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Hotel Casa Castel
Hotels
8,0
/10
Very Good
99 reviews
What Guests Say About Their Stay
Arlyn
10,0
/ 10
I love the service, the room was nice and clean. Wife not so good. But is ok.
Verified traveler
10,0
/ 10
I had a room with leaking shower and vanity. Also they were renovating the plumbing while I was there so I had a lots of interruptions. My score would have been higher because I loved the castle design. Check in was slow. Breakfast was good. Tv had plenty of channels. The pool was Devine. In a quieter location so it suited me. Bed was adequate. Restaurants close by.
Verified traveler
10,0
/ 10
The entire staff were helpful and friendly. The room was perfect in size and the bed really comfy. Although the hotel is not centrally located, the taxi rides were short and inexpensive. I loved the neighborhood, though, as I could walk to get some delicious lattes at a local coffee shop and able to pick up a few needed items at the local market. I would quite happily stay here again, anytime. Thanks to the staff for watching over this 81-yr-old solo traveler.
In the Area
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Calle 25a No. 21a - 72, Manga Av. De la asamblea, Cartagena, Departamento de Bolívar, Colombia, 130001
Main Facilities
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Swimming Pool
24-Hour Front Desk
WiFi
Read More
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What's around Hotel Casa Castel
Calle 25a No. 21a - 72, Manga Av. De la asamblea, Cartagena, Departamento de Bolívar, Colombia, 130001
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Discover More About Hotel Casa Castel
Location
Hotel Casa Castel is a hotel in a good neighborhood, which is located at Cartagena.
About Hotel Casa Castel
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, Hotel Casa Castel is the right place to stay.
All facilities in Hotel Casa Castel
Others
General
- Parking
- Microwave (shared)
- Swimming pool
- Refrigerator (shared)
- Smoking area
- Terrace
- Rooftop terrace
Hotel Services
- Luggage storage
- 24-hour Receptionist
- Laundry service
- Tours
- Concierge
Things to Do
- Outdoor pool
- Garden
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Public Facilities
- Others
Accommodation Policy & General Information in Hotel Casa Castel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
The property is closed between April 8 and April 9.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Casa Castel | 11 |
Another facilities in Hotel Casa Castel | Parking, Microwave (shared), Swimming pool, Refrigerator (shared), Smoking area |
Frequently asked question in Hotel Casa Castel
What are available facilities at Hotel Casa Castel?
There are top facilites at Hotel Casa Castel such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Casa Castel?
The standard check-in time at Hotel Casa Castel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Casa Castel provide breakfast?
Yes, Hotel Casa Castel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Casa Castel?
Hotel Casa Castel is a 3.5-star hotel.
How many rooms are available at Hotel Casa Castel?
Hotel Casa Castel has 11 rooms in total.
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More Reviews from Other Guests in Hotel Casa Castel
Overall Ratings & Reviews Hotel Casa Castel
Other sources (99)
8,0
Very Good
From 99 reviews
Cleanliness
8,8
Room Comfort
8,4
Service and Facilites
8,2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Casa Castel
Number of reviews per page
20
40
Top reviews
Arlyn
Business
10,0
/10
Reviewed 250 week(s) ago
Expedia Group verified review
I love the service, the room was nice and clean. Wife not so good. But is ok.
Jean
10,0
/10
Reviewed 260 week(s) ago
Hotels.com verified review
Super clean hotel very nice employees well situated in the safer Manga area
Verified traveler
Leisure
10,0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
I had a room with leaking shower and vanity. Also they were renovating the plumbing while I was there so I had a lots of interruptions. My score would have been higher because I loved the castle design. Check in was slow. Breakfast was good. Tv had plenty of channels. The pool was Devine. In a quieter location so it suited me. Bed was adequate. Restaurants close by.
Read More
raymond
Leisure Family
8,0
/10
Reviewed 312 week(s) ago
Expedia Group verified review
I like their homemade breakfast and big room and big bed
David
Leisure with Partner
8,0
/10
Reviewed 325 week(s) ago
Expedia Group verified review
Friendly and helpful staff, good restaurant recommendations, and delicious homemade breakfast
Verified traveler
Leisure with Friends
4,0
/10
Reviewed 339 week(s) ago
Expedia Group verified review
Had issues with booking this property and then they sent me in circles trying to cancel it and get my money back.
