Staying at Hazelwick is a good choice when you are visiting Horley.
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Hazelwick
Hotels
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5,2
/10
Fair
34 reviews
What Guests Say About Their Stay
DAWN
10,0
/ 10
I fully recommend this hotel.
Very friendly, proffecional duty manager, even carried my bag upstairs!
Very dog friendly, clean comfortable rooms & bathroom in a beautiful edwardian arts & crafts house with a lovely swimming pool, bbq, outdoor kitchen etc. Owner Joanne was so welcoming & I fully encourage anyone flying from Gatwick to stay here.
In the Area
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Hazelwick, Oldfield Rd, Horley, Horley, Reigate and Banstead District, Surrey, England, RH6 7EP
Main Facilities
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Swimming Pool
WiFi
What's around Hazelwick
Hazelwick, Oldfield Rd, Horley, Horley, Reigate and Banstead District, Surrey, England, RH6 7EP
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Discover More About Hazelwick
General
Near Archway Theatre
Location
With a stay at Hazelwick in Horley, you'll be next to a golf course, within a 15-minute drive of Surrey Hills and Archway Theatre. This golf hotel is 2.6 mi (4.3 km) from Gatwick Aviation Museum and 3.3 mi (5.2 km) from Manor Royal Business Park.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Archway Theatre - 1.3 km / 0.8 mi
Manor Royal Business Park - 4.4 km / 2.7 mi
Gatwick Aviation Museum - 4.9 km / 3 mi
East Surrey Hospital - 6.6 km / 4.1 mi
Cineworld Crawley - 7.6 km / 4.7 mi
Crawley Museum - 7.8 km / 4.9 mi
Crawley Town Hall - 8.2 km / 5.1 mi
Hawth Theatre - 8.3 km / 5.2 mi
County Mall Shopping Centre - 8.4 km / 5.2 mi
St. John the Baptist Church - 8.4 km / 5.2 mi
Effingham Park Golf Course - 8.8 km / 5.5 mi
Donyngs Leisure Centre - 8.8 km / 5.5 mi
Reigate Priory Museum - 9.2 km / 5.7 mi
Barons Cave - 9.4 km / 5.8 mi
Ifield Golf Club - 10.2 km / 6.3 mi
The nearest airports are:
Gatwick Airport (LGW) - 5.5 km / 3.4 mi
Heathrow Airport (LHR) - 70.6 km / 43.9 mi
London City Airport (LCY) - 78.2 km / 48.6 mi
Farnborough (FAB) - 75.5 km / 46.9 mi
The preferred airport for Hazelwick is Gatwick Airport (LGW).
Facilities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and a picnic area.
Business Facilities
Featured amenities include a business center, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Dining
At Hazelwick, enjoy a satisfying meal at the restaurant.
Rooms
Make yourself at home in one of the 9 air-conditioned rooms featuring flat-screen televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
All facilities in Hazelwick
Swimming Pool
Entertainment Facility
Common Space
Lobby
Accommodation Services
Things to Do
- Outdoor pool
- Picnic area
- Garden
- Spa
Connectivity
- Free WiFi
General
- Parking
- Terrace
Public Facilities
- Smoke-free area
Hotel Services
- Luggage storage
Business Facilities
- Business facilities
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hazelwick
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Pets
Pets Allowed
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General Information
Popular Facilities | Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - 22:00 - to 10:00 |
Available rooms at Hazelwick | 9 |
Number of floors in Hazelwick | 3 |
Another facilities in Hazelwick | Outdoor pool, Picnic area, Garden, Spa, Free WiFi |
Frequently asked question in Hazelwick
What are available facilities at Hazelwick?
There are top facilites at Hazelwick such as Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hazelwick?
The standard check-in time at Hazelwick is starting from 15:00 - 22:00 while the latest check-out time is at Before 10:00
What is the star rating of Hazelwick?
Hazelwick is a 3.0-star hotel.
How many floors does Hazelwick have?
Hazelwick has 3 floors.
How many rooms are available at Hazelwick?
Hazelwick has 9 rooms in total.
More Reviews from Other Guests in Hazelwick
Overall Ratings & Reviews Hazelwick
Other sources (34)
5,2
Fair
From 34 reviews
Cleanliness
5,6
Room Comfort
4,8
Service and Facilites
5,8
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Traveler Reviews Hazelwick
Number of reviews per page
20
40
Top reviews
Paris-lace
with Partner
6,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Drunk people shouting no hot water WiFi did not work
DAWN
with Partner
10,0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I fully recommend this hotel.
