ibis Mulhouse Île Napoléon

Okay so this was the 2nd IBIS we’ve stayed at in Mulhouse during our travels and by far the one needing some care and upgrades. I’m not expecting excellence with this hotel chain and to be fair the bed was comfortable and the water hot so basic needs met. It wasn’t the cleanest and the toilet seat was chipped. The wall colours were so depressingly decorated with a single red panel meant to brighten up the rooms. Breakfast was minimal ( compared for example with IBIS in Calais). The shop bought cakes were laid out in the packets and other details that looked shabby. Staff were nice and friendly. Car parking was free. Dinner was overpriced and mediocre but we’d drove from Italy so settled. Probably would give it a miss on our next European tour.

Good for overnight stop , I stay here often en route to Switzerland, friendly welcoming staff , comfortable bed , large car park quiet hotel

Got asked to pay the hotel fully at arrival and I forgot I already paid in Expedia. They couldn’t do the refund on site so asked a remote colleague to deal with it, I still don’t knownifninwasbtefunded successfully or not, the receptionist couldn’t confirm when I left on day 2. My bedroom was not serviced well: new towels dropped not folded on top of the toilets which isn’t the cleanest place to out serviettes. My bed wasn’t made (o did not take part in the scheme to cancel the room being cleaned in exchange of a drink so I expected to have the room serviced fully) A few bits and bobs like the soap in the shower which was not fixed to the wall (must have broke and didn’t get fixed) But bed is comfortable, breakfast is delicious, I love the size of the table for working in the bedroom, staff is polite, plenty of car park spaces (yet they must fix the potholes). Located close to a few places to eat and a big commercial center, so very good for business stay.

As mentioned previously I’m happy with the staff but the noise situation at night is unsatisfactory, it’s almost impossible to sleep Sadly last time I’ll book that ibis

The noise till late was unacceptable

Very friendly staff!

Not a very pleasant area.

Conveniently located for a mid transit stop. Very clean. They are taking all the precautions to keep guests safe from coronavirus.

Fine for a one night stay. Meal from the restaurant surpassed expectations.

Good stop over hotel, great staff

Easy to find and park. Staff were friendly and helpful. Room was clean. Overall a good place to stay.

Great hotel for one night stay before heading to Switzerland. Clean and comfortable

We were very pleasantly surprised; we arrived late into the night, the front desk clerk was very friendly and our room was exceptionally clean and the bed super comfortable.

Stayed here as overnight stop on the way to Italy. Comfortable room. Very friendly & helpful staff. Had evening meal here which was very good. Breakfast was also very good, plenty of choice and they catered for gluten free diet.

Everything was great but the room was a little too warm for our tastes.

Comfy hotel just of the main road at a reasonable price

Small room but bed was comfortable. Also located close to a mall so easy to get food.

great budget hotel stayed for one night on route to Italy

Good value, reliable WiFi, clean room, helpful staff. Recommended. Need a car to reach the location. Ample parking. Breakfast not included in the room price.

Ibis hotels speak for themselves, generally a cut above mid range rivals. At Mulhouse the restaurant served excellent dish of the day in the evening. The lady overseeing breakfast needs to know room entry cards on tables don't need taking away when the guest is at the buffet selecting their food. Also not to attempt restocking clean cups while a guest is getting coffee and therefore has to move out of her way. Neither was her attire appropriate, no uniform or even tabbard just civvies which were a bit 'tired'.