Mercure Thurrock Stifford Hall

Shocking. Had a man bang our door at 5am trying to barge his way in. Couples arguing all night. Police called numerous times. Disappointed!

Rooms comfortable. Great breakfast buffet included. On site parking for small fee. Bar area good & bar food tasty and well cooked. Outdoor space too.

Receptionist on arrival was wonderful. Hotel lovely. breakfast best ever had at even more expensive hotels, choice amazing. Would stay here anytime.

The hotel room itself was lovely. The staff were great, let down by the restaurant on the 1st evening of my stay people were coming in after me, having 2 course and leaving while I was still waiting for one course. I complained so they offered me a free drink which, after 15 more mins didn’t arrive. I told them to forget it and went somewhere else for a meal. The girl on restaurant check in looked like she’d lost £50 and found £1! Credit where it’s due though, the breakfasts were great.

Only a short stay but had everything I needed

Very good

The staff were friendly and helpful however could not be given a key upon arrival as machine out of order. Then when we finally checked in to our room, the TV did not work. The lady from reception tried everything to sort it but couldn’t. So we had to move rooms. Disappointed that a double bed literally means a standard double bed. Would have expected it to be 2 twins pushed together which most hotels do to give flexibility and the extra sleeping room compared to a double. Despite the lovely outside image and grounds I would say the rooms are on a par with the Premier Inn down the road except the bed is more comfortable at the Premier Inn.

Very nice after the upgrades!

Great team!

Ok

Extremely friendly and helpful staff throughout, lovely food at reasonable prices and you could choose either menu in the ‘bar’ or restaurant. Very clean. Would definitely return many thanks :) excellent Value for Money

Quiet, clean hotel, close to Lakeside shopping complex. Staff friendly and courteous recommend to all

Stayed here numerous times now as it’s close to family and very easy to get in to the center of London the staff are great and welcoming and the rooms and tidy comfortable and relaxing will stay here everytime

Every member of staff is so friendly and efficient.

On Arrival i was issued with room 153. I was in the room 20 minutes when another couple entered my room uding a key card issued by the reception staff. I was about to take a shower after a long journey and fortunately i had not yet undressed. The couple were part of a birthday event being held at the hotel. I immediately informed the reception desk who issued this other couple another room. When i returned to my room i found that my door key had been disabled and i had to yet again return to the desk to jave then reissue me with a key card. On my leaving i was informed by the reception desk staff that the mix up occured due to paper work being completed on error. My issue is that it was the same member of staff who Issued both sets of keys for thecsamecrpom withkn 20 minutes and even acknowledge the ertor at the time. This was a serious breach of my privacy and as such i wont be returnibg to stifford hall or recommending it to anyone. In addution the hall is in a desparate need of redecoration and cleaning. Walls looked filthy tables in dining toom with oeeling lamimate. I will go back to premier inn.

Nice staff and perfect for our group

The staff went above and beyond couldn’t have been more helpful even after I left my makeup bag behind they kindly posted it back to me amazing service

The staff was amazing, everything is onsite including a bar and restaurant. The grounds were pretty and it was pretty clean! Would stay here again in a heartbeat! It was also super close to the cruise terminal so it was an easy uber ride there.

Amazing as always. Shout out to Amanda who hands down is the hardest working member of the hospitality sector

Always a decent place to stay. My room was recently redecorated and fitted out. Bathroom was starting to look a little tired and the sash cord on the window was missing so opening it to get some air was difficult. Overall good level of cleanliness. Staff friendly as always. Breakfast was ok - plenty of choice and decent coffee. I was a bit surprised by the £3 overnight parking fee. I would recommend Stifford Hall.