The Ummed Jodhpur Palace Resort & Spa

The property looks old and decrepit. The spa was not functional. It did not have a resort feeling to it. It was modest. The rooms were clean but the beds and towels were old. The tub did not drain well. It was very basic. They have much upgrading to do.

This is a grand Palace, however, very few visitors, even in the midst of the peak season because of the poor maintenance as well as limited services. Our showers as well as toilet was in terrible shape. Go else with the worst I ever seen in my trip for a long, long time.

Staff is not cooperative…not a good experience!

Very poor customer service and deserve not more than 3 stars for their service, offerings and behavior. I would like to get my money back from this hotel. The room does not have standard items! Just the look and name including alace does not give that feeling. Please stay away from this property.

Location is the main problem. It is too far away from everything and no nice restaurants close by. The food is so-so in the hotel restaurant and way too expensive for the quality.

This was one of the worst hotels we stayed at during our trip to India. Our rooms were not even ready by 12 pm. So, we left to do sightseeing and returned by 8 pm only to find that they did not have the rooms we had pre-paid for. Finally after a lot of arguing and waiting for 45 mins, the rooms became magically available, thanks to the intervention of one of the managers who was actually very helpful. When we got to the room, the fridges in the rooms were not working, the mattresses were so soft, they felt like they were 20 years old. Finally, when we were checking out just 8 hours later, we were being over-charged for multiple breakfasts which we did not have. The employee at the front desk was so rude and unprofessional during the check-out. He slammed his hand across the desk and flung all the papers on the floor towards one of the other employees. To make matters worse, there were other guests also experiencing similar issues as us. I told them my family had a flight to catch and I couldn’t waste any more time, but still he was not helpful. At 6:30 am, finally a manager (Sunil) was called and he helped us clear up the mess. In short, the managers were great, the employees, not so much. The property has potential, but lots of changes must be made to achieve a 4 or 5 star rating. At best, I would give this property a 2 star rating today. Hope this is helpful.

The map location was incorrect and wasted time and effort. Hotel room phone was not working nor was it rectified even after repeatedly telling. food was good and the ambience good but customer service attitude was lacking

Unfriendly staff. Dirty bed sheets- Unhygienic atmosphere. Glass widows dirty and never cleaned.

This place is only 2 or maximum 3 star property. We paid for 5 Star and recd. only 2 star. Total rip off.

The hotel from the outside and lobby is good. Especially their lawn and front lawn is really nice. Their bedding cleanliness really was a disappointment. They should really consider changing those with new ones very soon. The bathroom bath tub curtains were really old as well. The staffs in the front desk could do better and the food hall was ok.

Restaurant food was excellent. They need to upgrade their services. Staff was very cooperative and helpful. Only major shortcoming was housekeeping.

Ambience and food. Not very happy with the welcome and room service.

I absolutely did not enjoy the stay and will never recommend anyone to visit this property as it lacked basic amenities like poor bed mattress and cold water in the shower. I would have been happier staying at any other hotel but this one

It was alright , they need to keep property clean and have to get bed sheets and pillows changed Caz it was smelly and dirty , after that it was little better

The room lacked expected amenities like washroom accessories shaving & dental kits, only one soap between wash basin and bathing areas, no hand towels, no bathroom slipper or bathrobe. They could not change the spring mattress that was too sinking for our spines. Food was tasteless and half the items not available. Breakfast spread was ordinary and most items were cold.

It’s just a 3 star category hotel, with very basic amenities and unhelpful, unfriendly staffs. Outdated old rooms and poor quality shower. How on earth this can be a five a star hotel. It’s tucked away from the city. And takes at least 1/2 hour to get to the attractions. If you want to stay at a three star property far away from the city, this is for you.

Great ambience, lovely breakfast spread. Food in hotel is pricey though

The pictures of the property shown on Expedia is nowhere close to the reality. It’s a very badly maintained and terribly managed property. The staff was untrained and unprofessional, property cleanliness was very poor, bathrooms were horrible, and the overall experience was just not what we expected when booked the hotel. This property is marketed as a heritage hotel and they try to give an impression as if it’s one of the palace style heritage hotel, which is absolutely misleading. It’s a cheap quality hotel; the services, staff and the overall feel of the hotel is very much like a Motel or a road side Inn. Stay away from booking this hotel, it’d be a huge mistake.

This was a really bad managed hotel. We had a large suite which did not have hot water till a huge wedding part arrived day after we got there. Low water pressure. Leaking ceiling into our room (to be fair they fix that), leaking kettle, not working tv, no chairs on the outside balcony, no newspaper delivered, blocked shower drain and loose toilet seat. Then there was the staff and restaurant. Bad staff training, being ignored in the bar are and very poor service with cans just put in front of us, no ice put in glass no service offered. Ignored in reception. Poor choice for breakfast when wedding appeared. General very very poor service and attention being this was a 5star hotel.

Poor service Rip off for transport to airport Charges 4 times compared to Uber