Holiday Inn MANCHESTER - WEST by IHG, an IHG Hotel

Stayed for the marathon. Rooms were fine. Just a bit tired. Pillows were a bit lumpy. Staff were great and very welcoming.

Checked in after 9pm by Victoria, who led us through the process, answering our questions & offering tips for our stay. I was actually on crutches following a knee injury & she actually offered to change our room to one closer to the lift, which I thought very kind. She was also, our server for dinner the next day, again being very pleasant & attentive. That said, all the staff we came across were pleasant & approachable. As for the rooms, decent & clean, nice walk in shower which was great for me with an injured knee. Downside, room was on the main road & quite noisy at times. Also, noise from corridor was quite disturbing when other guests were returning to there rooms & also room service being delivered early hours. There were no sockets or charger points on the bed side of the room, but enough on the other side. Last little thing was the carpet in the 2nd floor corridor was quite loose & ruffled, probably more noticeable to me because of the crutches. Bottom line, would we stay here again? Yes, we would, good value & free parking.

Great location. 25 min from AO arena

Booked at short notice & given a friendly welcome by receptionist along with all info required. Room was very clean , spacious & bed very comfortable. Plenty of tea & coffee & lots of storage for clothing etc. Bathroom very clean with nice toiletries & plenty of towels. Dinner was tasty with generous portions served with a smile and the Breakfast was delicious with cooked options along with buffet style pastries, fruit, yogurts etc. Would highly recommend staying here & will book again for my next visit to family. Value for money & Thank you to the Staff

Ideally located with nice rooms. Perfect for a business stay

This was a lovely stay..The room was well equipped. The decor and furnishings a bit dated but comfortable and spacious. Bed a little hard for us. Staff were amazing, very helpful and friendly. The buffet breakfast was fresh and delicious, one of the best buffet breakfast we had. We also had an evening meal, which was basic but tasty.

Really enjoyed the stay

Check in and parking very easy. Room was very clean and comfortable. Breakfast not very good. Coffee was in paper cups, poor choice of food as run out of things. Buffet service, but had to keep asking for things from staff, who were quite rude at times.

Good clean hotel, good location with easy walk into Manchester and parking.

It was amazing! Staff were very lovely and it was easily accessible

Friendly staff , clean and tidy and close to the city free parking ...all very good for me...

Donna at reception was Briiliant. But very disappointed that the phone in my room was still not working. 3rd visit and no way of communicating. Dark in car park no lights.

Clean room, friendly staff,great service

It was ok, but could be better maybe I was u lucky with the room. Another last minute booking so pot luck on availability. Room, small with no ware to open a suite case with ease. Pillows cheap and uncomfortable, duvet poor quality and light weight. A/C unit broken circulation doors, noisy, room cold without heater element. No bathroom heater, cable cut off. Toilet too tight to the wall not good even for an average person. Basics which should be sorted !

Clean facility, spacious room perfect for family. We enjoyed our stay here. A bit far from train station but still walkable. The staff was amazing and helped us out with getting taxi and meals for our family. Such a great stay!

The hotel is nice but it’s aged. Can be better if compare with the one in city center

Free parking in hotel

The air conditioning wasn't accurate. It said 20 degrees on the panel but when we returned to the room later the heating was overpowering. We had to open the window and turn it off. The bathroom was tired. The breakfast team were unable to cope with demand. There was never a full choice of hot breakfast items available at the same time. The glasses and juices were not replenished quickly enough either. There was an odour in the passages. The carpets in the passages were marked and wrinkled. There were groups of young men in the corridors late at night who were very noisy and could be heard knocking at another door very loudly. Overall not a relaxing pleasant stay. We will avoid this hotel in future.

Didnt look anything like the pictures. Alot of noise from guests above. Was looking forward to all you can eat breakfast that was a complete disappointment food cold and taking to long to bring fresh out. Toaster was a 4 toast toaster which is useless for everybody waiting. Scrambled egg wasnt even cooked properly watery jelly. Overall very disappointed

Very friendly on arrival, nice and quick to check in. Had a drink in the bar then a meal in the restaurant, overall no complaints at all, would definitely recommend 👍👍