Holiday Inn STEVENAGE by IHG, an IHG Hotel

Wonderful stay at Holiday Inn. The staff is very courteous and respectful especially Dennisa, Karolina, Diana, Zivile and Emma at the front desk.

Nice hotel, just what I needed and convenient for football stadium. I made sure I got there earlier to ensure parking space as there’s not many. Wasn’t aware of £12 parking fee. Had accessible room which was spacious. Not a very nice view from room.

The hotel felt a bit old-fashioned, but was comfortable and breakfast was nice. It's not a very nice area to get to on foot from the station!

Breakfast could be updated

Safe

The room suffered a few gremlins over the 6 days I stayed, but a word to reception and they were quickly resolved by maintenance. Everyone on the staff (cleaners, front of house, breakfast and bar staff) helpful and customer focussed

Hotel and staff lovely, but the noisy parties were horrendous.

Clean environment

Tiny room, swivel chair losing covering, bedside light sparking and sizzling - dangerous. Not allowed to eat in dining room as had been used for private function and not cleaned. Had to have the limited bar menu. Carpet in bar covered in food debris. Was rather disappointed as expected better. Steaks were good, though.

Friendly staff. Clean room.

We only stayed for two nights so we could join in family celebrations with our son's family and other family members. We didn't need parking as the family dropped us off or collected us each time. Our room was good with a view over the church/museum and the surroundings. We were only there for breakfast on the two mornings before we left , being collected by or family to drive us back home. Nevertheless our stay was pleasant , the staff very helpful and breakfast successful. Before we left on Sunday morning we found that the washbasin in the room was blocking - no huge problem as we had the shower and we were leaving anyway, but we reported it to the front desk staff who were very pleasant and supportive, offering help straight away. We explained we were leaving for home so didn't need immediate help but she was grateful so she could inform the maintenance staff immediately. A very pleasant staff . Thank you

A warm welcome from reception and a speedy check-in. The only fault with this hotel is the lack of parking on site. Everything else is absolutely fine, from the helpfulness of staff to the quality of the room.

Good choice

The front office staff is wonderful, especially Karolina, Dennisa, Zivile, Diana. But the air conditioning does not work well. Needs to be sorted out fast. Of the front desk came to the rescue where infra failed.

Nice stay at hotel, very clean, staff efficient, shame no parking

Fantastic service

The front desk staff is always polite and helpful, especially Diana and Karolina during my stay at the hotel.

Got a free upgrade. Staff lovely, really comfortable room. Nice breakfast

Quiet and clean room.

All good