Hotel Karuizawa Elegance

no wifi on the first night the gentlemen took my request and followed up luckily the wifi was fixed ans ok on the 2nd and 3rd night a big thank you to that gentlemen the room was a bit old and the bath room could sometimes smelly the location is very good, and walk down to the JR station, or walk up to old Karuizawa Ginza Street

Spacious room.

Staff friendly. First am I went downstairs to ask about the thermostat and air con.

Large rooms and very comfortable beds. A bit far from the station but manageable if you don't have extra large luggage. Super delicious Korean restaurant nearby with a very friendly Korean owner. It's a must if you like Korean food ,!!

It’s a tranquil area, right next to the New art museum and glass-made chapel. The kettle in the room is a warm touch, kept us warm with hot drinks walking in from the freezing temperature.

Spacious rooms. Great service!

Very good service

Good breakfast

Nice property and friendly staff. The temperature control system needs to be improved. The room could be too warm.

The room was pretty big and had a kitchenette area, and it was clean. The front desk staff were also very helpful.

It lives up to its name with peaceful, park surroundings. Beautiful reception and high quality food served for breakfast. Felt like being in a grand restaurant. Everything was unique, farm fresh milk and cream. Banquet to savour anyone’s tastes. The amenities in the room were high quality along with robes and slippers. Some unique features of the shower but just a new custom.

The room was large for a Japan property, and the staff were extremely helpful throughout our stay. The hotel is well located on the street with lots of restaurants and shops. The only thing was that parking was a bit further and the furniture/hotel was definitely a bit dated, for example, the air conditioner. However, they were all in functioning condition. I would recommend this place at the price point that we paid for.

Great breakfast, great hospitality. Rooms are a little dated but that's to be expected of resorts in Japan The breakfast was better than expectations

Overall below average facilities and services which are made up for with a spacious layout.

Not a bad hotel. Close to restaurants, tourists spots and 15 min walk to the train station

Warm welcome when we rolled up on our bicycles and they even gave us chocolate! Large room and very clean. Room was A bit dated but well maintained and comfortable. Excellent location for restaurants and shopping.

Spacious. Easy to find. Accessible. Good location. Nice services.

Participated in a family wedding with 80 guests.

部屋が広い。価格に対してベッドも清潔で悪くなかった。ドリンクサービスがとても良い。三国のクッキーが販売されていた(現上皇陛下がお越しの際お出ししたものとのこと。購入したが素晴らしく美味しかった)。チェックインが遅れ夜勤のスタッフに対応いただきましたが、夜勤スタッフも、日勤スタッフにもとても良くしていただきました。部屋でエアコンのコントロールができなかった(多分)ようだが、室温はちょうど良かった。

フロントの方々は人当たりが良くこれぞホテルマンというような感じでした。 お部屋も年期を感じさせてはいますが、清潔でした。 ただ一点気になったところは天井に付いているシーリングファンがガタガタしていた事です。落ちてこないか少し心配になりました。