Very friendly, proffecional duty manager, even carried my bag upstairs!
Very dog friendly, clean comfortable rooms & bathroom in a beautiful edwardian arts & crafts house with a lovely swimming pool, bbq, outdoor kitchen etc. Owner Joanne was so welcoming & I fully encourage anyone flying from Gatwick to stay here.
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Stephanie Renee
with Partner
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
They were friendly but the bed wasn’t made for a lot of weight it was barely made for my husband to sleep on but other than that ok
Rochelle
with Friends
2,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I am writing this review to warn others about the unacceptable service I experienced regarding my recent booking.
Due to a personal medical emergency (following recent surgery), I was unable to attend the booking with my partner as originally planned. I communicated professionally with the owner/management beforehand to explain that I would instead be arriving with a group of 8–10 colleagues for a scheduled branding and promotional project.
Despite having a confirmed booking, I was informed mid-journey—while stuck in traffic—that the hotel would no longer accommodate us. When I questioned this, the situation escalated into verbal abuse from the management. I was falsely accused of having already visited the premises with a partner and causing a disturbance, despite the fact that I had not even arrived at the hotel and was still several hours away.
When I requested security footage to prove that I had never been on the premises, the management blocked me instead of providing evidence. Furthermore, the abuse extended to my clients, who were told they needed "psycho help" by staff. Because of this behavior, my clients missed a professional brand opportunity, and I was forced to find and pay for alternative accommodation at the last minute after long drive. To make matters worse the mangemet are now refusing to give me a refund for a stay unilaterally cancelled and made impossible to attend. This entire experience has been unprofessional and been left very distressed
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Anna
6,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Check in was very flexible as I was late so I just called and they talked me through self check in. Lovely owner. Room was tidy but quite dusty and very cold, no option to put heater on. Also note the bathroom is shared: I probably missed this while booking.
Colin
2,0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Possibly the worst experience with Hotel.com I have can in the last 15 years. I changed my train times to accommodate 10.00pm check in. But even at 9.00pm there was no one to help. A bizarre experience of being shown to a multiple habitation attic room by a young lady who spoke no English was later discounted by the owner as a fiction of my making, after I managed to reinterpret the message pinned on the front door and rouse her. The facilities were barely adequate, cold water tap didn’t work, window blind collapsed when I used it, though the bed was comfortable. I can not recommend this place at all.
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Timothy
with Partner
2,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Arrived at the property at 12:30 AM. There was no one to let us in. We called Expedia help line but they were not able to contact the property. One day earlier, we were told that someone would be there. We were lucky to find another hotel that was open. Please refund my money.
Dorcas
Friends and Family Family
4,0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend.
Hayley
Friends and Family Family
4,0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
The shower didnt work, the TV didnt work, the wifi didnt work, no hair dryer (it didnt matter as i couldnt shower). Bathroom was outside the room, past the front door communal area and hall (it may have said this on booking, i dont recall, not ideal walking past the front door in pj's at 2am though)
Bed was comfy though, close to gatwick and lucky with on site parking as we managed to squeeze in a tiny spot that somehow didnt block anyone else in. We were only there for 10 hours , a little dissappinted as i couldnt shower before a long flight but i guess it served its purpose.
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Mariann
Friends and Family Family
6,0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Mattresses needs replacing
Information in the guest book is outdated.
No waste bins in the bathroom or bedroom.
No clear instructions of dining facilities to use. The room we had was very cluttered
Cristina
4,0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Tried to
Call and no one answered
Christopher
Friends and Family with Friends
10,0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Thoroughly enjoyed our stay. Thank you.
David
with Partner
2,0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
This place is advertised as a hotel, but is just a big house with no one there to help.
We arrived at 9.30 at night as you had to be there before 10pm as it stated attended for check in until then. We arrived in an Uber and rang the bell and knocked on the door with no answer. We rried to call the number provided which wasnt answered and the website was out of service. Eventually, a poor young girl frightened answered the door, I asked her if she worked there and she said she was a guest who arrived an hour ago and the same as us she couldn't get in. After several attempts someone answered her call and gave her a code to get in with the instructions to choose a room. We did the same and chose a room ( I dont know what happened to someone checking your photo id details that you were requsted to present....to who?) , once we got to our room with dirty sheets on one bed and no towels, we locked the door to try and get som sleep only to be woken up around midnight by people on the driveway and then in the house, this was a very frightening situation and I felt very sorry for the young girl on her own. The people were loud for around an hour before finally quietining down but we were scared and could not sleep, then around 02.30, another loud group of people showed up which I found very odd as we couldnt get in and you could only check in before 10pm. We got up around 07.00 and left and the young girl had already gone. This place should be removed from your accommodation pool and
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Terri
Leisure Family
2,0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
There are 2 dohs that live on the property. My sister is allergic to dogs. The dog wouldn't stop barking! We had to leave and get a hotel! There was dirty dishes in our room. One of the beds was sofa bed and it was bent in the middle. I have pictures and a video of the dog barking!
