Charles Hope Cambridge

Clean room Nice staff Good price

Check-in process was a nightmare because they didn't

This is not a proper hotel - it is a hotel-like business that rents out apartments in Cambridge's post-doc city. These are located in a big block which seem to contain also private apartments, and does not have a dedicated reception. There is a reception desk, which hands keys out on behalf of the hotel but is otherwise not affiliated with Hope. When arrived, the check-in desk was unoccupied and since there was no visible sign of Hope Hotel at the building, I walked around for 15 minutes before I gave up and called the number in the confirmation e-mail. I was told the reception should have been occupied and that I should have done a pre-arrival electronic check-in - which I did not do since I only received the e-mails asking me to do that whilst I drove; and an expedia chat bot had advised me that this is was not necessary. It took about 15 minutes for a receptionist to arrive, and after approx 40 min check in process I eventually arrived in my room. Once I had the key, things were actually pretty good - the apartments are beautiful and clean, but it was quite a walk from reception to my room. However, the weird arrangements with the reception desk showed again when I ran out of toilet paper (they had only provided 2/3s of a roll), and reception was unable to help me as they are not affiliated with Hope. So quite a mixed bag - however, when I travel to Cambridge next time for a shorter stay I will certainly return to a normal hotel...

Lovely new apartments. Quiet and a good view. Beds were comfy and bathrooms lovely and the kitchen well equipped. The need for key fobs to go thru every door was somewhat tiresome and a bit surreal. The concierge who carry out the check in for these apartments were helpful. I was somewhat disappointed as there was no hairdryer in the apartment. After a long hold on the phone I was told the housekeeper would bring one Saturday morning (we were going to a wedding) but it never materialised. Overall a good stay. Note - you have to park. I thought that somewhat unreasonable but parking in Cambridge generally seems very expensive and many properties have none. Apparently I can’t post the price 🙄 try this .. fifteen pounds

The property itself was done to a good standard but was very sparsely furnished and was not like the photos showed. The check in process prior to arrival is extremely tedious but once completed arrival was smooth