Hotel Clad

Everything about this hotel was excellent! We stayed here after our mt Fuji climb and it was exactly what we needed to get a good nights rest, onsen, and a filling breakfast. Most definitely recommend!

The public baths and amenities were AWESOME! However there were a group of tourists who didn’t know how to behave. Please READ and OBSERVE all rules before entering. If you and your family/friends are unable to do very base protocols, then stay away from public baths. Your type of inappropriate behaviours create negative emotions about tourists and will get the good tourist banned.

Good location

The staff are able to speak good English. Slippers and socks are provided in room for guests to wear them to Onsen.

Excellent facilities, customer service, and the staff is the best. I would return to Hotel Clad. Restaurant and onsen are a must

Absolutely beautiful and well worth the money to splurge on! We took advantage of a lot of what the hotel had to offer (for example, massages, facials, hotel restaurant, and even the nearby outlets). They do come at an extra reasonable price! Hotel is also beautiful and had a great view of MT Fuji, we were lucky to see it on a day it was clear during the morning hours. It is on the other side of Mt Fuji which if you are trying to visit Fuji Q Highland, Narusawa Ice Cave, or anything near Kawaguchiko, or anywhere near that area, you will need to ride a two hour or less bus ride that operates on a limited schedule so plan accordingly beforehand, otherwise, completely worth it!

Perfect option to visit Gotemba outlets, on a clear day the views to mt Fuji are amazing

Was great overall

Spa was excellent beautiful hotel!

Long walk to get to the hotel, esp'ly with luggages, seems like only those who drive are welcome, you'd think hotel got shuttle from bus station to hotel front, but they don't. Then, once all restaurants close at the same time as the stores in outlet, you got no other options but to eat at the hotel's restaurant which only offered buffet at 5500Y/person; that would not have been a problem if they offered decent food, but no, way worse than food court quality, which made the whole experience less than decent. The view and the hot springs are the only good things left with this hotel.

Nice room with a view of Fujisan, lots of amenities and enjoyed both public and private onsens.

Awesome room… fantastic view of Mount Fuji

They should have a service to tidy up the bed during room cleaning

I’d like that they have a good view of Fuji mountain and the place is clean and comfy ! Onsen was the best ! Some of the staff are very friendly and some are not .. oh well I don’t ask too much but I enjoyed my stay anyway

Location and onsen is fabulous

Too crowded and the room is not properly cleaned. It feels like people keep coming and go staff doesn’t have enough time to clean

Great hotel to stay overnight at Gotemba. With access to the spa in the same building. Location is great and full of amenities. Only complaint is the in-house restaurant which offers buffet only and at a very high price. They used to offer great à la carte option, too bad that’s not available any more.

It was much better than I expected for the area.

Beautiful room. Nice hotel. Good amenities

A nice big room with easy accessibility