Hôtel de Berri Champs-Élysées, a Luxury Collection Hotel

Excellent service and great location

Best location. Clean and comfy bed.

Friendly staff and a very good central Paris location

Location is super prime! The property is in really good shape. There is little staff but they are very diligent.

We had a very bad experience at front desk. Our room was not ready at check in time even though we were told it would be as we arrived ahead of check in time. We were apparently upgraded but i wouldnt know as i don't know what the room i booked looked like. Rooms are typical european, very dim, old looking with hardwood floor. But our worst experience during the stay was at front desk where one team manager refused to give us small bottled water as we were heading out to start our day. We have two children and we like to drink water. At $1500/night rate you would think they would oblige but manager on duty named Osha Fenoza Renno refused and actually argued with my wife and then me about their water policy. She was loud and happily wrote down her name for me when i asked for it. Then followed me to the door asking if i also wanted her email address. It was as if to state she didnt care about me reporting her to her supervisor. One of her team leader did give us water after she saw how her manager was behaving. Her team did giggle and laugh as we were exiting the lobby. Next day this team once again refused water to my daughter. Other staff members at different shift times gave us water and one shocked when i told him of this particular mgr refusing to give us water. Location is excellent with short 5 min walk to champs elysees. Plenty of cafes, bakeries of course. But to refuse water at a presumably 5 star hotel is unheard of. If we asked for alcohol i could understand

The room was beautiful. I really liked this hotel and would consider coming back. However, the staffs and their checkout system is below average. I asked for a Taxi to go to the Airport and was recommended a wrong time. The Taxi refused to put the AC on when the weather was 32 degrees (when you pay $680 per night the hotel should call the adequate car). And the check out service delayed me by more than 15 minutes when I had prepaid my room. The Taxi took the longer route delaying me by an additional 20 mins (I had Waze on so knew that) and he refused to listen. With this experience, I was 15 minutes of not being able to get on my flight so it was very stressful. The room fees shouldn't be this high considering the hotel does not offer sufficient amenities.

Staffs

Amazing hotel. Way beyond our expectations. Spectacular services and staff, beautiful hotel.

Everything excellent

nice hotel, great staff, poor room and bar service and overrated for the money

Very nice.

Probably the best experience I’ve had in a hotel. From the amazing concierge to the front desk. The concierge helped me plan my entire trip since it was my first time in Europe and I was bringing my parents along with me. The smallest details like the warm toilet seat and warm towel bars in the bathroom to the amazing breakfast was so thoughtful. The location was close to everything so you can walk or take an Uber. Taxis are expensive so take Uber or walk. The hotel is clean and staff made it so much better. Totally recommend.

The hotel staff is very friendly and the hotel is great. The rooms are spacious and the Ipad driven light and TV control are cool (the TV in the mirror is great!!!). Small issues related to the mattress that was a bit curvy and the curtains automatically opening at 8am (may be someone before us programmed it on the Ipad). Overall great hotel to stay

Service was lacking a lot. English language skills, aside from check-in, non existent.

Very nice hotel and interesting rooms!

hotel located in a great and convenient area. new and recently refurbished, clean and comfortable, room and bathroom great size. I only wish our room did not have the view the rooms the offices across the road!

In the description there’s a hammam and a private garden. The hammam hasn’t yet been built and the private garden is indeed private to the city of Paris and you can only see it from a window of the lobby bar. My room was facing a loud road and an ugly commercial building. The rooms are also dark. I ended up asking for a refund which was granted and the reception was very kind and attentive. However I would not recommend to stay in the hotel.

Nice reception. Concierge very helpful.

Amazin room, friendly staff and clean. Made you feel welcome and nothing was too much trouble. Couldn't recommend enough.

Superb luxury hotel with the most professional staff! Absolutely loved everything about this hotel.