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Neptune Luxury Resort

Hotels
9,4
/10
Exceptional
503 reviews

What Guests Say About Their Stay

Rebecca

10,0
/ 10
Fantastic resort - lovely space to walk around with a number of pools and restaurants to choose from. Evening entertainment was available each night. We ate breakfast and dinner in the restaurant which had lots of choice. Relaxing atmosphere.

Anthony

10,0
/ 10
The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.

Antonio

10,0
/ 10
Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
In the Area
See Map
Mastichari, Kos, Nomós Dodekanísou, South Aegean, Greece, 853 02

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Neptune Luxury Resort is located in area / city Dimos Kos. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
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What's around Neptune Luxury Resort

Mastichari, Kos, Nomós Dodekanísou, South Aegean, Greece, 853 02
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Lobby Neptune Luxury Resort
Lobby 2 Neptune Luxury Resort

Discover More About Neptune Luxury Resort

General


Near Neptune Hotel Strand

Location


When you stay at Neptune Luxury Resort in Kos, you'll be on the beach, within a 5-minute drive of Neptune Hotel Strand and Lido Waterpark. This beach hotel is 11.1 mi (17.8 km) from Port of Kos and 13.9 mi (22.3 km) from Paradise Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Neptune Hotel Strand - 0.4 km / 0.3 mi
Lido Waterpark - 1.7 km / 1.1 mi
Hippocrates Garden Cultural Center - 5.2 km / 3.3 mi
Marmari Beach - 6.8 km / 4.2 mi
GoKart Maramari - 6.9 km / 4.3 mi
Alikes Salt Lakes - 7.4 km / 4.6 mi
Flamingo Beach - 7.6 km / 4.7 mi
Castle Palaio Pyli - 10.2 km / 6.3 mi
Antimachia Castle - 10.6 km / 6.6 mi
Lambi Beach - 12.8 km / 7.9 mi
Go Kart - 14.2 km / 8.8 mi
Plaka Forest - 14.3 km / 8.9 mi
The Folklore Museum - 15.1 km / 9.4 mi
Kardamena Port - 15.7 km / 9.8 mi
Asclepieion of Kos - 15.9 km / 9.9 mi

The nearest airports are:
Kos (KGS-Kos Island Intl.) - 10.7 km / 6.7 mi
Kalymnos (JKL-Kalymnos Island National) - 25.2 km / 15.7 mi
Leros Island (LRS) - 65.6 km / 40.7 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and outdoor tennis courts. This hotel also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.

Business Facilities


Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Kos? This hotel has 19106 square feet (1775 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Dining


Enjoy Asian cuisine at Umami Asian Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the bar/lounge or one of 2 beach bars, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.

Rooms


Make yourself at home in one of the 569 air-conditioned guestrooms. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers.

All facilities in Neptune Luxury Resort

Bar, Cafe and Lounge Neptune Luxury Resort
Bar, Cafe and Lounge
Swimming Pool Neptune Luxury Resort
Swimming Pool
Entertainment Facility Neptune Luxury Resort
Entertainment Facility
Fitness Center Neptune Luxury Resort
Fitness Center
Common Space Neptune Luxury Resort
Common Space

Things to Do

  • Waterpark
  • Outdoor pool
  • Indoor pool
  • Garden
  • Beach towel
  • Shops
  • Library
  • Shops
  • Turkish bath
  • Beach umbrella
  • Spa
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Fitness center
  • Basketball
  • Game room
  • Mini golf
  • Archery
  • Canoeing
  • Tennis court
  • Beach volleyball
  • Sailing
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Billiard

Hotel Services

  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Laundry service

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Computer station
  • Business center

General

  • Banquet
  • Terrace
  • Lockers
  • Smoking area
  • Parking

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Safety deposit box

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Accessible path of travel

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Kids and Pets

  • Babysitting
  • Children facilities

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Bicycle rental

Accommodation Policy & General Information in Neptune Luxury Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 02:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Professional property host/manager, Onsite COVID-19 testing (PCR) is available, No rollaway/extra beds available, Cashless transactions are available, Onsite COVID-19 testing (Antigen) is available
  • Late check-out fee: EUR 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 02:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Neptune Luxury Resort
569
Number of floors in Neptune Luxury Resort
2
Another facilities in Neptune Luxury Resort
Waterpark, Outdoor pool, Indoor pool, Garden, Beach towel

