The Westin Gurgaon, New Delhi

Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.

Na

Good, just a late check in.

I am impressed with their dining staff especially Pankaj who took care of us today (03/31/2024) during breakfast.

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced: 1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop. At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever. 2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience. 3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care. HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.

The lobby is nice and elegant. Rooms however lack cleanliness. Our bedsheets were dirty and so was the bathroom, however when we informed staff they promptly changed the sheets. The bathrooms and bathtubs need to be cleaned properly if they wish to maintain their standards. Breakfast was amazing with plenty of options

Good food

Oasis of peace and cozy comfort in the middle of chaotic traffic and dust.

The staff was so attentive and kind! Everything was extremely clean and well taken care of. They even sent up complimentary treats to my room! I really felt like the staff cared how my experience was!

Everything is clean and beautiful, staff is great, food selection and taste is wonderful!

The property was great. I was surprised that I did not earn Marriott points for my stay at the Westin.

Good property to stay.

Excellent

I have been traveling for over 20 years and the staff at this hotel was some of the best I've experienced in the world. Incredibly attentive and professional. The food was amazing. The staff helped us each morning with some of the dishes we were unfamiliar with and created food based on our preferences. The exceeded everything we could imagine. Wish all hotels could learn from this hotel, they were some of the best!!! Thank you for your hospitality and gracious hosting.

Check in process was terrible they couldn’t find my reservation in computer system , 15 minutes after searching my reservation in the system he said provide me with your reservation number I don’t why I have to provide my reservation number when I already provided him my ID. Finally they found me in the system but not ready to accept the fact that it took lot of time.

Beautiful and clean good service good food in the restaurant

The checkin experience was terrible. I was getting late, and the guest that I was staying with reached early. He had a hard time checking in even after the fact that I had called the hotel twice to give them his name, and told them that he will be checking in before me. There was no place for me to put in the other guest's name in the booking. Terrible checkin experience

Had an amazing stay at this hotel and loved everything about it - hospitality, food, drinks, pool, spa and view from my room! The staff is Amazing. Special shoutout for NARO and NEHA for presenting us with Jaipuri jewellery boxes and a lilly-flower bouquet. Thank you 😊🙏

Very good Indian hospitality

Services are really bad at westin, their staff don't know anything about their own facilities ( restaurants, clubs etc). They didn't arrange for anything I asked them, infact provided false information many a times that I had to correct them about. Even after making a reservation at their club, they gave table to someone else saying they don't have any info. They completely ruined the special day I had planned their. Please don't go unless absolutely necessary.