Empire Hotel

I had to pay for the parking yet advertised as parking included, group band playing loud music till 03:30 in the morning. Kettle in the room but no cups to have a hot drink. No soap or shower fell. Toilet leaking, unclean, shower toilet. Overall advert does not reflect the actual place.

Rooms need a complete upgrade, no heating, hot water or kettle Looks like a hotel used by the council!

DO NOT STAY HERE, Place was not as described, room had damp smell, receptionist was very rude, doesn’t look like the picture online, DO NOT BOOK, waste of time and waste of money worst place to go, it was absolutely disgusting, don’t respect you at all and don’t even want to acknowledge you even tho you pay so much for such a smelly room, didn’t want to help with anything, very poor service, DO NOT STAY HERE SAVE YOURSELF THE HEADACHE.

the staff were very friendly and got us everything that we asked for but the room wasn’t in a good condition and everything was dirty and we didn’t have toiletries e.g no soap to wash hands with and the bathroom wall was gross and i decided to clean to myself because i was sick of looking at it and the shower was gross and it just looked like they needed a new bathroom all together because it wasn’t properly maintained. Then, in the bedroom carpet wasn’t hovered also the curtain pole wasn’t even on properly so we couldn’t open the curtain because we didn’t want to damage it more, some sheets were stained and some of the towels were as well and the holes in the door that had been plastered badly also the tv didn’t work because there was no arial and staff had no spare wire when asked. The area wasn’t very nice either but they can’t help that, the hotel could of been so much better if it was maintained it would be a lovely place to stay because the building is really beautiful but it’s just been let go and has clearly gone downhill, is there really a cleaner because if so they need to learn how to clean properly because it looked like it hadn’t been cleaned at all for a good while. bar wasn’t open and we where disappointed because we wanted to try it. only reason we chose this place because it was it was close to what we wanted to do and it was close to the city centre, i suggest looking at the reviews before booking this place. the place needs to be fixed.

This hotel has to be one of the worse hotels I have ever stayed in.The lock to the room didn't work, there was no hot water just luke warm,no towels in room,I asked the guy on reception for towels but he never came back with any so lucky I had a hand towel in my bag.The socket on the wall was hanging off,there was no toiletries in the bathroom and no remote for TV and there definitely wasn't any tea making facilities.The view from the window was just a pile of rubbish and the corridors stank of marijuana.And on top of all this I've bitten from head to toe with bed bugs.I'm covered in bites.I will never ever stay here again.

Where to start, was first given a room That was tiny with wires out the wall, asked for another room the lady was kind enough to give another room that was bigger, but it was not clean, hair on the showers, stain on the toilet, and pillows had stains on them, unfortunately looked under the bed and full of litter, middle of the night had another person walk into my room, so they where given a key that obviously opened the same door and the man said we was given this room, thank god I was decent!

Don not stay here it’s absolutely awful unsafe dirty and just downright disgusting

Avoid it

One of the horrible experiences of my life... third class. It is better to sleep on the road than to choose this hotel next time. I have no option here for photo attachment otherwise I will show it.. 1. How the cupboard door was broken. 2. No one came to clean the room or change the bed sheet or towel or toilet in my two days (self service). 3. Housekeeping staff not available. 4.They join two single beds for a double bed. 5. No tea kettle available in the room. 6. Fridge is not available in the room. 7. Bins are also not available in the room. 8. You can't sit on the toilet properly and it's full of mold. Many other things........ Select ibis or other hotel for quality standard.

Poor state of repair. Room was back in the 1960s kettle bad repair no tea. Coffee. Sugar. Bathroom poor. Didnt stay was disguted.

The room smelt like drains, stains on the carpet and bedding. Dog Poo bags on the stairs. Didn’t stay in the room choose to drive home instead

place needs shutting down. When we walked in our room we could smell feces coming from the drains in the bathroom, the shower was broken and completely unusable, had been giving one small hand towel. The room was filthy and way too hot and uncomfortable and we were bitten by bedbugs. To make matters worse, while looking for an item that slipped down the middle of the 2 beds put together, we found a used needle. absolutely horrid, i am fuming. asked for a refund at the desk and showed them pictures, they said the room had been cleaned and refused a refund and said we would need to go through the booking company. they we’re very rude to us.

This hotel is disgusting the room was awful, dirty and if you want a shower well you need to request even a face towel The rooms showing online are nothing like the reality. Very disappointing!

Dirty

It was an ok place to stay if you have nowhere else to go. Not accessible for anyone with physical disabilities. You can smell cigarette smoke on most floors. I heard some guests talking about prostitution in the hotel! The floor boards are not flush, theres dust absolutely everywhere. Its a health and safety hazard. Doors are propped open with fire extinguishers, flickering lights on the landing give a proper haunted vibe.

The hotel is dirty and needs to be renewed. The bed was broken, the closet was broken and without shelves at all. The Tv wasn’t working and was clearly broken. The bathroom had an awful smell, the shower was dirty. And the worst of all this the room has not a key. They told us to leave the room open and don’t worry about it. The hotel has no lift, so you will need to pick your stuff up to the 3rd floor. I paid a £104 for one night. The owner of the hotel needs to be sued.

Very bad experience

Absolutely worse place ive ever stayed. Dirty and no lock on door. Avoid at all cost. Websites shpuldnt even be putting this accomodation on their site

Is not Quite hotel

I was initially given a room with no handle on the ensuite bathroom door. I was then allocated a room which had no handle on the main door and had to be left ajar. With no other rooms available I had to sleep in the first room but use the ensuite in the room next door. The following morning when trying to shower, I discovered there was no bath towel in the room, only a small hand towel. On requesting a bath towel from reception, I was told there were none available as they were all being laundered. Without doubt the worst hotel I have ever stayed in during my 60 years!