four Points by Sheraton Beijing, Haidian

All best for family travel

Walking in the Lobby is impressive. Check in was quick and efficient. After that things went downhill. Rugs in the room were dirty and stained, there was garbage in the furniture and nothing could make a/c work. The room was +23 when we checked in. Called an engineer who pushed buttons and said should be fine. Temp went to 25. Called again. Their suggestions were to open window. (Temp outside was even hotter), close the curtains and then they brought a fan which just blew hot air. In the end despite the hassle I spoke with Erin Xiang (?) at front desk and requested a different room. She was super helpful and found 3 to try. First 2 were exactly the same issue- no a/c. Finally number 3 (729) was winner with a/c functional. Hooray. However 2nd room was also dirty and there was trash in bathroom. Beds were also on the firmer side but after help from the maids we secured a second pluffy quilt which was a big help. Staff were very helpful. A shout out to Justin Liu for his skill in solving room service issues (none of our phones could order @ the room service menu) and keeping us in ice for beers.

clean room, friendly staff, good furniture, comfortable bed sheet, quilt and pillow.

Room was relatively big and nice. Cleaning ladies are welcoming and did their jobs well.

It is reasonably priced. But it is a little bit old and it is better to be upgraded.

Rooms ok, comfortable, shower had issue and flooded bathroom, staff were very blunt and not very helpful, quite rude actually but overall good hotel

The hotel employees at the concierge desk are very helpful with calling share-ride for me, before I had an opportunity to install the necessary software and payment to do it my own. Breakfast buffet is enjoyable, especially when there are no big tourist groups. Not all items are cooked with top-chef skills, but most of them are pleasant to both the taste bud. Selections are not extravagant but more than reasonable. Most importantly, the place is clean and the service people are diligent and courteous.

Great customer service.

Air conditioning and heating is centrally controlled, and is only turn on according to fixed seasonal schedule. This made the room uncomfortably hot during a stay in March. The staff did try to help by providing portable fan. With windows open, that helps a bit. But still very inconvenient.

They do not turn on the airconditioning during winter which made the room very stuffy!

The staff not professional at all . Request to extend our stay for one more day and they provide us name card to be contacted (sales manager) . At the first place we call the people on phone was asking like " 请问哪位" "有什么事吗" doesn't match the standard of hotel at all . Not to say 5 star hotel but 4 at least . Just a feedback from my side , the hostel service are better .

Booked a nonsmoking room, but have stayed in a stinky one... complained and did change to a new room.... even worse!

The staff there are real friendly. Cafeteria and room service were pretty good.

Me and my colleagues picked up this hotel since its closer to our client's office where we had scheduled a meeting. It was a short stay for us...the hotel room is quite comfortable and the breakfast spread is quite decent. On the flip side the wifi provided by the hotel is the slowest that I have experienced ever and all my colleagues also had the same issue and we had to use our international roaming data to complete our work. Nothing changed inspite of complaining about it multiple times in the front office. Also, except for couple of staff who can speak very little English, Google translator is a must if you need to request for any service. Overall, not happy with our short stay. Choose this hotel only if you are fluent in Chinese and wifi is not a requirement

Room size is great but F&B can be pricy! Nothing much around the area or walk for 15 min (1.2Km) to the big mall!

The hotel is like any standard Sheraton you would expect in the USA: nice lobby, good decoration, and clean room. Like any place in Beijing, good restaurants are easy to find close to the hotel. The hotel is not very close to a metro station, but you can get a taxi easily. It is close to Peking University and Tsinghua University if you are visiting those schools. The price ($94/night + tax) is quite cheap for a similar hotel in that area. Overall, it is a nice hotel for a short visit.

The room was too hot, we had to open a window all night long and with outside temperature below zero it was not fun. The room temperature control unit was set at 24degC and there was no cooling possible although it was set to cool. The Executive lounge was not as good as others we have stayed, the food and beverage selections was poor, and the food was cold although it was from the hot pan.

The WiFi at the hotel was terrible. Otherwise excellent hotel.

Good: My room was clean and comfortable. There was free wi-fi and a decent selection of TV channels. Housekeeping was prompt and efficient. The hotel location is only a convenient 10-minute walk to Golden Resources shopping centre, which has numerous restaurants and shops. Not-so-good: The shower area needs to be improved. The way the door is constructed means water always leaks leaving the bathroom floor wet after every use. Limited hotel breakfast selection.

We booked this hotel because it showed in expedia that it has a room having one king bed and two single beds, since we have 3 ppl travel in a group. When we arrived the staff said it can be only one king bed or two single beds. I think this is a mistake of expedia so I don't take that as the hotel's fault. But when we go to the room having 2 single beds, we found that there are a lot of details making us not comfortable during our stay. First, the sink in the bathroom was stuck. I cleaned the sink, full of hairs and seems to be seeds which stuck the outlets, by using tissue and toothpicks. Second, the door nob of bathroom was broken. Again, I fixed it by using my care card as screw driver. Third, there is no vending fan in the bathroom. You can imagine taking a bath in a cloud. Fourth, the design of the bath tub is terrible. You will find a puddle of water outside of the bath tub after taking a shower. Be careful don't slide down. Fifth, the ventilation of the room is terrible. It is terribly hot if you close the single window of the room. But it will be very noisy if you open that window. I won't recommend this hotel to any of my friends.