Long story short, didn’t get my money back. They did communicate with me in a somewhat timely fashion though.
Didn’t stay here though, so I can’t comment on anything related to that.
NG
Leisure with Partner
6,0
/10
Reviewed 345 week(s) ago
Expedia Group verified review
I was only staying for one night. When I arrived at the hotel I was told that there was a problem with the AC in my room and there were no more rooms so they sent me to another hotel that they paid for. I wish I could have stayed at this hotel because it seemed very nice and the surrounding area looked pretty interesting as well.
Read More
Liam
8,0
/10
Reviewed 348 week(s) ago
Hotels.com verified review
Lovely small hotel. Very clean and friendly staff. Only criticism would be the quality of breakfast which was very poor with limited choice to choose from.
Joen
8,0
/10
Reviewed 352 week(s) ago
Hotels.com verified review
Quick one night stay. Quiet area, friendly staff, comfortable room. Bathroom needs to be upgraded.
Verified traveler
Leisure
10,0
/10
Reviewed 357 week(s) ago
Expedia Group verified review
The entire staff were helpful and friendly. The room was perfect in size and the bed really comfy. Although the hotel is not centrally located, the taxi rides were short and inexpensive. I loved the neighborhood, though, as I could walk to get some delicious lattes at a local coffee shop and able to pick up a few needed items at the local market. I would quite happily stay here again, anytime. Thanks to the staff for watching over this 81-yr-old solo traveler.
Read More
Deniz
4,0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Very disappointing stay. Walls are paper thin and you are even able to hear the person at the front desk receiving a text message from inside your room when you’re trying to sleep. Bring ear plugs. Tried asking the front desk person a question but they didn’t speak English. Breakfast was good. It was fine for the price but would not come back.
Read More
Verified traveler
8,0
/10
Reviewed 359 week(s) ago
Hotels.com verified review
Nice small hotel in an old villa. New ac in the room. Friendly staff but no restaurant recommendations.
There is not much around the hotel in terms o services.
Santiago
2,0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Second post I needed to write. The first one was not approved. I had a horrible experience. The owner of the hotel tried to charge me extra saying that my reservation was for one person when I had a double room and Spa for free for 2 people (In the 1st post I uploaded the pic but they dont let me do it). When I told the owner i was not paying he started to be extremely rude telling me how many hotels and money he has. Saying that he has this problem often but people pays (so he is doing this in purpose) He told me I could leave if I want it, and that he will give me a refund, so I did. When I send the email to get the refund, he denied everything and did not give me the refund. So i guess he did need my money.... The location of the hotel is far from Getsemani and even more from Ciudad Amurallada.
Read More
Juan
8,0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Good price/quality relation in a quiet area of the city
Verified traveler
Leisure
6,0
/10
Reviewed 362 week(s) ago
Expedia Group verified review
I enjoyed very much the style of the hotel very private and away from the city. Located about 15 walk to the Torre del Reloj. Its in a residential area with no other hotels around .
Nice take on the real Columbian people. Few resturants and cafes. I think it could be a nice area with a little help. Needs a few more shops and cafes. Street food and fruit is available. 2 small grocery stores.
.walking distance to the open market. If you want a more tourist area this is not the place to be. If you like to see how columbians live then this is it
Breakfast was very good. Staff could be a little more helpful
Read More
Michael
6,0
/10
Reviewed 368 week(s) ago
Hotels.com verified review
Overall, the experience would have been about what I expect of average hotels in Cartagena. There were two issues that I think merit a review, however. First was the half-dead cockroach outside my door through the last day of my stay. It was there when I left to give a presentation, there when I returned, and there when I checked out. No hotel this small, and with so many staff should have difficulty encountering and dealing with something like this. The genuine problem occurred after my stay. I suspected that I had left a folder with work papers behind at the hotel. When we called to check about this, we were told that documents left behind are clearly unimportant and would simply be thrown out. No offer was made to check whether anyone had encountered this folder, and though hotels.com did contact the hotel for me, this time they claimed they had searched and found nothing. Not somewhere I would recommend simply on the basis of do-the-absolute-minimum customer service.
