Residence Inn by Marriott London Kensington

My experience was amazing. The rooms are spacious and the location is very convenient . Breakfast options were also good. Arsha helped us with an early checkin and provided a room with a great view, thanks for that.

First the good...We stayed there for 8 nights. Every person that works there were so friendly and accommodating. The room was spacious and the bed was comfortable. My daughter slept on the pull out couch. The free breakfast was great. Fresh fruit, bread, and pastries every day. The coffee maker made whatever you liked....espresso, cappuccino, etc. The hot food was better than most hotels. The location was great. It was about a 15 minute walk to the tube. There is no in-house restaurant, but the Italian place across the street delivered for free. It was decent for the couple of nights we were dead tired from our day. Now for the not so good...Breakfast was a mob scene every morning. A wait for a table took a half hour at times. That being said, the staff were amazing at keeping everything orderly and stocked. The elevators are the worst. They have a mind of their own. They even have a sign in them, saying how slow they are. It got to be comical by the end of our stay. We often hiked the five floors to avoid the wait. The bed in the room instead of being against the window was against the hallway wall (which seemed to be about one inch thick), and the noise from guests moving (often kids running)about and talking loudly, woke us up multiple times a night. Overall. the good outweighed the bad by quite a bit. American hotels could use a lesson from the fabulous staff at this hotel. I would definitely stay again and recommend this hotel to my friends.

Poorly trained staff who did not know how to deal with any issues. The manager at the breakfast asked to sit 7 of us in a 4 -5 seater table on all 3 days. Did not offer an option to sit in different tables.

This place was quite disappointing, and I am puzzled by its high rating of 8.6 out of 10. The nearest underground station, Ears Court is a 12–15-minute walk. West Kensington underground station is not the 8-minute walk that is advertised on the site. It is even farther, taking more than 20 minutes to reach. This hotel was very crowded, and the staff struggles to manage the volume. Despite their best efforts, we felt bad for them as they tried hard to keep everyone happy. We arrived around 2 pm, but our room wasn't ready, and we had to wait over an hour. The room itself wasn't very clean; while the surface appeared okay, closer inspection revealed spots on the floors and a bathroom that needed thorough cleaning. The sofa bed was extremely lumpy and uncomfortable. Although the concept of having a mini kitchen and a bedroom is good, that was the only positive aspect. The shampoo dispenser was empty, and after three calls and a 30-minute wait, we finally received some, only to find the dispenser wouldn't open. You hear the other guests walking in the hallways and other noises, so it is not quiet at all. The hotel has two small elevators that are very slow, which is inadequate for a building with 10 floors and a high volume of guests. The breakfast offered a decent variety of options but became very crowded, so it's best to arrive early. The location is in a residential area, making it farther from restaurants and shops. Overall, our stay was not what we had hoped for.

I liked the location with public transport within walking distance. Very good breakfast. Very friendly staff.

The place itself was fine for my needs, but the customer service was extremely disappointing. Due to unforeseen circumstances beyond my control, I had to extend my stay and later cancel (within 12 hours of making the booking)—but despite explaining the situation and following their process, they flat-out refused a refund. Their lack of empathy and flexibility left a bad taste. I won’t be staying there again for that reason alone.

Good facilities in the room and hotel. Breakfast is great, lifts always busy in peak hours. Front desk is helpful, poor room service need to be improved.

Ganske udmærket hotel. Fine store rene værelser. Morgenmadsbuffeten ganske udmærket, men desværre ALT for lille i forhold til mængden af gæster på hotellet.

Room could have been more handicap friendly. Not enough space for normal folks, but anyone with disabilities it’s extremely difficult. However staff was extra helpful & benevolent. Breakfast was great. Could have changed menus day to day.

I liked the room size. I did not like how crowded it was in their small entry Lobby, dinning, and elevator lobbies!

Staff waa very professional and helpful

1. 체크인 환대가 인상적임 2. 꽤 맛있는 조식을 제공해줌 3. 테스코가 코 앞이라 장보기가 수월함 4. 지하철까지 좀 걷긴 하지만 버스와 섞어서 이용하면 괜찮음 5. 동네가 조용하고 깨끗함

Great stay, really great suite, perfect for travelling with a baby. One small fault - no jam at the otherwise great breakfast buffet!!

Great breakfasts options. Did not receive room booked on Orbitz. Room service and front desk rude and unprofessional. Hard to believe a hotel of this scale only has two tiny and slow elevators. Will not stay here again.

Clean, great location, good breakfast, only the elevator was insufficient during peak hours

I enjoyed my stay and will plan to come back again

Staff was very helpful.

The Residence Inn by Marriott London South Kensington is a fine hotel. Nothing fancy but a great staff, excellent service, wonderful breakfast ms, and convenient access to the vibrant City of London.

Really friendly staff, free breakfast, good facilities. Walking distance from Kensington High Street. A little far from the nearest train stations, but wasn’t a problem for us. Great price for what you get!

2nd stay at this location, last year and this (2025). Staff are excellent!