Royal Orchid Central Grazia

Maintenance work was going on ... too much noise and was not informed about it. Pool was not maintained and very dirty.

Yes

Many dusts in room, cannot stop runny nose Even booked taxi day before, no one takes care. I will not use the hotel anymore.

nothing.

I stayed in this hotel for 8 days and wow. Four stars, never in a million years. To be honest the worst hotel in a good 20 years and I normally only stay in 4 or 5 stars hotel within my frequent business and private travels. Here are a few points: - if you want a decent 4 star hotel, go down the street to the Four Points. Unfortunately it was booked out due to a concert. - I left the hotel on Monday morning at 8.30am and somebody was sleeping on a two seater couch in the hallway. - dirty dishes everywhere in the hallway from room service when I came back to to hotel in the middle of the night although always around 5 people nicely chatting at the reception instead of cleaning this mess up - dirty socks laying in the middle of the hallway - the aircon in my room looked so run down and was loud. I couldnt switch it off whatsoever. I was just waiting when it fell off the ceiling - every night endless mosquitos in the room but I couldnt find where they came in considering that you couldnt open any window. the hotel didnt provide any anti mosquito plug ins like the three star hotel next door for example. - one the the room wasnt done although I told them in the afternoon when I quickly dropped off my backpack. - the area around is full of overnight parked trucks and truck drivers and consequently a lot of street hookers. - hallways and room just run down Those are just the main points. So if you expect a four star standard do not chose this hotel.

Room was spacious. Bed was comfortable. However, bedsheets had stains on them. Bath soap was tiny and hard as rock.

Worst hotel They will bill you for things which you haven’t utilised (like mini bar) Their food is worst They have a horrendous policy of no outside food Rooms are not worth 4* rating There is no hot water 24/7

Whole night fighting with Mosquitos. Food was good but Restaurant service not appropriate.

Bad location, in middle of truck stop. No stores near by for 1/2 km. Facilities in rooms broken including hot water, no attention to detail. Excellent staff, food is great.

Conveniently located, easy access to Vashi sector 17, 10 markets. The property is located in busy Truck terminal which I did not like. Room and hallway were damp, need better ventilation. Elevators are very tiny, need bigger lift that can accommodate 6 people comfortably. Overall I found the hotel pricy and not value for money.

It was

My stay was good. Amrut was the person who out did herself. Thank you Amrut.. God bless you and your team abundantly.

Having stayed at a few hotels in Mumbai over the past few years, this one has been the best one so far. On arrival to the hotel, we requested to change rooms as there was some building work going on within the corridor. The change of room was dealt with promptly and efficiently. On arrival into the room, the room was very spacious and comfortable. Breakfast and dinner was excellent too. We stayed here to watch the Cricket at Wankhede from England and I have to say that the hospitality from ALL staff is the best I’ve ever experienced. The establishment is of 5 star quality - I would recommend this hotel to my family and friends. Thank you for a great stay - I’m due back in Mumbai in a few weeks and will be booking again

Royal Orchid is a great property, rooms are clean and well maintained. We, however, had a poor experience. We booked two non-smoking rooms and requested rooms that were close together. Check-in staff allocated two rooms next to each other BUT these were smoking rooms and one reeked of smoke. Then we were told there were no other rooms, and we could only be moved to non-smoking rooms the following day. We were given no notice that we were allotted smoking rooms, we found out when we got in. We asked for an extra bed in the one room (which wasn't as bad as the other smoking room) and all 5 of us (2 kids included) spent the night there. Next day they did move us into non smoking rooms - however, we asked for a refund of the first night (of one room). Was denied. Not staying there again!

Not a good quality hotel

breakfast was good and room was also clean staff was good

Throw your staff out Mr.praveen mannerless guy doesn’t know how to talk to a girl.

Decent hotel located near market and mall.

Perfectly fine hotel, food was excellent. I had a few issues with the bathroom facilities and how they fixed them. Took 3 attempts!

The hotel need renovations . Doesn’t look as the picture . It’s over priced for the condições of the hotel .