Hyatt Regency Ludhiana

Everything good

Centrally located, clean, all staff very good

Everything was so good

Excellent customer service, especially from Sidhant who upon realising an issue that I had, dealt with it in a very professional and respectful manner.

The check in process was very long. The staff told us that it will take 10 minutes to have the room ready. After multiple inquiries, it took them 2 hours to get the room ready. We found cockroach in the room.

I am a repeat customer. Overall excellent 👍

Great service!! Great staff!!

gym was amazing and so was the trainer Kundan.

Bar area could be kept cleaner. Bar counter cluttered with dirty dishes and glasses. Could use organization.

Nice hotel and good size room. But air conditioning wasn’t working and had to be fixed, the corridors have mould and are dirty, and the carpet in the room was dirty.

Staff treated me very poorly. Better off staying at a low budget hotel. I spent 10 nights here. Every staff was horrible and never helped

No

Was not up to Hyatt standards

Overall very good

was the best in ludhiana but has been dropping consistently since the last few years, in cleanliness, food qlty, food variety, etc , but still is the best option in the city until some better option comes up .

During my extensive travels through Sri Lanka and India, which included stays in over 12 hotels boasting 4 and 5-star facilities, my experience at Hotel Hyatt Regency Ludhiana, Punjab, was unfortunately far from satisfactory. Upon arrival, I was greeted by well-spoken and friendly front desk staff Komal. However, the promise of a luxurious experience quickly faded when I entered my allotted room, which was subpar even by basic standards. The room appeared neglected and poorly maintained, akin to accommodations found in a railway station rather than a reputable hotel chain like Hyatt. After raising my concerns with the manager Rishi on duty and being promised a "better room," the subsequent room provided was marginally improved but still lacked cleanliness and attention to detail. The presence of moisture in the bedding led to discomfort for my wife, who experienced allergies necessitating medication. Despite assurances from the manager regarding rectifying the cleanliness and drainage issues, the follow-up was lacking, with the room not being properly attended to until late afternoon. Furthermore, attempts to extend my stay were met with uncompetitive rates compared to online platforms, and the promised assistance from Mr. Ram via phone was unfulfilled. Additionally, the property showed signs of neglect and insufficient maintenance, with visible damages throughout various areas. In summary, my stay my stay at Hotel Hyatt Regency Ludhiana fell short of expectations.

I booked the executive suite for my brother. Him and his wife got married earlier that day. My cousin and I went to the counter 4 hours earlier to request the room be decorated with flowers, some chocolates, and champagne. The person at the counter made a phone call and then said okay it will be done. When we came to the hotel with my brother and and his wife, we got them checked in and headed to the room. They literally had put 9-10 fake leafs and 2 towels together. That is it. They didn’t put any chocolates and champagne. Extremely disappointed. The manager was ZERO help. He instead called the EMPLOYEE during her non-working hours around 1 o clock in the morning instead of taking responsibility as a manager to help resolve the issue. Terrible manager.

Possibly the worst experience I have ever had staying in any property, we constantly got given the wrong food orders and had to wait for over an hour at a time and when we ask to speak to the night manager (Rishi) he sent the head chef and was nowhere to be seen for over an hour. On our last night my fiancé was in the room as we were going to a religious temple at 3am and again the manager (Rishi) told us we had to leave as my fiancé who was staying at her families address wasn’t carrying her visa. We sent copies of passports but was told at midnight that security expected her to leave. The staff are very rude and the managers are not helpful at all!!! Avoid at any cost!!!!

Ac was not working properly, it was very hot. There was no contacts for room service available to call anyone in room.

excellent