Holiday Inn Express CHELTENHAM TOWN CENTRE by IHG, an IHG Hotel

Very convenient for town centre, great breakfast included and very reasonable price

Great location for the bars restaurants and high street

All the staff were friendly and helpful. Complimentary birthday drink, which was very kind. Hot and continental breakfast. Excellent location, opposite restaurants, bars and cinema.

Perfect location and clean hotel

Very disappointed with the quality of this hotel. The staff are friendly and the breakfast is good, but that’s about all I can praise. Everything else is unacceptable. My only advice is run if you have an alternative to this! All room doors slam shut with ridiculous force, enough to wake up the whole floor. The rooms have no soundproofing at all: you can hear absolutely everything from the corridor, and the windows aren’t soundproof either, so getting any rest with street noise is nearly impossible. The bathroom is poorly designed and not functional. It lacks proper ventilation. Steam builds up completely after a shower, and using the toilet without a decent extractor fan makes the experience even worse... But the worst part: the sofa bed didn’t have any kind of mattress protector or cover. Absolutely disgusting, not fit to sleep on. I’m giving one star only because of the staff and the decent breakfast. Other than that, it really falls short.

Decent place to stay, very good location

Shame in information about ni parking onsite. Otherwise a great venue.

A brilliant stay, bery convenient for the local restaurants. Highly recommended.

The location is fantastic, on the high street with so many restaurants and shops on its doorstep. Our room was comfortable bug enough for 3 adults. The only thing I would say is the sofa bed was a bit uncomfortable, you could feel the springs as you turned. And alsi recommend changing the kettles from metal to plastic as my roommate burned herself using it. The breakfast was amazing with such a good selection

Clean & very comfy beds. The complimentary toiletries smelt divine. The breakfast was outstanding, excellent choices. The coffee was a bit weak though. Local area very accessible with numerous dining options. Discounted parking right next door. Not the hotels fault but workmen decided to do some work right outside at 23.30 & had their van running for over 45mins so disturbed me a bit, just unlucky I guess. Would definitely stay again - thank you.

Central location and within walking distance of the town center and the Race Course. Lovely, friendly staff who explained everything to us on check in. Reasonable price which includes breakfast and a discount on nearby parking.

We had a disabled friendly room which we did not have an issue with but the kettle had been used to boil milk and dirty tissues under the sink unit!!

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I have no issue with the hotel. I do however have an issue with hotels.com not understanding what a VAT receipt is. They gave me a number to contact and this number asks for an itinerary number, as soon as you enter that number, it's not recognised. Even the hotel itself doesn't recommend I use your app to book my stay with them. Very very disappointed with the service from hotels.com

Breakfast was excellent, and my kids really enjoyed it. Check-in was seamless, and very helpful information provided

It was just an overnight stay. The kids love and enjoy the stay! Most especially they enjoyed the breakfast 👍 the only downside pool was outside the hotel.

Convenient to downtown

We stayed there for a couple of days and the stay was pleasant. Staff were very friendly and helpful.

Nice easy check in, helpful staff and a clean comfortable room

Definitely not somewhere for families to stay. Its in the centre of the town so lots of restaurants and bars around within walking distance. Very noisy into the early hours of the morning so we struggled to sleep due to the noise from people outside and those staying in the hotel. In hindsight not a location for families to stay with children. Much more for people looking for a good night out like the other patrons of the hotel.