Holiday Inn DUSSELDORF - NEUSS by IHG, an IHG Hotel

Clean and tidy as to be expected, unfortunately we checked in just before the kitchen was closing, but upon checking the kitchen was already closed fore the 10pm cut off. So we went directly to the bar for refreshments, ordered food via the Uber eats app and finished eating around midnight. Upon entering the room we found that the A/C was not working however as it was late and after a very long day (17 hours) we decided to put up with it, only to find the window was open. Perhaps the cleaning stag should have checked the operation of the rooms A/C as a part of their final checks… Reception advised and were fully supportive and advised that we should have advised them straight away as a further room would have been available, however as mentioned after such a long day out only thought was sleep…

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Excellent spacious rooms and excellent hospitality .

Hersey cok guzeldi. Kahvalti , odalar , otelin konumu . Cok iyi bir konaklama deneyimi yaşadık.

Sleep Eat Hop

Second visit to this hotel, it’s been refurbished the rooms are clean, modern and comfortable. Breakfast is excellent, great stop off point for travelling back to the UK. Only small gripe is why shower curtains, hate them 😀. Super comfortable beds.

Dejligt ophold! God service! Jeg kommer igen

Check in was super fast and easy. The people helping us was also very kind and professional.

Was at hotel with family for Euro 24. Hotel although a bit outside Neuss and Disseldorf is actually well located. 5 mins walk to tram either way is ideal . Nice and quiet Definitely recommend it

The refrigerator did not work in the room and the staff said that they work in some rooms and don't in others. The breakfast was so so. The staff were mixed, some friendly but not helpful. Also nothing nearby and public transportation too far. There was no water filter dispenser either. The hotel/room was clean and pretty comfortable.

Stayed here after the football, staff arranged airport taxi and room was easy ahead of schedule

I do like the place, I will book it again if I come back

The recreation area and sauna were not working for the twelve days we stayed at the property, that was disappointing . Other than that , everything was great! Fantastic staff?

Our hotel stay was so nice. The room was spacious & the beds were comfortable. Our room was clean & staff were all nice, friendly and helpful. The full breakfast was excellent ! It was a great way to start our days of adventure! We found a way to make the trip to Dusseldorf less expensive...walk to nearby Esso gas station & take tram #709 from Neuss into Dusseldorf for just 3.40 Euros versus 30 or more with Bolt app or a Taxi. Would recommend this Hotel Inn in Neuss, Germany.

Stayed here for Euro 2024. Hotel is well positioned between Neuss and Dusseldorf with the tram a 10 min walk away . Hotel is fine although room has a fridge but not switched on , so no facility to keep any liquids cold - they do have a sign in fridge directing you to reception where you can purchase cold drinks !!- but same issue no where to keep it cold even if purchased form hotel . You have a kettle and tea/coffee making facilites in your room but no milk???. Overall room was fine

Lovely hotel very clean though out staff very polite only down side a little out the way. 10 minute way to tram stop then 20 minutes to dusseldorf station or 20 euro in a taxi

Comfortable hotel in a quiet location on the outskirts of Düsseldorf. Tram stop nearby for easy access to the city. Room large, clean and comfortable. Expensive breakfast. Friendly and helpful staff.

The staff were excellent

Very comfortable and quiet. Good breakfast option and relaxed bar area.

Unfortunately the hotel is far from any stars. First and foremost stained toilet not good at all. Secondly, while the staff at the reception are mostly good, the “night manager” is so rude and you can tell he hates his job as he really doesn't care and you kind of get uncomfortable asking him for anything. Wifi in the room is absolutely terrible so if you are need to internet better have your own. Despite being a non smoking hotel, people smoke in the rooms which you can smell throughout the hallways, although the hotel say they will fine people for smoking, what good does it do if you as a non smoker get a headache all the time. Its like they tell people “you will be fined if you smoke” only to collect the fee and no actions at all. Our last night being there, group of people with small children had come in and they were like 100 people, at least 50 kids were running in the driveway and lobby like a kindergarten and being so loud in the hallways, we called the front desk and probably the same night manager said “oh well we tried we tried and hang up” Also what kind of hotel doesn't even have complementary water in the room???? We had to ask for a tooth brush every time, i have been in many hotels across many cities ans countries and this is my first experience of facing not having basics things in the room. Oh by the way we even had upgraded our room to the suite 😩😩😩