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Sheraton Grand London Park Lane
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Sheraton Grand London Park Lane
Hotels
8,4
/10
Very Good
469 reviews
What Guests Say About Their Stay
Tracy
10,0
/ 10
STAFF WERE EXCEPTIONAL! Property is beautiful, comfortable and in a very central area. We felt very safe walking in the neighborhood.
Masoud
10,0
/ 10
Great location and staff even better. We had a great stay. We will be going back.
Timothy
10,0
/ 10
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
In the Area
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Piccadilly, City of Westminster, Mayfair, London, England, W1J 7BX
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sheraton Grand London Park Lane
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Per room per night (excl. taxes & fees)
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What's around Sheraton Grand London Park Lane
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Piccadilly, City of Westminster, Mayfair, London, England, W1J 7BX
Discover More About Sheraton Grand London Park Lane
Location
Staying at Sheraton Grand London Park Lane is a good choice when you are visiting Mayfair.
About Sheraton Grand London Park Lane
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Grand London Park Lane exclusively for you.
Get precious and unforgettable moment during your stay at Sheraton Grand London Park Lane.
All facilities in Sheraton Grand London Park Lane
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Banquet
- Ballroom
- Reception hall
- Parking (surcharge)
- Terrace
Business Facilities
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Bar
- Breakfast
Transportation
- Limo or town car service
Things to Do
- Garden
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Sheraton Grand London Park Lane
Important Note
- Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
- Self parking fee: GBP 50 per day
- Pet fee: GBP 25 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: GBP 80.0 per night
- Service fee: 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Service fee: 5 percent
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property uses eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sheraton Grand London Park Lane | 305 |
Number of floors in Sheraton Grand London Park Lane | 8 |
Another facilities in Sheraton Grand London Park Lane | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in Sheraton Grand London Park Lane
What are available facilities at Sheraton Grand London Park Lane?
There are top facilites at Sheraton Grand London Park Lane such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Grand London Park Lane?
The standard check-in time at Sheraton Grand London Park Lane is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Grand London Park Lane provide breakfast?
Yes, Sheraton Grand London Park Lane provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Grand London Park Lane
Traveloka (1)
Other sources (468)
8,4
Very Good
From 468 reviews
Cleanliness
8,8
Room Comfort
8,6
Location
10,0
Service and Facilites
8,4
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Traveler Reviews Sheraton Grand London Park Lane
Number of reviews per page
20
40
Top reviews
Tracy
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
STAFF WERE EXCEPTIONAL! Property is beautiful, comfortable and in a very central area. We felt very safe walking in the neighborhood.
CEYDA
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Nice bar
Verified traveler
8,0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Arrived 2pm. Room wasn’t ready so went to bar. Didn’t have any cider. A lift wasn’t working over 2 consecutive days. Shower was luke warm on first day. Rainwater shower but no shower cap for wife - no laundry bag - just seemed like skimping on the basics. It was okay but didn’t feel spoilt in any way. Have been in better 5* in London.
Breakfast was nice.
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Dhar
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Location and walkability
David
Friends and Family
8,0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years.
While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience.
Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning.
Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double.
Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours.
Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
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Masoud
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Great location and staff even better. We had a great stay. We will be going back.
Timothy
Business
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
David
Friends and Family
8,0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
a great stay, only one issue
Marcel
Friends and Family
4,0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well!
The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
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Leland
10,0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
james
Leisure Family
8,0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Great Location, room size was average to small. Very expensive for a 4 star hotel.
Terri
10,0
/10
Reviewed 51 week(s) ago
Hotels.com verified review
Amazing hotel, centrally located , loved it!
renee
with Friends
4,0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
Jeremy
10,0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning).
The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night.
The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this.
We'd definitely stay here again but look to get a room in a different location.
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james
Leisure with Children
4,0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
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Tatjana
6,0
/10
Reviewed 63 week(s) ago
Hotels.com verified review
Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator.
They made me wait an hour before I got checked in .
Aubrey
Leisure
10,0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Absolutely wonderful staff!
Frank
Leisure Family
10,0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
The service and accommodation and facilities were very nice
Kelsey
10,0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
We enjoyed our stay
Simon
10,0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Staff very good. I left valuables in the safe and they were quick to contact me so I could return.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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