Bintang Square Hotel

The only reason we stayed at this hotel was the close proximity to the hospital. Looking at the reviews, I was optimistic. After my 1 night stay, though the price is more affordable than other hotels. My family and I had to wait at the reception for about 30 minutes when we tried to check in at night. Called all the numbers stated at the reception and no one picked up the calls. Rang the bell and walked around the hotel compound but wasn't able to find anyone in charge. After numerous calls, a guy finally picked up, only for it to be clear that he was sleeping upstairs. It was very unprofessional, and a frustrating experience for my family.

I will come to stay at the hotel again because of the strategic location

Comfortable room with nice deco. All basic facilities provided like water dispenser, microwave and iron which are easy to access even these are place just beside the check in counter. Location very strategic, walking distance to hospital usm, just besides dobi and delicious 'nasi kak wok', and very nearby with mydin and other restaurants. Will book here again in future. Thanks

1. Toilet light Initially entered the room, the toilet light not working correctly. It blinks, and since we arrived at night, no technician can help already. After some time, then it stopped blinking and worked just fine. 2. Water heater on and off The water heater not stable, it was on and off during the stay. And upon early morning, it was not hot at all and I have to shower in cold water. 3. Water volume / speed At the night of arrival, the water speed was very good. But unfortunately in the morning since around 4am, the water got very slow and shower not even working since it is not a pump water heater. Until at 7am, the water was tremendously slow and again, it was not a good morning for me and my family. 4. Toilet cleanliness The shower head, sink and some places were not completely clean. The night I arrived, there can be seen the dirt caused by water and not cleaned thoroughly. I could use the water pipe to clean them, so why can’t the hotel do the same? I know I paid an affordable price for a room of 4 people. But it was not a good experience because still, I paid for the facilities advertised/ offered. Perhaps the hotel could invest some money and upgrade their facilities.

Room ok, clean, great amenities even budget hotel, friendly staff ... Only smokers smoke in the room until the smoke in my room ...

Full room, non refundable.

The hotel is nice but the bathroom door has to be folded to make it easier for fat people to go in.

I would give 4.5 to 5 stars for its price. It's best assets are its location and staff (5 stars for that).

The room is very comfortable and clean, unexpected, just the pressure of the shower water is low. But still happy to stay here, the staff service is great too.

The staff is super friendly, the room also very clean.

Cheap and fairly comfortable. Just across the street from HUSM.

This accommodation is perfect for people who need to go to USM or HUSM. The hotel were clean, their wifi is so fast, their AC was good. During my 6 days in Kota Bharu, one day I have to go to HUSM at 3am and their staff member help me! Very professional staff. I will go to this hotel every time I go to Kota Bharu

Close to usama hospital, friendly receptionist.

Extremely bad odour in room. Uncomfortable toilet condition.

Very close to USM, about 5 mins walking distance, very convenient stay as everything is just nearby. Banks, ATMs, supermarket, food stalls, etc. Reasonable price, but I will be more grateful if the toilet is cleaned properly. Thanks

Good management and friendly staff.

Safe conveniently close to two supermarkets and many restaurants.

Nice & simple stay, near to USM. keep it up.

Pros: Simple and compact. Very friendly staffs. Clean and tidy room. Great location. Near shops. Very comfortable. Air-cond condition superb and no noise. Cons: Room is not sound proofed. Less accomodations. No electric kettle. Small blanket. Does not have enough hanging place. Does have free drink packets. Recommended to whomever wanted to stay at Kota Bharu.

Friendly staff. Very good service.