Read More
Pierre
8,0
/10
Reviewed 374 week(s) ago
Expedia Group verified review
Very nice and clean, big room and very good personnel. The place is very clean and quiet. It is at walking distance to many of historical places to visit in Cartagena. The only negative side it that there is no swimming pool or spa as mentioned on their web site
Jess
10,0
/10
Reviewed 375 week(s) ago
Expedia Group verified review
Love this hotel is clean with great staff and in a good area
Jess
6,0
/10
Reviewed 377 week(s) ago
Expedia Group verified review
It was not accesible to anything, if you don’t mind grabbing a cab daily and just going to sleep there this is your place. It did not have a fridge or drinking water (not even to purchase). They have taxi services but are overprice, if you walk to the corner street, you’ll find much cheaper alternatives. The room was big, bed ok, hot water was intermittent, smelled a bit muggy. I’ve done my share of traveling, don’t consider myself picky but there are better options out there. Breakfast was good!
Read More
sami
8,0
/10
Reviewed 378 week(s) ago
Expedia Group verified review
Nice hotel near to the beach. Friendly...
the one thing missing is the swimming pool.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Casa Castel
Other sources (99)
8,0
Very Good
From 99 reviews
Cleanliness
8,8
Room Comfort
8,4
Service and Facilites
8,2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Casa Castel
Number of reviews per page
20
40
Top reviews
Arlyn
Business
10,0
/10
Reviewed 250 week(s) ago
Expedia Group verified review
I love the service, the room was nice and clean. Wife not so good. But is ok.
Jean
10,0
/10
Reviewed 260 week(s) ago
Hotels.com verified review
Super clean hotel very nice employees well situated in the safer Manga area
Verified traveler
Leisure
10,0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
I had a room with leaking shower and vanity. Also they were renovating the plumbing while I was there so I had a lots of interruptions. My score would have been higher because I loved the castle design. Check in was slow. Breakfast was good. Tv had plenty of channels. The pool was Devine. In a quieter location so it suited me. Bed was adequate. Restaurants close by.
Read More
raymond
Leisure Family
8,0
/10
Reviewed 312 week(s) ago
Expedia Group verified review
I like their homemade breakfast and big room and big bed
David
Leisure with Partner
8,0
/10
Reviewed 325 week(s) ago
Expedia Group verified review
Friendly and helpful staff, good restaurant recommendations, and delicious homemade breakfast
Verified traveler
Leisure with Friends
4,0
/10
Reviewed 339 week(s) ago
Expedia Group verified review
Had issues with booking this property and then they sent me in circles trying to cancel it and get my money back.
Long story short, didn’t get my money back. They did communicate with me in a somewhat timely fashion though.
Didn’t stay here though, so I can’t comment on anything related to that.
NG
Leisure with Partner
6,0
/10
Reviewed 345 week(s) ago
Expedia Group verified review
I was only staying for one night. When I arrived at the hotel I was told that there was a problem with the AC in my room and there were no more rooms so they sent me to another hotel that they paid for. I wish I could have stayed at this hotel because it seemed very nice and the surrounding area looked pretty interesting as well.
Read More
Liam
8,0
/10
Reviewed 348 week(s) ago
Hotels.com verified review
Lovely small hotel. Very clean and friendly staff. Only criticism would be the quality of breakfast which was very poor with limited choice to choose from.
Joen
8,0
/10
Reviewed 352 week(s) ago
Hotels.com verified review
Quick one night stay. Quiet area, friendly staff, comfortable room. Bathroom needs to be upgraded.
Verified traveler
Leisure
10,0
/10
Reviewed 357 week(s) ago
Expedia Group verified review
The entire staff were helpful and friendly. The room was perfect in size and the bed really comfy. Although the hotel is not centrally located, the taxi rides were short and inexpensive. I loved the neighborhood, though, as I could walk to get some delicious lattes at a local coffee shop and able to pick up a few needed items at the local market. I would quite happily stay here again, anytime. Thanks to the staff for watching over this 81-yr-old solo traveler.