Daniel
with Partner
2,0
/10
Reviewed 62 week(s) ago
Hotels.com verified review
Lorsque nous sommes arrivés personne sur place, aucune clé de disponible lorsque la personne est venue donc notre porte a été débarrée toute la nuit de plus le matelas, nous ressenti les ressorts il y avait des cheveux des poils il y avait même des canettes sous le lit vide de la poussière, les rouleaux de minou dans les coins Les draps étaient à sécher dehors
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Verified traveler
Friends and Family Family
2,0
/10
Reviewed 64 week(s) ago
Hotels.com verified review
Drunk owner came out to us after being told she had ‘went to bed ‘ before check in time smelling of booze . We was then shown to our room that was already full , i assume no bed changes was made …. Supposedly pet friendly ( look at the stairs ) . We found a screw on the floor and cupboards full with various bits and pieces . Wouldn’t ever recommend this place !!
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Benhur
Business
2,0
/10
Reviewed 64 week(s) ago
Hotels.com verified review
Dear Hotel Management
I am writing to express my deep dissatisfaction with a recent experience I had following a hotel booking made at approximately 10pm.
After booking, we took a taxi to the hotel, which took around 30 to 40 minutes. Upon arrival, the building was completely dark and the front door was locked. We knocked, and eventually a woman opened the door, but she seemed unaware of our reservation and refused to allow us into the room.
She asked me to call someone for assistance, but no one answered the phone despite several attempts. As a result, we were left stranded outside late at night.
Fortunately, there was another hotel just across the street, which kindly accommodated us. Otherwise, we would have had nowhere to stay. I attempted to contact customer support through the website, and although they did reach out to the hotel, the hotel refused to provide a refund.
I am extremely disappointed by how this situation was handled. Not only were we denied access to a room we had paid for, but the refusal to refund the booking adds further frustration. Had there not been another hotel nearby, or had I not had the means to pay for an alternative, the situation could have been even worse.
I kindly request that this matter be reviewed and that a full refund be issued as soon as possible.
Sincerely,
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Nicholas
with Partner
4,0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
A stay at the Hazelwick left us bemused and as if we’d spent a night in a parallel reality.
I’m fine with quirky places but this was on another level. There were some good points- our room was more of a cottage with two bedrooms, two bathrooms and a kitchen. The location was good for Gatwick airport and we received a friendly welcome.
However, when we arrived, the owner didn’t answer the door and another guest had been waiting there for over half an hour despite it being 40 minutes after check in. We eventually raised the owner on the phone and she’d been inside all along!
We got the distinct impression she hadn’t been expecting us! We were then ushered into the garden while she rushed to make up a room for us. She never asked our names. We could’ve been anyone!!
In the garden were two dogs which jumped up at us constantly having bolted down the road resulting in another guest having to run after them! My biggest concern was that the garden was full of dog muck (eughh) which the dogs were treading in and then putting their paws all over us. As we were shown our room 30 minutes later, the dogs came in too but worse still, the door had a dog flap so it was very difficult to keep them out.
The room itself was ok, a bit shabby in places- think hippy vibe. One shower wasn’t working, but the other did.
We left feeling that the owner is struggling a little with the running of the guesthouse and not quite in control. It’s in serious need of some refurbishment too.
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Salima
Leisure with Partner
2,0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
TV not working, toilet blocked, jacuzzi not working.
Christos
2,0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
I am not sure if this means anything, but I will have to say anyway. I know they have a policy of checking in at 10:00 pm, but they do not take into consideration that people who travel by plane might have flight delays. So, I had a flight delay and I arrived at the hotel after 10:00 pm. There was no sign, no lights to see if anyone one could helped. I left with luggage in the middle of the night to find another hotel. First, I think that I should be reimbursed, and second, I think that it a bad practice for the hotel not to have an emergency mechanism in case of emergency. That experience was traumatic for me. And I will give very negative reviews
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