The Fellows House Cambridge Curio Collection by Hilton

We had a family room. The pillows were not comfortable resulting in a restless evening. The mini bar was empty - just 4 small bottles of water in the room, and the car park cost £24 a night even though we were paying £450+ a night for a family room. Breakfast was just ankle average. Furthermore my wife and daughter were told off for taking 2 water bottles in the breakfast area. When asked if reception could take our 2 small suits to the room as we wanted to go out for the afternoon before the room was ready, the answer was no. Hotel decor was lovely, Gym was well equipped and clean but the overall hotel experience/service felt like a 3 star not a 4 star.

All excellent except the lowest temperature for the room was 19 degrees which is too warm overnight .

Great spa hotel

My 2nd stay - friendly service, comfortable stay

We had a great stay and will return to this hotel next time we visit Cambridge. This hotel was the quietest I have ever stayed at. We were on the third floor. I highly recommend it. However, the car park fee in the basement, which is around £24 per day, is excessive. Friendly staff and the dinner we had was great too.

Nice hotel, staff polite and friendly, good evening meal, nice pool, sauna and steam room. No welcome paperwork in the room so no details available for restaurant times, pool times, wifi code etc... The room was too hot and there were no openings on the windows. We tried to reduce the temperature with the air con but it would not go any lower than 19. Far too hot to sleep comfortably in. We asked at reception how to turn it down but were told it is centrally controlled and only goes between 19 and 21 degrees. We have never been in a hotel where you can't control your own room temperature! Our room hadn't been serviced when we returned from our first day out. We weren't too bothered and just asked for more refreshments to be provided in the room. Lots of dust under the bed and on a top shelf, which I found while looking for a hairdryer (dust fell over the coffee I had just made) Eventually found the hairdryer in the wardrobe, inside a black bag hanging on the ironing board (I had searched every drawer, cupboard and shelf before finding it).

The Hotel's great if this is where you want to stay in Cambridge, although that's something of a niche proposition.

Lovely hotel, great check in and out experience. However, the restaurant was less attentive, we never received our breakfast omelette, and often waited some time to be seated.

COOKED BREAKFAST WAS NOT HOT ENOUGH AND PLATES NOT HEATED. WE COMMENTED ON THIS ON DAY 1 TO BE TOLD THIS WAS BECAUSE OF A MAINTENANCE PROBLEM, BUT THERE WAS NO IMPROVEMENT ON DAY 2.

One of the best stays we have experienced in a very long time. Staff are brilliant nothing is a long procedure for them and you are well looked after. Thank you Ian and Yaroslav for a brilliant stay. We will be returning.

The hotel was excellent apart from check-in, which required tapping away on a tablet to give a great deal of information which was supplied with the original booking anyway, and parking which was very expensive at £24 per night for guests. Some hotels give free parking for guests.

Convenient, pleasant interior, reasonable number and variety of machines in the fitness room. One nit: the instructions for the coffee machine indicate there are caf, decaf pods but no way to distinguish them :\

Hotel was very nicely done. Room was spacious and clean with modern fittings. It's walking distance into Cambridge. A few things prevented it from being a 5-star experience unfortunately: - Purposely 'dumbed down' Smart TV in the room: upon switch-on, the screen displayed 'Samsung Smart TV' but it just had Freeview with the majority of channels missing. I would have preferred a paid movie rental service over this, even if they don't want you to log in to your own streaming services. - £25 a day to use their parking garage: sorry, this is extortionate. We paid over £300 for two nights and it's just greedy to expect us to pay £75 on top of that for the privilege of parking on site. We used JustPark to park nearby instead. - Hidden service charge on the cocktails at the bar so the price that is advertised is not what you pay. We stopped in around 9pm at night for post-dinner drinks and it was nice enough, but the noise from the restaurant prevents it from having much ambience. - This is nitpicky but there was a small language barrier with some of the reception staff - they were very friendly and warm but I didn't always understand what I was being asked. There was also a lack of communication perhaps between shifts - we had a blocked shower drain and asked in the AM if they could send someone to take a look at it. When we returned at 5pm reception couldn't tell me whether someone had been (they had, but felt like they should know?).

Comfortable hotel.

The hotel room was great but there were no shower gels, shower caps and little things that you find in most hotels. Saying that, everything else was excellent and they had quite a good selection of vegan options on the in room service menu. Definitely would stay there again.

Was a lovely hotel, was disappointed to find that the sofa bed hadn't been set up for my son, had to chase for this to be done twice and then didn't get done until 11:30pm which is obviously incredibly late

Check in was due to be at 4pm (late anyway). The room was not ready until 7:40. This was not communicated by the hotel unless you asked reception. There were people who missed dinner reservations and events and just sat in reception waiting. Then the TV was broken in the room, and it was dusty/dirty. The pool was ok but tiny for the number of guests. We were offered free breakfast as an apology but they told there would not be enough food left at 10:10am when breakfast didn’t shut until 10:30. Parking is also £24 for 24 hours! Overall absolutely not worth the money.

Was simply amazing from start to finish

It was amazing only thing the TV not having Netflix other than that very amazing

Great, great, great