Read More
Deniz
4,0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Very disappointing stay. Walls are paper thin and you are even able to hear the person at the front desk receiving a text message from inside your room when you’re trying to sleep. Bring ear plugs. Tried asking the front desk person a question but they didn’t speak English. Breakfast was good. It was fine for the price but would not come back.
Read More
Verified traveler
8,0
/10
Reviewed 359 week(s) ago
Hotels.com verified review
Nice small hotel in an old villa. New ac in the room. Friendly staff but no restaurant recommendations.
There is not much around the hotel in terms o services.
Santiago
2,0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Second post I needed to write. The first one was not approved. I had a horrible experience. The owner of the hotel tried to charge me extra saying that my reservation was for one person when I had a double room and Spa for free for 2 people (In the 1st post I uploaded the pic but they dont let me do it). When I told the owner i was not paying he started to be extremely rude telling me how many hotels and money he has. Saying that he has this problem often but people pays (so he is doing this in purpose) He told me I could leave if I want it, and that he will give me a refund, so I did. When I send the email to get the refund, he denied everything and did not give me the refund. So i guess he did need my money.... The location of the hotel is far from Getsemani and even more from Ciudad Amurallada.
Read More
Juan
8,0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Good price/quality relation in a quiet area of the city
Verified traveler
Leisure
6,0
/10
Reviewed 362 week(s) ago
Expedia Group verified review
I enjoyed very much the style of the hotel very private and away from the city. Located about 15 walk to the Torre del Reloj. Its in a residential area with no other hotels around .
Nice take on the real Columbian people. Few resturants and cafes. I think it could be a nice area with a little help. Needs a few more shops and cafes. Street food and fruit is available. 2 small grocery stores.
.walking distance to the open market. If you want a more tourist area this is not the place to be. If you like to see how columbians live then this is it
Breakfast was very good. Staff could be a little more helpful
Read More
Michael
6,0
/10
Reviewed 368 week(s) ago
Hotels.com verified review
Overall, the experience would have been about what I expect of average hotels in Cartagena. There were two issues that I think merit a review, however. First was the half-dead cockroach outside my door through the last day of my stay. It was there when I left to give a presentation, there when I returned, and there when I checked out. No hotel this small, and with so many staff should have difficulty encountering and dealing with something like this. The genuine problem occurred after my stay. I suspected that I had left a folder with work papers behind at the hotel. When we called to check about this, we were told that documents left behind are clearly unimportant and would simply be thrown out. No offer was made to check whether anyone had encountered this folder, and though hotels.com did contact the hotel for me, this time they claimed they had searched and found nothing. Not somewhere I would recommend simply on the basis of do-the-absolute-minimum customer service.
Read More
Pierre
8,0
/10
Reviewed 374 week(s) ago
Expedia Group verified review
Very nice and clean, big room and very good personnel. The place is very clean and quiet. It is at walking distance to many of historical places to visit in Cartagena. The only negative side it that there is no swimming pool or spa as mentioned on their web site
Jess
10,0
/10
Reviewed 375 week(s) ago
Expedia Group verified review
Love this hotel is clean with great staff and in a good area
Jess
6,0
/10
Reviewed 377 week(s) ago
Expedia Group verified review
It was not accesible to anything, if you don’t mind grabbing a cab daily and just going to sleep there this is your place. It did not have a fridge or drinking water (not even to purchase). They have taxi services but are overprice, if you walk to the corner street, you’ll find much cheaper alternatives. The room was big, bed ok, hot water was intermittent, smelled a bit muggy. I’ve done my share of traveling, don’t consider myself picky but there are better options out there. Breakfast was good!
Read More
sami
8,0
/10
Reviewed 378 week(s) ago
Expedia Group verified review
Nice hotel near to the beach. Friendly...
the one thing missing is the swimming pool.
Number of reviews per page
20
40