Mercure Kota Kinabalu City Centre

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.

Very friendly and nice views

Old property. Need renovation.

We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.

Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)

The floor of toilet, and sink area are wet every time due to water leakage.

Big room. Comfortable bed. Strong water. Small bathroom and toilet.

Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.

I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.

Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.

All the staff was very helpful and accommodating.

The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.

Staff are helpful and friendly.. would be good if can provide parking space.

1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.

All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.

Good

Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.

Good location