Palace Suite

A very convenient location for Venice-next to the train station Staff very helpful especially with mobility assistance needs.

Staff,room and location was excellent !

Wonderful Hotel Staff was excellent the breakfast just the best It was our second time there and we loved it again Thank you

Beautiful building, spacious room, comfortable beds, great A/C! All around great experience!!

We loved several aspects of our Suite: the location, the historical façade and ambience, the quality of bed linen and the fact that we were on the 5th floor which was bright and airy. Also, full marks to the Hotel Continentale staff who were incredibly helpful - they cannot be faulted. Our big problem was that to all intents and purposes the advertising for the suites leads you to believe that they are fully equipped ie similar to an aparthotel. They are most certainly not...on arrival we were surprised to find no dish soap, tea towels, toaster, decent cutting knives, chopping boards, salt/pepper, oil - I could go on. We have stayed in aparthotels round Europe and these are considered basic. On speaking to reception they do not view the rooms as apartments, simply large suites with a kitchen, pans, washing machine etc. It doesn't really make any sense, especially given the pretty high price. The hotel staff were great and helped out with a few bits and pieces as we had planned to cook for ourselves because my wife has a health condition which makes it difficult to eat out. The hotel needs to decide what it's actually offering and make it clear to potential customers; at present we believe the advertising to be misleading. This should be sorted out. On smaller points, coffee pods in the room are charged at 1 Euro - penny pinching when customers are already paying a substantial amount . Also, the air conditioning was faulty when we arrived though it was fixed eventually.

Fantastic location/airport shuttle super easy to navigate/staff were incredibly helpful and professional but friendly too! Right in the centre of everything! Shops/restaurants/bars/attractions We actually stayed in a suite opposite the main hotel- every convenience was there/washing machine/dishwasher/crockery/microwave / excellent storage and a gorgeous room!

Very clean and spacious room and staff were great.

The room is massive and enjoyed the best location of the hotel. Staff are very helpful too. We got an upgrade too which is the best gift for us.

Amazing location. Beautiful suite. Loved this stay. Can’t wait to go back!

Excellent and roomy apartment half a block from the hotel facilities and restaurant.

Great place

It was amazing!!!

Very good breakfast and very comfortable room and bed. We did not have in the room bathrobes, but they provided us upon request . Very challenging with parking. Was not very clear in the reservation how to proceed with the parking. They have a valet parking service, but you need to pay 30 EUR.

Excellent option to discover the city. The beautiful historical building is located in a pedestrian zone and consists of modern nicely furnished apartments. The staff is very friendly and helpful

If driving to the Palace Suite, check-in is a bit of challenge, as they have limited short term parking to upload your baggage as it is 1 block over from the hotel entrance. Outside this, the room was wonderful and in walking distance of other points of interest.

I stayed with my wife and kids evereyone 😍 LOVED The Staff was very friendly and knowledgeable Rooms extremelly nice and clean Delicious breakfest with fresh made juices my kids loved it Very convenient free transportaion to the airport I Highly recommend

AC needed a bit of tweaking to be cooler The hotel continental staff were very helpful however i would suggest a complete briefing on the apartment once there Otherwise a wonderful stay

There was terrible service and the attendants at the check in counter barely spoke English. Also there was no shuttle service to the hotel. There was no communication telling us to checkin at a different hotel than the one we were staying it. Not worth the money at all…

NA

The staff was friendly and the property is in a great location. The breakfast was delicious and plentiful. The room however had some issues, such as the phone never worked, the fridge door did not close and some items, like a wine bottle opener not available.