Crowne Plaza GERRARDS CROSS by IHG, an IHG Hotel

We came to this hotel for our anniversary we had a great time staff where great but we through that the food was over priced for what it was Very small portions but a part from the food and drink prices the hotel was great

The shower room proved unusable as it flooded - evidenced by bottom third of door and ‘lip’ constructed to prevent flood entering main room. Windows filthy (from building work ) and unpleasant scaffolding which was intrusive & ugly. No view!! Bar staff untrained - unaware what ‘brandy & dry ginger ‘ was! Didn’t bother with meal as loss of confidence . Breakfast however was very good. High expectations let down by awful room.

Good location, nice friendly staff. Lovely reception and bar area, rooms ok

All good

Lovely hotel and super staff, we had an issue in our room, staff couldn't do enough to resolve it. Highly recommended!

Welcomed nicely on check in. Nice food in the bar. Didn’t use the facilities due to time restraints but it looked nice.

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Very nice staff and accommodations

Very well trained, friendly and efficient front desk team.

The staff both at fromt desk breakfast buffet and room service Maddie were excellent guests next to my room extremely noisy

Lovely massage and spa usgaecslifhrly ruined by the state of the female changing rooms with a distinct smell of urine..we have stayed multiple times at this property but this was the worst time re state of changing rooms for female. We told the front of house staff but they said that it was being refurbished in August which isn’t any reason for this to the state of things now with no effort to try and rectify the state or smell.

Peaceful stay with a beautiful spa, the hotel itself was clean and the staff were very friendly and approachable

Great location for what was required.

Cc

Good little break shame about the noise from the construction works going on. You can’t rest during the day

I enjoyed the delicious food. the staff are very polite and hospitable. the bed was very comfortable. the breakfast was good. The sauna was amazing as well as the jacuzzi and pool. It actually felt like being at home. Nothing was too much bother for the staff.

We always stay here when we visit The Harry Potter Studios. The staff are brilliant and friendly. The breakfast is superb in every way. The cleanliness is on point and the leisure activities (mainly the pool for my 6yr old) are a little tired looking (changing rooms); but overall are great.

Staff was very hostile, not friendly . Spa very poor and not well kept . Not for me .

Great property stay there every two months however, the last day had extremely noisy guests with no respect for those with sleep needs after 2am

A good stay and staff were great and accommodating. Our room was in a good condition and modern, however the communal areas of the hotel could do with a deep clean. Lots of small bits of rubbish, small broken plastic bits and hair on the carpets. Breakfast has a wide variety of foods on offer, but more staff are needed at busy times to clear tables. Unfortunately, spa treatments were not available when we arrived so we will definitely book in advance the next time. Would stay again as our room was lovely.