Holiday Inn Express MANCHESTER - EAST by IHG, an IHG Hotel

It was very good. Very friendly staff. Good accomodation. Clean room with all the amenities. Lovely food. Great location. Overall a wonderful experience.

Had a restful night, serene environment, courteous staff, delicious meal, it's good service overall

The condition of the bar and restaurant area was adequate but the room was very, very dated and run down. The staff were helpful and nice. However the breakfast left a lot to be desired, food quality was very poor and the coffee was disgusting. This place is cheap for a reason.

Friendly staff on reception. Bit of a problem checking in as they couldn't find my booking but dealt with it efficiently. I was on 3rd floor, only one lift that is very slow, and a bit shabby. Very busy hotel so had to wait as it was a full lift.Long walk from lift to my room with bags and case. Rooms a little old and faded but clean , bed quite comfortable. It was a warm day and the room heater was on so a little too hot, luckily a fan was provided. I turned off heater but didn't know how to operate it when it got cold at night. + for temperature didn't seem to work. So maybe some instructions would help. Shower was adequate and plenty hot water. Breakfast was very busy, had to wait for a table. By the time I'd waited in queue for self serve buffet, my coffee was cold. Also as you wait for toast, scrambled eggs go cold. Quality was OK. No white bread available and orange juice empty. It Was a last minute emergency booking so it suited my purpose. Don't know if I'd use it again. Children running up and down corridor playing chase, fire doors slamming. Wasn't good for a rest. Price wise they say budget but I thought it expensive for a budget hotel. But everything is these days.

Greeted by a rude member of staff who was really unhelpful as i made an error on my booking. Had to pay for an extra room at £65 which was fine but the receptionist showed no willingness to help bearing in mind this was at 22.30 at night and i arrived with 3 children. It is a shame this person let it down for the rest of his team as the staff working in the morning were extremely helpful and accommodating.

Very helpful friendly staff, everywhere was clean, lovely breakfast

Good

This is your typical Holiday Inn Express. It's what it says on the tin! However, I prefer these to Prem Inn & definitely better than Travelodge. Gorton has a poor reputation but this property is in an area where new investment is being made. The hotel probably came first. There is also a PureGym, McDonald's & 12 charger Ionity EV hub that accepts contactless card or phone. The hotel seems to have good occupancy levels.The car park has 'daylight bright' lighting which helps to improve security. Pity the evening menu is so restrictive. Finally, excellent staff team who go the extra mile.

Very helpful and friendly staff. Nice quiet room, will stay again when in the area.

We had a great time at this hotel. The location is perfect, just off the motorway & not too far from town. Free parking & a complimentary breakfast! The staff were all extremely friendly. We will definitely stay here again.

Firstly the staff at this hotel were fantastic, friendly and competent. This hotel in no way, was worth £113.00. I can only think the decimal point was inserted in the wrong place? Amenities were in the genre of basic needs, the £15.85 pizza I ordered was akin to a microwave one. Lots of “long term” scruffy residents and several barking dogs staying. I stay over for work and can’t why similar working trades see the need for a party for 2 in the room until the small hours. Any more than a one night stay without earplugs and I’d have slept in my car.

Great value stay and within walking distance of bus stop into town. Great that breakfast is included too but items needed topping up regularly as it was busy for Xmas time. Shame you have to pay to park outside but was convenient. Staff were helpful and we’ve stayed a couple times here and it’s always been decent value I’d say.

The switch inside the shower heater cannot be turned on , so only cold water is available.

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Good experience breaky was nice and tasty . Good experience overall . Macdonald is around the courner too and Taxi system is good 👍

Great team and service whenever i come

Good for quick trip

Great stay, good breakfast, room a little outdated but perfect for a night, you know what to expect with Holiday Inn :)

Everything was Perfect except the Bed. Should have booked a King. but that wouldn't guarantee a better Mattress

the lights were very dim within the room which was a big turn off for me. Everything else was average and to the reasonable standards