St Paul's by Excel Apartments

They wanted deposit when we got to the door. Needed to find apos and card that booked with street was very loud could not hear person on phone. I was told it had reception. It didn't

Excellent location & all communications went smoothly. Just make sure your smart phone has full charge & coverage as communication is all via email.

The apartments are not sign posted at all so spent a while looking around. The heating was not working and emailed them. The only heater was was radiator in the longe and the toilet. It was cold on the room and didn’t sleep well. I don’t normally comp in but this was ridiculous.

There was damage at the property and not very well maintained. The location is great

Single glazing in bedroom next to a busy side street. Very noisy. Sounded like the windows were open. Needs secondary glazing. No sleep whatsoever with restaurant staff and people walking down the side street all night. Hairs in the bath. Internal security thumb turn on entrance door doesn’t work. Anyone with the door code could just walk in at any time. Heating not working. Contacted StayInn who advised it was working with out attempting to come and inspect it. Then stopped responding. Found an electric heater in the cupboard but it didn’t work.

Apartment is a bit run down and in need of some attention. Mattress really uncomfortable, broken switches and sockets and no mugs. Curtains are rubbish so bedroom is really bright and lots of noise from alley.

Brilliant location A very short walk to Blackfriars station, meant i was minutes away from the tube. Quieter than i thought it would be. Great to have extra room and kitchen facilities for a longer stay in London

Good size apartment, condition is poor and stains on curtains and walls. Hygiene was concerning. Very small sink in both Kitchen & bathroom.

Good value for money

Verging on a little too cold for comfort with no obvious way to turn on the heating.

Place was nothing like in the pictures, quite run down and unhygienic. Old style single glass sash windows out onto the back of a pub that didn’t close properly, very noisy. Worst part was that they overbooked and I got the scare of my life having a stranger being in my apartment when I came back after being out for a work meeting with all my belongings in there. Totally unacceptable and left as felt unsafe and the stranger would not leave. Do yourself a favour and stay somewhere else.

I really liked the layout of this place. I felt like I got a lot of value from the amenities and space.

Everything was 'ok'. However... NO TOWELS was shocking !!!!

Central location but noisy because of that, but expected. Apt was a good size and well equipped but the mattress was the worst I have ever known. Really needs to be replaced. The check in process is unnecessarily complicated

Would've loved to have given the apartment a higher rating for it's close proximity to major tourist sites and cleanliness. The bed was comfortable and neatly made upon arrival. Wifi remain connected, and TV service was good! Kitchen and bathroom were exactly as described--though the refrigerator required a good defrost and multiple overhead lights were out. Nevertheless, as others have commented, the location suffers from loud noise all around. I heard near constant road traffic (it's near a major thoroughfare) and heavy footfall from the apartment above, so I got very little sleep at night. Additionally, I forgot the code to the apartment door on the evening of my first evening out. I called the apartment service 3 times between 5 and 9:00 o'clock for help (including once from a police station). Surprisingly, my calls when straight to voicemail. I could've been stranded outside overnight without a kind intervention. I would be challenged to state wholeheartedly that my experience was worth what I paid, considering other alternatives.

Noisy bedroom - there are very loud bottle collections from various pubs at around 3am-4am. The central heating is noisy and sounds like running water. The TV was not working and there was no one to answer on the contact number when I tried to ask for help.

Rude customer service

Too small, noisy and they don’t give you your deposit back!

Not easy to find apartment clean an did the job

They charged me 100 extra for cleaning bed linen