Holiday Inn NORWICH - NORTH, an IHG Hotel

One of the best hotels I've ever had the pleasure of staying in! Absolutely first class in all departments - comfort, facilities, service, amenities, restaurant, location and lovely, welcoming staff. All boxes ticked for me.

Nice hotel with lovely extras such as a water table and biscuits for dogs. Breakfast buffet was good with full selection. I had a family room and the sofa bed was very uncomfortable with a really thin mattress.

It was clean and comfortable although very basic.

Lovely reception and kitchen staff

Not bad for short term but not for

All the staff were friendly and welcoming. I would particularly like to commend Cindy who was so friendly and helpful at breakfast

Amazing stay. My family loved it.

Overall a very pleasant experience for a few days. Property a bit dated. Very good breakfast

Turned up at location and Algotel failed us, woman behind counter done her best to help us and bent over backwards, 5* service from her she was so helpful cant thank her enough

Lovely stay nice and clean

On checking in at the holiday inn ihg Norwich hotel the reception staff took payment for car parking yet one week later I received a parking fine . At no point did the staff member tell us that our registration had to be entered into the computer system . When my wife called to discuss the matter with the hotel staff she received the comment " it's not my problem you should have read the signs in the car park" . After a discussion with the staff member my wife was told the fine would be cancelled but the staff member was rude and abrupt and refused to give her name . The call was made to reception at 14:55 on 28 th March 2025. I won't be back

Far too many children making far too much noise in the swimming pool and more importantly in the restaurant. It completely spoiled my evening and I paid for a meal I couldn’t be bothered to eat. Signs could be put up instructing children are kept under control and noise kept at an appropriate level.

The room was basic but not uncomfortable, just cold. The shower seemed to take an age to warm up too. Check-out was really poor......1 person on reception and a queue of people waiting to check out at 7-7:15am; then people wanted separate invoices for food & accommodation which took forever; then the printer didn't work for the receipts!!! It took me 15mins to check-out which led to me joining traffic I got up early to avoid.

Staff were all brilliant, couldn't do enough. The pool was a great addition and something to do in the evening with the kids as it is 20 mins drive from the city. Evening menu was quite limited but fine for a one night stay, food was good, hot and well presented. The only thing I would say is that the building is a little tired and could do with a revamp. But it was bright and clean and the staff were all exceptional.

Friendly and very accommodating staff. Very nice pool and gym facilities. Delicious dinner and breakfast. And kids eat free. Very spacious family room. Overall a very relaxing stay, which is just what we needed.

A wonderful stay. Very welcoming and friendly staff with a very nice bright restaurant. We will be coming back to this hotel when we return later in the year. We loved it.

I stayed when my flight out of Norwich airport was canceled. It was so convenient to be able to walk across the car park the next morning to catch my rescheduled flight. All the staff were friendly and helpful. I particularly appreciated the restaurant where I ate dinner and breakfast having some good vegan options.

Fabulous for visiting the north Norfolk coast

Staff were welcoming and efficient - good breakfast and the suite was perfect

Staff were friendly, breakfast was delicious. Our window in the room was broken so wouldnt fully close. We did report this. Lucky the weather isnt as cold or it would have been too cold to sleep in there. Pool was a great added extra, however the changing room facilities are not the best and not very clean.