Frequently asked question in Neptune Luxury Resort

What are available facilities at Neptune Luxury Resort?
There are top facilites at Neptune Luxury Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Neptune Luxury Resort?
The standard check-in time at Neptune Luxury Resort is starting from 15:00 - 02:00 while the latest check-out time is at Before 12:00
Does Neptune Luxury Resort provide breakfast?
Yes, Neptune Luxury Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Neptune Luxury Resort?
Neptune Luxury Resort is a 5.0-star hotel.
How many floors does Neptune Luxury Resort have?
Neptune Luxury Resort has 2 floors.
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More Reviews from Other Guests in Neptune Luxury Resort

Overall Ratings & Reviews Neptune Luxury Resort

Other sources (503)
9,4
Exceptional
From 503 reviews
Cleanliness

9,6

Room Comfort

9,2

Location

8,8

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Neptune Luxury Resort

Number of reviews per page
20
40
Top reviews
Rebecca
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Fantastic resort - lovely space to walk around with a number of pools and restaurants to choose from. Evening entertainment was available each night. We ate breakfast and dinner in the restaurant which had lots of choice. Relaxing atmosphere.
MICHAEL
10,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very good
Emily
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great hotel, really bigd
Anthony
icon-
10,0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
Read More
Seema
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Drains issues (so no toilet facilities and water intermittently) and tired looking rooms however the food and overall setting are great.
Lucia
icon-with Partner
with Partner
10,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Amazing stay!
Cari
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

A perfect hotel in a perfect location. A little piece of heaven ❤️✨
Gen
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
Sanem
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent. Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up. To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression. Overall, the service culture at the front desk is unprofessional and host
Read More
konstantinos
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Perfect resort
Sanem
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
Read More
Antonio
icon-Leisure
Leisure
10,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
Charlene
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.
Read More
Patrick
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.
Read More
Karen
icon-Leisure
Leisure
8,0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Lovely food and staff are very helpful. The resort is mainly used by German tourists.
Max
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
Read More
Suzanne
icon-Leisure
Leisure
10,0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!
Marie
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
Read More
Theodoros
icon-Leisure with Friends
Leisure with Friends
8,0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Great service staff friendly and accommodating I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Sarah
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Neptune Luxury Resort

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Neptune Luxury Resort

Other sources (503)
9,4
Exceptional
From 503 reviews
Cleanliness

9,6

Room Comfort

9,2

Location

8,8

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Neptune Luxury Resort

Number of reviews per page
20
40
Top reviews
Rebecca
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Fantastic resort - lovely space to walk around with a number of pools and restaurants to choose from. Evening entertainment was available each night. We ate breakfast and dinner in the restaurant which had lots of choice. Relaxing atmosphere.
MICHAEL
10,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very good
Emily
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great hotel, really bigd
Anthony
icon-
10,0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.
Read More
Seema
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Drains issues (so no toilet facilities and water intermittently) and tired looking rooms however the food and overall setting are great.
Lucia
icon-with Partner
with Partner
10,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Amazing stay!
Cari
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

A perfect hotel in a perfect location. A little piece of heaven ❤️✨
Gen
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
Sanem
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent. Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up. To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression. Overall, the service culture at the front desk is unprofessional and host
Read More
konstantinos
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Perfect resort
Sanem
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
Read More
Antonio
icon-Leisure
Leisure
10,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
Charlene
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.
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Patrick
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.
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Karen
icon-Leisure
Leisure
8,0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Lovely food and staff are very helpful. The resort is mainly used by German tourists.
Max
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
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Suzanne
icon-Leisure
Leisure
10,0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!
Marie
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
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Theodoros
icon-Leisure with Friends
Leisure with Friends
8,0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Great service staff friendly and accommodating I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Sarah
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
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