M14 Hotel & Spa

Awesome hotel with a great room with spacious shower, comfy bed, great amenities, including toiletries, plenty of towels, tv and minibar. Staff amazing ready

Rooms were very small and not clean. You can hear when people walk around. Plus no basic toilet paper holder provided

Rooms were very clean, the personal and breakfast we excelent, very kind. Good location. Good elevator. We were 3 member in our family group

Great location great room. Poor reception times closed at 7pm. At 8pm we found we had no lights. Not able to lower the shutters to keep light out due to no power. Not big problems, but there no apologies in the morning

Great services, easy access to Centro and we would stay there again! Grazie Mille

Very nice, kind staff

Clean. Good position

I enjoyed how willing to help the staff were.

Proximity to the city

The rooms are not what are shown on the pictures.

Super clean, affordable and convenient location close to via Roberto and Prato della Valle with lots of dining options, bus routes and tram to and from the train station. Would reccomend.

City centre

The room no 105 was small and at the front of the hotel, was narrow, tv didnt work, and painted dark brown. There were no photos if this room online. One side of the double bed was against the wall making it difficult to get in and out. The shower consisted of a hole in the floor beside the sink with the shower curtain protecting the door. Not really a shower cabin at all. Its the strangest hotel room ive ever stayed in. The bed was comfortable and as it was only for one night it was tollerable. Im not sure if all rooms are like this as it didnt reflect the photos on their website. Maybe we got that room because it was a 'Reward night', but was far from a reward. Very limited parking and in the few minutes we had to take our luggage to the room, reception called twice to telll us 'the owner of the parking space' beside the front door had arrived. The public carpark where we parked was c500m away. The next morning,, when i went to check out all that was said was, 'i just need the key', nothing else. i walked to get the car and drive back, which took about 25 minutes. During thst time my partner sat in the lobby with our luggage. The reception staff spoke to all other guests except her. If hospitality is your business you really should make an effort with customers and if Hotels.com customers are being treated this way, id reconsider the arrangement.

I had to cancel because of coronavirus, and the hotel will not refund me

Good value for money for a city centre hotel but the allocated room was bad and we were let down by a member of staff who gave us incorrect information which incurred an unnecessary cost.. Room 105 (to be avoided) was dark and gloomy, the bed was very uncomfortable, the layout poor, the tv did not function well and worst of all the bathroom had a wet-room style of shower which was poorly designed and flooded the floor. In contrast our friends room (110) had been redecorated and suffered no such problems.

Amazing

Very good location. Reception staff a little stiff & serious - no smiles. Dining room needs more staff. One guy seems to do everything and when it’s busy he’s run off his feet but he always had a smile. Ladies who did the bedrooms were very pleasant. Bought a hair dryer as one in bathroom was old with very little power. Plug on mine wouldn’t stay in socket in bedroom as socket obviously broken. Had to hold it in place with my foot.

Unfortunately, during my stay in Padova I had my handbag stolen. Thankfully, my phone was in my pocket with my hotel room key. However, I had hired a bike (for free) from the hotel and the key for the bike lock was in my stolen bag. The bike was locked up in a nearby piazza. When I arrived back at the hotel I explained my situation and asked if they had a spare key for the bike lock. The two members of staff helping us found spare keys to every numbered bike except mine! They then stated that since they had no spare key I couldn't return the bike they would have to charge me (bearing in mind it is not my fault that they gave me the only bike that they didn't have a spare key for). They said that they would charge €100 to the card details I had left as a deposit. I had just had my bag stolen and spent time at the police station reporting it, the rude manner in which the staff spoke to me about the bike showed no empathy or sympathy for the stressful situation for me. As I had a train to catch and the staff were unable to decide how to deal with the situation I took matters into my own hands and went to the piazza, borrowed some lock cutters from a market stall and return the bike with a broken lock. Satisfied with this solution that the staff had not thought of themselves, they said they would charge me €20 for the lock.They attempted to charge my card but it had already been blocked. They asked for €20 in cash and made my friend pay it before I could leave.

A fine, basic hotel that is quite clean and reasonably comfortable. The bathroom is quite good, and the beds are comfortable. However, my air conditioning unit was broken and they couldn't fix it until the next day. Not a fun night.

Comfortable and very central