Arena Apartments

Unexpected deposit admin charge, and also need a big amount of deposit, of which the property has debited my credit card instantly instead of holding the amount. Being a foreign traveler, I lost on the exchanged rate because of the buy-in and out difference from local currency, even the deposit refunded afterwards. On top of it, one of the window in apartment was blocked, the heat is unbearable. As we reported this issue to the property and had no improvement at all during our stay.

Apartment was smelly dirty, bedding was in poor condition and there was a strong stale cooking smell that was unpleasant. Lamps were broken with exposed wires marks and dirt along with cobwebs in room it was horrible. I phone to complain and no one help no support just an apology and a promise something would be done but nothing was done. It ruined our city break and would never use this apartment again.

The flat itself was nice, but the communal areas were tired and felt more like a student house. The kitchen was adequately equipped. Take photos of everything when you arrive and when you leave as they try to take your deposit by claiming you’ve damaged something - in my case they suggested I’d left water damage and cup marks on a sofa I didn’t even sit on. I eventually got my full deposit back 3 months later. I won’t use any of their properties again as a result as I can’t trust the company (Prim Short Stays Ltd).

Condition of property was poor, entrance hallway paint all discoloured, dirty. carpet dirty, narrow stairs, difficult with luggage. Sofa and blinds are covered in stains. provide a coffee machine, no pods!? I was a solo traveller, bedroom had 2 x singles pushed together to "make" a double, but this bed was not made up. the tiny single behind the door was made. Matress did not look great!

Nice place for a weekend get away. It has limited available car parking spaces in the property . But guests will find city council parking just outside the property

Cosy apartment and quite convenient as only a few minutes to reach the city centre. Though the tap water in the kitchen is a little bit milky.

Very uncomfortable sofa bed in tiny kitchen /lounge no cushions on it and a very small bedroom with two tiny single beds neither bedside lamp worked. Couldn't close the lounge window which was onto a main walkway very noisy day and night. Not what we were expecting judging by the photographs

Excellent stay, the facilities were great. The location was great. The place was nice and clean and the furnishings were up to date and modern. I really enjoyed staying here. We had another one that was horrific which we had to leave last minute so we were pleasantly surprised with the caliber of the apartment.

No blankets for sofas No WiFi password

it is very nice!!

This is marketed as 4 star. It is far from that. The matresses are appalling and uncomfortable, the single bed was all torn and the sofa bed was absolutely filthy and stained. If it wasn't for the fact that we were tired, we'd have walked away. Nothing about ten grand couldnt fix...

staff was very helpful

Loved it! All new appliances, clean and comfortable. Great market nearby to get food to cook in the excellent kitchen.

Apartment itself wasn't actually too bad, we rented 4 x apartments in this building. Seem relatively clean. The day after leaving however, we received an email saying that they are deducting money from deposit. They had a variety of reasons for claiming deposit, none of which were true and were all unproven accusations made by the cleaners in just one of the apartments. Quite appalled that a so called professional company can act in this way.

Absolutely lovely apartment in a great location.

Pre check-in was a hassle but other than that brilliant stay. Lovely apartment.

Had a few little issues with check in but only due to covid checks so can’t complain. Apartment had everything you needed even a surprise dishwasher and tablets etc! Was all lovely and clean except a few little bits (dusty blind, missed cobweb) but highly confident it was cleaned along the covid guidelines. Parking is great especially being a few minutes walk from the city centre. Overall a fantastic stay!! Would definitely recommend and use them again!!

Great place to stay will stay again once in the area

Location close to town everything else was okay a pleasant stay

Started twice, one bedroom apartment was bigger that a two bed and nicer! Corner sofa. Larger bedroom, loved apartment 5. Still no hot water though in bathroom or kitchen despite me taking them. Not a major issue as dishwasher and shower is electric but the shower has a mind of its own and is dangerous. Lovely apartment though but cleanliness of cooking utensils is terrible, run all the plates and cutlery through dishwasher before you use. Also, they should supply some washing machine detergent for you to use.