Hilton London Kensington

The hotel is old and needs an upgrade. The lobby is good. The staff is friendly. Noisy since we are facing the main street. Good location though for the underground.

Friendly hotel, arrived early and checked in without even having to ask. Made to feel very welcome!

We had asked two things from the concierge on our 2 nd day 1. For water glasses in the bathroom 2. To have someone explain the heating system as at times the room was a bit cold Neither of these small requests were dealt with. Other than these minor complaints ,we enjoyed the location and walk ability of the hotel.

Hotel is coming to the need for rennovation

Met expectations-- it was clean, comfortable, very near to two bus stops as well as a tube station.

Was ok. The hotel is getting old but good value for money

Location is great - staff friendly and helpful - room and bathroom smaller than expected for “ American” hotel and shower had a big step down which was difficult for husbands bad knees- we stayed here 15 years ago and knees were definitely younger!

On arrival informed both rooms had been upgraded. Very excited! However both rooms very outdated and in desperate need of an upgrade. Old badly scratched in need of repair wood, Luckily we had only booked one night, otherwise we would have asked to move.

Close to nottinghill

While the decor is a little dated, the hotel is well maintained, clean and well kept. Love the breakfast buffet. Access to public transport is good and it is within walking distance to a large mall. Loved my stay.

Really nice hotel in a good area near the Westfield Centre. Lovely friendly staff, a good breakfast but crazy busy which put me off on one of the days. Only other issue was really low water pressure in the shower...but otherwise an excellent hotel and stay

The hotel it’s self is more like shepherds Bush than Kensington. The underground parking is a massive plus and there is plenty of it. All the staff were excellent and couldn’t do enough for you. The hotel its self is dated. The rooms are tiny and are due a good refurbishment. The shower was the worst shower I’ve ever had in a hotel. That said the bed was comfortable and the room was clean.

The hotel was ok for bed comfy and having a fridge in the room, plus nice size bathroom. The breakfast was amazing, such choice. Only thing that was not good was the whole hotel was far to hot in temperature and the room climate control wasn’t good, fan even on cool and high didn’t help cool down the room at all.

Tiny, Dirty, and Uncomfortable My stay at the Hilton London Kensington was a complete disappointment. The room was incredibly cramped, barely big enough to open my suitcase. The furniture was old and worn, with a large, stained patch on a chair that I didn't even want to sit on. The room itself was not clean, and I left feeling like I hadn't had a proper night's rest. I would not recommend this hotel to anyone.

The staff were all excellent and professional. The food in restaurant was very good as well. The breakfast buffet was excellent, so many options to choose from and everything is quality. The bed was very comfortable in a spacious room. Westfield shopping centre is 10 minute walk away which is just past the Shepherds Bush tube station. We really enjoyed our long weekend and will definitely be going back.

Very conducive and safe

The hotel itself was super clean and the staff incredibly inviting. Finishes in the bedroom were dire .. it could have been a lovely room but we were left snagging clothing on upholstery that had seen better days and our twin room beds for undesirable .. beds are super high off the ground and on wheels so brace yourself for impact should you be as clumsy as myself. Mattress was a little hard and after the mattress test winded myself a little .. but my heart went out to those in the room below us because damn those beds made some noise and given that we were woken many times either but the creaking of us turning or because we needed to find comfort in the beds .. I mean otherwise it's a prime location and the staff were on the ball.

A very comfortable stay. The room was a little cramped. The Breakfast was extremely good.

A good experience overall….

They upgraded room for birthday and provided brownie and decorations :)