Pullman Paris Centre - Bercy

Disappointed by the hotel. We are well traveled and not picky and to write bad reviews takes a lot but here goes….We were a family of 4 and the deluxe family room was a joke. Couldn’t even open a suitcase, way too small. Tiny bathroom with one sink; was told this was already the upgraded version. We had to ask housekeeping for more towels every day, as they would only leave 2 big and small towels every day. Makes no sense if room is occupied by 4 persons. Hotel DOUBLE CHARGED us. I paid in full when booking three months prior. The day of departure my card was charged again for the full amount! Got an apology, it was a mistake and will take a week for refund to show up! Totally unacceptable and took the icing on the cake on our experience. I don’t think anyone wants to wait on a $1700 refund for one week when traveling. Breakfast very average, long lines at coffee machine. Limited options. Try to come early before 9am. Service non existent. Compared to other hotels in Europe on our trip prior with breakfast buffet this was unfortunately the worst. Internet didn’t work well either and I just ended up using phone data. Only positive was Bercy village, lots of food and shopping options right in front of your door step. Also metro station very convenient and never busy, and easy to get into Centre within 20-25 min with one change. Kids loved the metro experience. Sadly won’t be back and don’t recommend. For the price we paid we can find better options with better service.

Air conditioning needs improvement in the property. Bar and staff are very ordinary

Our family enjoyed the stay. The hotel was lovely, there is a nice bakery and plaza across the street. The staff was friendly and helpful. The rooms were spacious and clean. Our family enjoyed the stay. There was a great foosball and pingpong table for family enjoyment.

Very good breakfast. Ping-Pong and pool for the kids.

For those with families, a nice touch were the ping-pong tables and foosball table near the elevators. It’s also steps from Bercy Village and many food options.

it was excellent, we enjoyed staying with you guys

I don’t recommend this hotel.

Excellent location and stay

Staff were not empathetic to needs of requiring water at midnight. But luckily the manager on duty took a call and helped us. Rooms are nice and clean. Breakfast is great. Hotel has great amenities and restaurants. Food is excellent.

Great location for Bercy Arena, Bercy Park and Village and very close to Cours St Emilion metro. Great size room and bed with nice quality bed linen. Great breakfast. Table tennis and table football if interested. Bar a bit pricey but very nice.

There are more competitive hotel options available at this price point.

overall i think the staff were the most disappointing- the staff gave the energy you were the worst burden of their life. i know english can be a task - but belittling eng speakers and make them feel less than is not customary in any language. or, maybe it was because i am gay checking in with my husband and the staff were homophobic? maybe? the staff were awful, mean, made us feel like we were less than, made us feel like we the biggest burden. absolutely definitely wouldn’t recommend for lgbt travellers - do better

Overall, the service was ok. A couple of days, the cleanliness was not what it should be. The breakfast was disappointing

The check in was smooth. Except WiFi was terrible. One of staff member at the desk was rude to worst customer service I received. Day before I was checking out, went ask him I can settle my bill as I was leaving early morning. He refused & these are his words come in morning he can’t do it right now. This was my 18th stay in this hotel in past 10 years. If they don’t care will look for another hotel. They should hold him responsible teach him how to deal with clients or Get ride of him.

Staff were helpful & polite. My daughter likes the table tennis & football tables in the lobby. Room was spacious & quite clean. The mattress & pillow left a deep impression cos mattress was thick & firm, and pillow gave good support. Hence we slept really well. Actually everything was good. The only complaint we have is the free bottled water provided. The cap is too tight & difficult to open. Opening the metal cap caused much pain to my fingers and sometimes I failed to open the bottle & ended up thirsty with painful fingers. So we bought own water instead.

Room was clean and spacious

Breakfast was very good. The property is 40 years old and is getting a bit tired. Bercy Village nearby is really good.

Great location. Quiet room. Friendly staff

Very nice hotel. Small restaurant with poor quality food.

I have very bad experience when I checkout on Apr 17th. The staff name Tom on the checkout counter who is very impolite. He has no greeting, no smile and no eye contact with me even I said hello to him during checkout. Maybe he is a deaf or mute person...