Imperial Hotel

Great location near train station and Tivoli. Staff is wonderful. I had sore feet from heavy tourist activity after my first couple of days and the staff was kind enough to give me ice a couple nights which saved me and probably made the difference in me acclimating v. getting a bruise that could have been a stress injury. Great room.

I've stayed here before and liked it enough to pay the premium to stay again. But that will be my last time. The staff was dismissive and in a bad mood. I was not offered the discounts or upgrades that I should have received. The room had some trash on the floor and the lotion container was empty. The breakfast is good, but it's not enough for me to stay there again.

It was quite odd to request for room service via QR code in the first place. Had expected a daily service from a hotel service point of view. Dates requested for clean up was not fulfilled. We requested for 2 days and only 1 day was fulfilled. We stayed in a junior suite and the light at the wardrobe area was not working. One of the toilet door could not be locked and had to wait for technician to repair it on Monday. We checked in on Sat. The cleaning service could have refilled the tea bags too which they did not when they clean up the room. So it’s only 2 teabags for the 4 nights we stayed in. Security could be tightened a bit more. Saw a lady who requested for her room number and claimed to have the card key and that she forgot the room number. Though they did not provide the room number they just allowed the lady to walk and loiter at the lift lobby. Could have asked for an identity or else escort her out of the hotel as the card key could be stolen. Overall, location was great and convenient to bus stops and train stations. Staff were friendly and helpful.

A great location for getting around the city. The hotel was clean and tidy throughout. We didn't eat at the hotel at all, although we did stop for a drink in the bar one evening; so we can't comment on the food. However the staff serving in the bar/restaurant were attentive and polite. Reception staff were very helpful at check-in, also helping when we asked for supplies of tea and coffee for the room. They arranged a taxi for us at check-out and ensured we had everything we needed for our stay. The room was small but comfortable and spotlessly clean. Our only (small) issue was storage, we stayed for 5 nights and there was limited space for clothes. A couple more drawers and coat hangers would be good. The tiny shelf next to each side of the bed is barely big enough for a 'phone, so a small set of drawers there would have been ideal. Similarly the bathroom could have used a shelf and a few more hooks. But these were minor inconveniences and wouldn't be a problem if staying just for a weekend. Overall it is a great place to stay and we'd definitely choose it again next time we visit Copenhagen.

This hotel is NOT kid-friendly at all. I booked this hotel solely because the photos prominently feature the pool and Finnish sauna, and my child loves swimming. Only after I made a non-refundable reservation was I informed that access to the pool and Finnish sauna requires advance reservations and is restricted to guests 16 years and older. This information should be impossible to miss. Most people choose a hotel by looking at the photos, room details, and amenities—not by reading pages of fine print. If the pool and Finnish sauna are prominently featured in the photos but are unavailable to children, there should be a large, clear warning before payment, not hidden in the booking details. This completely changed our vacation. My family had been looking forward to enjoying the pool and Finnish sauna, especially our child, who was excited to swim. Finding out that we couldn’t use these facilities after arriving was incredibly disappointing and stressful. It cast a shadow over our entire 4-day trip and ruined one of the main reasons we booked this hotel in the first place. I booked through Hotels.com (Expedia), so I don’t know whether the hotel or the booking platform is responsible. Either way, the lack of transparency cost me €1000 on a non-refundable reservation. Families with children should avoid booking this hotel if the pool and Finnish sauna shown in the photos are important to your stay. Don’t assume they’re available just because they’re prominently advertised.

Good staff

The location of Imperial is conveniently located close to Vesterboro and Copenhagen Central Station. The staff is polite and helpful. The breakfast is fantastic and great for the value.

Great location, close to tge train station and walk to all of the attractions. The city trains and metro station are nearby and there are lots of dinning options around and the main shopping area is 10-min walking distance. The room was clean. There is a large grocery store a steps away.

Beautiful hotel. Breakfast is amazing. Our room was wonderful.

Staff was wonderful, friendly and very helpful. The room was clean and comfortable. The location was good. The AC was weak and the windows don’t really open. They did try to improve the AC but in the end just brought us a couple of fans.

The hotel is conveniently located within walking distance of the Metro and S-train stations, making it easy to get around the city. Both the room and bathroom were spacious, and the hotel also offers luggage storage, which was very convenient. Overall, we had a great stay and would definitely recommend this hotel.

Great location. Clean modern hotel. Room quite Comfortable for a European Hotel. Very good Italian restaurant on site. As a bonus, a nice basic Fitness Room

great breakfast selection, handy central location

Great hotel centrally located easy access to Central Station which takes you to the airport

Excellent. Great location. Great service. Good value

Very comfortable hotel in a great location with an excellent breakfast available for an additional fee. The staff was very attentive and helpful. I recommend it and would stay at the same hotel again without hesitation.

Location is great, very spacious rooms but the air-conditioning didnt work, its noisy from the rooms above and outside. The bathroom had a weird siren noise, water comes up from the floor when you run the sink tap. The staff are very helpful and the breakfast was great.

The location is perfect for links with train station and subway. So central for walking around and exploring. Rooms very clean and comfortable. A little in the small side and not much ‘hanging space’ for clothes for more than a few days. Staff very helpful, WiFi good and if you choose to breakfast here, lots of choice but so many other options elsewhere would probably spend less for better/as good.

Excellent hotel, clean big rooms. Enjoyed our stay

I liked the executive level room because it was larger. The breakfast was included and it was very good.